we are a global leader in hybrid cloud security. our company brings a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The company's platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.
We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations.
The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure
Responsibilities:
Provide technical support and assistance to employees via tickets, email, and in-person interactions.
Troubleshoot and resolve technical issues related to hardware, software, and networking
Manage and maintain the company's help desk operations, including ticket tracking and resolution
Collaborate with other IT team members to identify and resolve complex technical issues
Maintain inventory and documentation of hardware, software, and licenses
Assist in the development and implementation of IT policies and procedures
Requirements: 2+ years of experience in IT and customer serviceStrong understanding of hardware, software, and networking concepts
Troubleshooting both Windows and macOS operating systems
Excellent communication (customer orientation) and problem-solving skills
Ability to work well under pressure and handle multiple tasks simultaneously
Experience with help desk management and ticket tracking systems (e.g. ServiceNow, Jira Service Desk)
Experience in Google Workspace (G-Suite) - Advantage
Experience in AWS - Advantage
Experience in VMware environment - Advantage.
This position is open to all candidates.