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We believe every challenge is an invitation to innovate. Were looking for an Enterprise Customer Success Manager (Russian Speaker) to help us shape the future of measurement. In this role, youll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.
About the role:
As a key member of our Customer Success team, you'll partner with some of our largest enterprise clients to drive product adoption, deliver strategic guidance, and ensure measurable business impact ,all while serving as their trusted advisor and voice within .
What Youll Do:
Manage enterprise accounts across technical, business, and product aspects, ensuring alignment with client goals
Own the customer journey post-sale, including training, feature adoption, and strategic business reviews
Act as the bridge between clients and internal teams by sharing feedback with Product and R&D
Provide proactive updates on product releases, changes, and relevant content
Identify and lead upsell opportunities in collaboration with Sales
Facilitate webinars, workshops, and education sessions tailored to client needs
Partner with Marketing, Sales, and Partners teams to support growth in the region.
Please apply your CV in English.

We are looking for a Director of Customer Value & Insights.
As the Director of Customer Value & Insights, youll lead a new function at the intersection of data, business value, and customer success.
Your mission: help our internal teams and clients unlock business impact from technology by crafting data-driven insights, performance narratives, and operational recommendations that deliver measurable results.
This is not an internal analytics roleits a high-exposure, insight-generating position that partners directly with Expansion Managers and customers. Youll dive deep into operational data, structure complex problems, and guide strategic conversations with top-tier global retailers.
A day in the life:
Partner with our team and our customers to identify key business questions and structure data-driven approaches
Work with Analytics Engineers to define and extract the right metrics, trends, and performance drivers
Lead investigations into store-level or deployment-wide issues using operational data and insights
Help customers quantify ROI, uncover hidden value, and define KPIs that demonstrate business impact
Translate operational complexity into compelling insight materials for customer-facing discussions
Serve as a Tier-2/3 thought partner for Expansion Managers tackling hard, ambiguous operational problems
Contribute to the development of customer-facing insight tools and reporting frameworks
Build a customer value function from zerowith direct influence on growth and retention
Shape how we deliver strategic insights across dozens of retail deployments
Work directly with a high-caliber team and cutting-edge real-world AI
Be part of the team making operational excellence visible and valuable to every customer

Customer Success Managers
We are seeking for the one who will become a key contributor to grow our existing customer base and improve the quality and experience of all our customers. The Customer Success Manager will bring Applauses best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers' business goals, driving greater business value to our clients. You will also serve as the point for issues that impact the customer's success and drive risk mitigation. The ability to work cross-functionally between Sales, Project Management / Delivery and Finance.
The Customer Success Manager will engage, retain and drive customer's satisfaction, will serve as the advocate for each customer beginning from the point of sale and extending through onboarding and project success, and accelerates the expansion within each account.
Were a good fit for hungry, creative, self-starters who like to build things, and who take work just a bit too seriously. We offer outstanding benefits; we have fun, and we push one another hard to achieve ever-greater results in our march to reinvent how companies TEST their software apps. Not to mention a career with tons of potential to grow within the company. Let us help you build yours!
Key Responsibilities: Drive toward attainment of customer renewal/retention/churn goals Partner closely with Account Executive and extended account team members Own the customer relationship on behalf of Applause Serve as an internal advocate for customer products and services needs Work collaboratively with other sales leaders as well as leadership in other functional groups Plan and achieve quarterly and annual metrics and goals; report on progress to the executive