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As an Enterprise Professional Services Engineer, you are the technical architect and relationship lead for our most strategic global accounts. You own the technical success of the customer journey, focusing on Solution Design and the Integration Strategy required to make us the heart of a modern IT stack.

This is a high-impact role for a consultant-engineer hybrid. You will be expected to leverage deep API architecture knowledge, advanced scripting, and creative problem-solving to design bespoke solutions that bridge the gap between us and complex enterprise ecosystems. You are the "Bridge" between business requirements and technical reality.

Key Responsibilities

Integration Design & Scripting Excellence
Architect Integration Solutions: Lead the technical design of complex integrations using REST APIs and webhooks to seamlessly connect us with enterprise stacks such as ServiceNow, Salesforce, Okta, and Azure.
Advanced Automation Scripting: Utilize PowerShell and Python to automate complex IT workflows, data migrations, and system synchronizations tailored to enterprise security and compliance standards.
Technical Strategy: Design end-to-end migration paths for Enterprise customers, moving them from legacy infrastructure to a modern, our AI-first environment.
AI-Driven Workflows: Design and implement AI-driven automation logic that reduces manual overhead and optimizes operational efficiency for global IT teams.

Relationship & Project Leadership
Lead the Relationship: Serve as the primary technical point of contact, managing stakeholder expectations and translating high-level business goals into technical solution blueprints.
Project Execution: Own the full project lifecycle from a leadership perspective-ensuring on-time delivery, technical validation, and a "white-glove" customer experience.
Global Travel: Travel abroad up to 25% of the time to conduct on-site architectural workshops, lead high-stakes deployments, and build face-to-face rapport with strategic partners.

Communication
English - High proficiency: You must be able to present complex technical architectures to C-suite stakeholders with clarity, authority, and professional polish.
Solution Documentation: Produce high-quality architectural diagrams, technical implementation guides, and API mapping documentation.

we are looking for a DevOps Engineer.
our DevOps team operates the infrastructure that powers our AI and Computer Vision platform across construction sites in 15+ countries. From data pipelines and ML workloads to backend services - you'll work with a diverse, modern, Kubernetes-based stack and have real influence on how we build, deploy, and operate.
What you'll do:
Own Multi-Cloud Infrastructure: Work alongside the team to design, scale, and operate our high-scale, multi-region production infrastructure across AWS and GCP, powering construction sites globally.
Drive Kubernetes at Scale: Manage and evolve our Kubernetes platform on EKS and leveraging GitOps practices with ArgoCD and Helm to enable safe, fast, and reliable deployments.
Build Robust CI/CD: Design and maintain CI/CD pipelines that empower dozens of engineers to ship confidently - with automation, testing, and progressive delivery built in.
Tackle Diverse Infrastructure Challenges: Work hands-on with a wide variety of workloads - from heavy data processing and Computer Vision pipelines to backend services and ML inference - each with unique scaling, performance, and reliability requirements.
Ensure Reliability & Observability: Build and maintain world-class observability (metrics, logs, tracing, alerting) so that issues are caught early and resolved fast. Performance, reliability, and scalability are at the core of what you do.
Security & Cost: Partner with the team to strengthen our security posture, identity and access management, compliance, and cloud cost optimization across both clouds.
Ownership from 0 to 1: You will have real influence over our architecture and tooling. We want engineers who care about shaping what we build and how we build it, ensuring performance, security, and observability are baked in from day one.

Required Senior DevOps Engineer
Tel Aviv
As a Senior DevOps Engineer, you'll design, operate, and evolve the platform that runs our production environment across AWS, GCP, and Azure, powering hundreds of Java microservices, ML model-serving workloads, and the internal tooling our R&D organization depends on every day.
You'll own:
A multi-cloud, multi-region Kubernetes platform managed as code via Crossplane, Helm, and ArgoCD
CI/CD pipelines (Jenkins, GitHub Actions, Argo Workflows) that deploy, test, and scale workloads across environments
Monitoring, logging, and alerting across the stack (Datadog, Coralogix, Sentry, Wiz), and the on-call rotations that keep it healthy
You'll solve:
High-scale production problems: driving continuous platform and security upgrades across the fleet, under real traffic, without impacting live tenants
The velocity-vs-safety tradeoff: designing GitOps workflows where a single PR can safely impact production across clouds and region
Advanced troubleshooting when production, staging, or dev environments break in unexpected ways
You'll impact:
Every engineer. Our platform is the substrate they deploy on, so your work directly affects their delivery speed
Cost, reliability, and security of the infrastructure that underpins the product our customers pay for
The resilience of our customer experience. The platform you build determines whether thousands of revenue teams can trust us to be there when they need it
The direction of the platform itself. You'll have the autonomy to challenge existing architecture and drive meaningful changes, not just maintain what's already there.

In this pivotal position, the DevOps & Platform Engineering Team Lead will take charge of ensuring the reliability, scalability, and operational excellence of the company's cloud platform. This role involves leading a small, high-impact team of DevOps and platform engineers - combining deep infrastructure ownership with platform thinking - building self-service tools and infrastructure that enable R&D teams to move fast and independently.

As part of your role, you will:
Team Leadership & Growth - Mentor engineers, conduct performance reviews, and build a high-trust collaborative team.
Leverage AI to accelerate development and delivery - leverage industry leading tools and our companys agentic concepts to speed up development and operational workflows.
Operational Excellence - Set high standards for code quality, monitoring, and incident response; ensure systems are robust and secure.
Technical Direction - Guide architectural decisions, balancing immediate product needs with long-term scalability.
Enable Autonomous Execution - Build self-service platforms (GitOps, observability, cost dashboards) so product teams deploy and monitor independently.
Stay Hands-On - 60%+ of your time is hands-on: lead architecture reviews, debug critical incidents, and mentor through code and config reviews - you're a player-coach.

We are looking for an experienced and strategic IT Manager to lead Earnix's global IT function. Reporting to senior leadership, you will own and evolve the IT infrastructure, service delivery, security posture, and AI integration capabilities that underpin the business across our worldwide offices. You will manage a globally distributed team covering help desk support, systems administration, information security, and AI-driven tooling — ensuring reliable, secure, and scalable IT services for a fast-growing SaaS company.
?What You Will Do: Own and continuously improve global IT operations, including help desk support, systems administration, endpoint management, and IT infrastructure across all Earnix offices and remote users. Partner with business and technology stakeholders to translate operational and growth needs into scalable IT solutions, policies, and strategic roadmaps. Lead the implementation and ongoing management of the company’s information security program, ensuring compliance with SOC 2, ISO 27001, and relevant regulatory frameworks globally. Drive the adoption and integration of AI-powered tools and automation across IT workflows, enabling global teams to work more efficiently and securely. Build, manage, and develop a high-performing, globally distributed IT team, setting clear goals, driving best practices, and fostering a culture of service excellence.

Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001, with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

Required Training Manager
About the Product:
The Voca AI Receptionist is our standalone, entry-level AI offering for businesses of all sizes, from SMB to large enterprise. Built as a multi-platform solution that sits on top of any voice platform (Microsoft Teams, Cisco, Avaya, RingCentral, traditional PBX, or carrier voice services), it dramatically expands our addressable market well beyond the Microsoft footprint. It delivers AI-driven call routing, document and website-grounded Q&A, CRM integration, appointment scheduling, and outbound SMS to organizations looking for a fast on-ramp into AI-powered customer service, regardless of the phone system they already own.
Responsibilities:
Design, develop, and own the Voca CIC training curriculum end-to-end, covering platform administration, IVA design, contact center operations, and integrations, tailored to multiple audience levels including agentsand supervisors, administrators, partners, and technical teams.
Deliver remote instructor-led training sessions, for customers, channel partners and resellers, and internal teams including Professional Services, Support, and Sales Engineers.
Build and maintain hands-on lab environments and practical exercises that simulate real-world Voca CIC deployments and AI-driven contact center scenarios
Develop and manage a structured certification program to ensure consistent Voca CIC knowledge and delivery quality across the reseller and end customers ecosystem.
Create and maintain a full range of training assets including presentations, e-learning modules, video walkthroughs, quick-reference guides, and knowledge base content to support self-service enablement at scale.
Collaborate with Product Management and R&D to stay current on new features and releases, and translate product changes into updated training materials at every release cycle.
Evaluate training effectiveness through assessments, certification pass rates, and learner feedback, and continuously iterate to improve content quality and delivery outcomes.
Identify knowledge gaps in the field by working closely with the Voca SME, Professional Services, and Customer Success teams, and address them through targeted enablement programs.

We are looking for a Service Reliability Engineer to support our enterprise-grade SaaS Meeting Intelligence solution, working closely with enterprise customers, partners, and internal teams to deliver measurable value.
You will join a dynamic R&D group developing AI-powered UC recording SaaS solutions, and provide expert support for complex production issues in collaboration with field engineers, R&D, and customers.
This is a hands-on role requiring strong troubleshooting skills, a passion for learning new technologies, and ownership of service reliability and quality.
The position is based in Israel, as part of a global SRE team with members in the USA and Israel.
Your mission:
Investigate, troubleshoot, and resolve complex production issues and escalations
Monitor production systems and proactively identify potential reliability risks
Participate in a 24/7 on-call rotation to support critical incidents
Work closely with R&D, QA, PM, CSM, and other teams to resolve issues and improve system reliability
Collaborate directly with customers on technical escalations on a regular basis
Analyze incidents, perform root cause analysis, and contribute to post-incident reviews
Follow and contribute to troubleshooting protocols and best practices
Maintain and improve monitoring, alerting, and observability tools
Create and maintain internal environments for testing and troubleshooting
Document solutions and contribute to internal and customer-facing knowledge bases
Support training activities for service teams when required.

We are looking for an experienced and service-oriented Head of IT to build and lead our IT strategy. In this role, you will own the companys internal infrastructure, security standards, and IT operations, ensuring our employees have the best technological environment to succeed. You will lead a team while staying hands-on, managing everything from SaaS applications to hardware procurement and network security.
Responsibilities (What you will do):
Leadership & Strategy: Lead, mentor, and grow a team of 5 IT professionals . Build the annual IT roadmap and manage the departments budget and procurement.
IT Operations: Oversee day-to-day IT support (Helpdesk), onboarding/offboarding processes, and asset management (hardware & software) across global sites.
Infrastructure & SaaS: Manage and optimize our core systems: Google Workspace, AWS, Azure, Okta, Slack, and other enterprise tools.
Security & Compliance: Partner with the Security team to enforce InfoSec policies, manage access controls (IdP/SSO), and support compliance audits (SOC2, ISO).
Network & Systems: Manage end-to-end office networking (Firewalls, WiFi, VPNs).
Projects: Lead cross-organization IT projects such as office relocations, system migrations, and AI automation implementation.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
About Us:
What's new? EVERYTHING!
We enable enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.
With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.
Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.
We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.
What youll do:
* Provide best-in-class support to our employees in HQ Tel Aviv Office.
* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.
* Immediate support employees from home through remote takeover and training.
* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.
* Assistance in inventory monitoring, planning, and execution.

We are looking for a talented DevOps Engineer (Kubernetes & Terraform) to join our Backend Microservices team. The team develops an innovative Azure-based SaaS platform that enables the creation of AI agents and their integration with telephony and voice communication systems. Operating in a cloud-native environment built on Azure, Kubernetes, Docker, Terraform, and other modern cloud technologies, the team delivers large-scale, production-grade microservices solutions with a strong focus on reliability, scalability, and performance. This is an exciting opportunity to work at the intersection of cloud infrastructure, DevOps, and AI-driven technologies while helping shape and maintain a highly available platform used at scale.
Responsibilities:
Work with DevOps and cloud infrastructure to ensure smooth delivery and operations.
Manage, deploy, troubleshoot, and scale Kubernetes, Terraform, and Azure-based environments.
Support both development and production environments.
Help define, build, and deploy cloud environments.
Troubleshoot and optimize system performance and cloud costs across services and environments.
Ensure the reliability, scalability, and security of services.
Design, develop, and maintain backend services and APIs.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

We're seeking an experienced DevOps Engineer to design, automate, and maintain cloud-native infrastructure for scalable microservices deployments while working closely with the SRE team. This role requires 3+ years of hands-on cloud experience with strong Kubernetes expertise and GitOps practices to support development and QA teams across production and development environments.
Provision and manage infrastructure using Terraform IaC across cloud platforms.
Orchestrate advanced Kubernetes deployments with ArgoCD, Helm charts, and GitOps workflows.
Build and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, or equivalents.
Implement full observability stack with Grafana (Prometheus, Loki, Tempo), Azure Monitor, or equivalent tools for comprehensive metrics, logs, and tracing.
Containerize microservices with Docker and deploy across multi-environment setups.
Automate operations with Bash scripting; develop custom tools in Python/Go as needed.
Manage databases including MongoDB; handle basic L3/L4 networking, protocols, and DNS.
Collaborate closely with SRE team on reliability, incident response, and on-call rotations.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.