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We are seeking a hands-on Head of DevOps to lead and scale our global DevOps team. In this strategic role, you will transform our very complex setup and configuration process, which is currently text-based and manual, into a semi-automated and scalable. . You will be responsible for shaping our DevOps culture, driving automation, and managing the allocation of DevOps resources..

This is a high-impact leadership role requiring deep technical expertise, operational excellence, and strong collaboration with engineering, QA, and client delivery teams.

Revolution / transformation



Key Responsibilities

Lead, mentor, and grow a distributed team of DevOps engineers.
Oversee environment versioning, configuration management, and infrastructure automation.
revolutionize our text-based configuration into a generator-based process, supporting a quick span to multiple servers and flexibility to development expansions.
Drive DevOps knowledge collection and team training - the DevOps team should be the Gold standard as to how to configure and deploy any component or module.
Manage the team - recruit, train, allocate tasks, supervise delivery. (Note that you are not expected to be the technical leader).
Drive adoption of DevOps best practices, including monitoring, incident response, and security hardening.
Continuously evaluate and integrate new technologies to enhance reliability, scalability, and speed of delivery.

Location:
This is a full-time, on-site position in Jerusalem (right at the entrance to the city).

Required Sr. Director of Business Applications & Systems
About the Role:
You are the guardian of our source of truth. We run on a stack of 25+ interconnected SaaS tools, Salesforce, HubSpot, NetSuite, Workato, Gong, Outreach, IronClad, Okta, and more, and when that stack misfires, every team in the company feels it. Your job is to make sure it doesnt.
But ownership isnt just maintenance. As we scale our GenAI capabilities across the company, the quality of our core systems becomes the foundation everything else is built on. Youll be the one who ensures that when our GenAI Builder, our RevOps team, or our Finance team needs data, its clean, current, and accessible. Youre not a systems administrator. Youre the person who decides alongside with the business opener what the core stack looks like, how it grows, and how to build our agentic layer on top of it.
Youll manage a small team alongside a curated bench of specialized freelancers and subcontractors for deep technical work, and youll be the escalation point when things break. You report directly to the CFO.

We are currently seeking a Data Center Project Manager to manage and deliver projects within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling challenging problems that come with delivering projects in a live data center.

The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other teams and organizations. Ideal candidates will possess the ability identify and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work across stakeholder teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation systems. The Project Manager is responsible for the overall direction, coordination, implementation, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.

Project management and oversight of construction related activities as they relate to modifying existing infrastructure for the purpose of installing new or to replace end of life equipment. This will include the ownership of the project scope, timeline, and budget.
Provide project management for specific initiatives aimed at increasing the resiliency of our data centers.
Electrical design and review of designs associated with the optimization of existing data centers.
Construction/project package drawing review.
Creation of project scope, request for proposals, and capital requests.
Total project quality including the creation of a commissioning plan and oversight of the execution.
Recording and reporting key metrics to team members and management.
Operational support including review of procedures, best practices, and maintenance initiatives.
Drive teams to perform troubleshooting and root cause failure analysis associated with equipment or electrical failures.
Work with contractors and vendors to deliver efficient and high quality project turnovers.
Be a leader within the group as well as within internal and external teams that support the data center.
Travel to support projects in the EMEA region.

We are seeking a Global IT & MIS Manager to lead our global information technology operations. Reporting to the COO, you will ensure our technology systems, infrastructure, and digital tools are secure, scalable, and aligned with the company's strategic objectives - while driving the adoption of AI and automation across the business.

Responsibilities
Strategy & Leadership
Develop and implement IT & MIS strategies and policies that align with the company's business objectives
Own and manage the global IT budget, ensuring resources are allocated effectively across infrastructure, security, and innovation initiatives
Provide leadership and direction to the IT team, ensuring they have the resources and support to deliver high-quality services to the business
Build and maintain effective relationships with executive leadership, department heads, and key external partners/vendors
Infrastructure & Cloud
Lead the implementation and integration of new technology solutions (cloud, on-prem, and hybrid), ensuring they meet business requirements and are delivered on time and within budget
Oversee the company's Microsoft 365 / cloud ecosystem, including identity management, collaboration tools, and enterprise licensing (e.g., E5) to maximize value and security posture
Drive modernization of legacy systems and infrastructure to support scalability and global operations
Cybersecurity & Risk
Own the security and integrity of the company's data and IT systems, including Zero Trust architecture, endpoint protection, and identity/access management
Establish and maintain a third-party/supplier cybersecurity and AI risk assessment program to evaluate vendors before onboarding
Develop, test, and maintain disaster recovery and business continuity plans
Ensure compliance with relevant regulatory and data privacy requirements (e.g., GDPR, ISO 27001, and defense/government-sector security standards where applicable)
AI & Emerging Technology
Define and lead the organization's AI adoption and governance strategy, including evaluation, piloting, and responsible deployment of AI tools (e.g., Copilot, Claude, and other enterprise AI platforms) across business functions
Establish AI usage policies, risk guardrails, and employee enablement programs to ensure safe and effective adoption
Identify emerging technology trends (AI, automation, cloud, cybersecurity) and assess their potential impact on company operations, proactively bringing recommendations to leadership
Data & Business Intelligence
Oversee enterprise data management and BI platforms (e.g., Power BI) to ensure reliable, secure, and actionable reporting for the business

We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

The Role:
This role is central to driving operational excellence across the support organization, ensuring teams can deliver fast, high-quality service at scale. It leads the design and continuous improvement of support processes, workflows, and policies, while identifying opportunities for automation and efficiency gains. The position owns performance measurement through KPIs, dashboards, and analytics, translating data into actionable insights that shape strategic decisions. It also partners closely with cross-functional teams to enhance systems, tools, and end-to-end support experiences. With broad ownership and visibility, this role empowers the individual to influence how support operates globally, drive meaningful change, and elevate both customer and employee experience through smarter, more scalable operations. The Support Operations Lead will be measured on:
* Improvement in SLA performance
* Reduction in response and resolution times
* Increased support team productivity
* Improvement in CSAT and customer experience metrics
* Successful implementation of operational initiatives
* Adoption and effectiveness of support tools and processes Reports To: VP Technical Support

Who You Are:
A highly organized and data-driven Support Operations Lead to drive operational excellence across our customer and technical support organization. This role is responsible for optimizing support processes, managing support systems and tools, delivering actionable insights through reporting and analytics, and enabling support teams to operate efficiently at scale. The ideal candidate combines strong operational expertise, analytical skills, project management capabilities, and a passion for improving customer and employee experiences.

What You’ll Actually Be Doing:
Support Operations & Process Management
* Design, implement, and continuously improve support processes, workflows, and operational standards.
* Identify inefficiencies and drive automation initiatives to improve productivity and customer satisfaction.
* Drive initiatives to improve service quality, operational efficiency, and customer experience.
* Lead operational readiness for new product launches, feature releases, and organizational changes.
* Collaborate with Support Leadership, Product, Engineering, Customer Success, and Business Operations teams.
Performance Management & Analytics
* Define and monitor key support KPIs
* Build dashboards and reports to provide visibility into support performance and trends.
* Analyze operational data and present recommendations to leadership. Systems & Tools Administration
* Own and optimize support platforms such as CRM, ticketing, workforce management, and knowledge management systems.
* Partner with IT, Engineering, Product, and Customer Success teams on system integrations and enhancements.
* Evaluate and implement new technologies, including AI-powered support solutions.

Why You’ll Love Working Here:

* Flexible hybrid work model: three days a week at our Jerusalem office
* Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
* Full Keren Hishtalmut, private health and dental insurance
* Volunteer days, donation matching, Yoga and Pilates
* A supportive, collaborative culture that puts our people first

Next Step:
Hit Apply!

We're looking for a Senior Project Manager who combines strong technical depth with exceptional leadership and execution skills.

As a key member of the LevelUP organization, you will:

Lead strategic AI transformation programs across engineering organizations.

Drive adoption of AI-powered tools, workflows, and best practices.

Partner with senior technology leaders, architects, engineering teams, and product organizations.

Manage complex, cross-functional initiatives involving multiple global teams across Israel and the United States.

Define success metrics, track business impact, and communicate progress to executive leadership.

Navigate ambiguity, remove blockers, and ensure successful delivery in a fast-paced environment.

We are looking for a talented and experienced IT Team Lead to lead our Global IT operations, manage and develop our IT team, and drive the growth of our IT capabilities. This role combines hands-on technical expertise with people leadership and operational responsibility in a fast-paced global environment.

Description:
Lead, mentor, and develop IT team members while fostering a high-performance and service-oriented culture.
Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
MDM: Manage Windows endpoints through Microsoft Intune, including device configuration, compliance policies, application deployment, and lifecycle management.
Work closely with IT Procurement.
Run a high-class efficient help desk to support our hardworking end-users and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.).
Systems implementation and integration projects
Our technology stack includes:
Microsoft 365, Azure-based identity and access services, Microsoft Entra ID, Mac OS, Windows, networks (VLANs, firewalls),
Wi-Fi, Cloudflare ZTNA.

We are looking for an experienced and service-oriented Head of IT to build and lead our IT strategy. In this role, you will own the companys internal infrastructure, security standards, and IT operations, ensuring our employees have the best technological environment to succeed. You will lead a team while staying hands-on, managing everything from SaaS applications to hardware procurement and network security.
Responsibilities (What you will do):
Leadership & Strategy: Lead, mentor, and grow a team of 5 IT professionals . Build the annual IT roadmap and manage the departments budget and procurement.
IT Operations: Oversee day-to-day IT support (Helpdesk), onboarding/offboarding processes, and asset management (hardware & software) across global sites.
Infrastructure & SaaS: Manage and optimize our core systems: Google Workspace, AWS, Azure, Okta, Slack, and other enterprise tools.
Security & Compliance: Partner with the Security team to enforce InfoSec policies, manage access controls (IdP/SSO), and support compliance audits (SOC2, ISO).
Network & Systems: Manage end-to-end office networking (Firewalls, WiFi, VPNs).
Projects: Lead cross-organization IT projects such as office relocations, system migrations, and AI automation implementation.