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Required Director, Global IT Services Organization
Israel: Tel Aviv/ Hybrid
IT & System Administration | Full Time | Job Id: 24610
Why Join Us?
The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.
Key Responsibilities:
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

We seek an experienced and highly skilled Senior IT Helpdesk / Team leader to ensure a robust, secure, and accessible IT infrastructure for all employees.
Key Responsibilities:
Lead Technical Support: Manage, prioritize, and resolve complex IT support requests (hardware, software, network, SaaS) via the ticketing system.
Proactive Issue Resolution: Diagnose and resolve complex issues for internal/remote staff, identifying and addressing recurring problems to enhance system reliability.
Documentation & Knowledge: Maintain accurate troubleshooting records and create/update documentation for the IT team.

With the explosive growth of AI technologies and the Internet industry, data centers have become digital hubs and infrastructures of the Internet industry in the digital economy era. Computing networks, as core components of data centers, have features such as topology, scalability, throughput, reliability, and latency that directly affect data center functionality and performance. The computing cluster networking lab explores architecture and technological innovation for meeting the challenges of future large-scale AI & HPC data centers. .. The labs mission is to lead our company to achieve differentiated competitiveness in high-performance computing cluster network infrastructure, and to support Huawei's industry-leading computing cluster.
Position Overview
In this role, you will be responsible for several teams of architects, engineers and software developers, all working together to conduct state-of-the-art R&D in system and network architecture. As the group lead, you will guide and mentor the individual team leads, and also conduct hands-on work leading architecture, technology innovation and technical planning and of high-performance computing cluster network, which oriented at AI, HPC, and big data.
Responsibilities
You will perform a wide range of duties including:
Architecture Innovation:
Deeply analyzing the advantages and disadvantages of mainstream network systems, to find opportunities for network architecture innovation;
Insight into the technology developing trend of the high-performance computing network field, and leading the corresponding technology planning.
Exploring new architectures of high-performance computing network systems and efficiently integrating communication library, topology, and network protocol to solve performance bottlenecks.
Technical breakthroughs in networking and cluster routing algorithm：
Analyzes computing cluster network performance and leads the development of computing cluster network technologies
Research and optimize the heterogeneous interconnection topology of key computing chips to continuously improve the key competitiveness of Huawei computing heterogeneous chipsets
Responsible for the research of data center network technologies, and guide network topology design and routing algorithm development
Group leadership:
Lead the development of a comprehensive system architecture for AI Fabric and HPC Fabric solutions
Manage and mentor highly skilled team leaders, to ensure that the group operates together in pursuit of common goal
Foster a collaborative and innovative work environment
Provide technical guidance and support to team members
Collaborate closely with cross-functional teams internationally, including hardware,
software, and ucode design teams, to ensure alignment of architectural decisions with
product and platform common objectives
Initiate and supervise collaborations with top academic researchers in Israel and abroad
Stay up to date with emerging technologies and industry trends in AI, HPC and big data industries
Evaluate and recommend technologies and next generation projects
Occasional travel related to ongoing projects, seminars, conferences etc.

We are seeking an experienced IT/Lab Manager to lead the planning, deployment, and operations of our physical lab environment and IT systems. This role will focus on building and maintaining scalable, reliable, and secure environments to support engineering teams involved in research, quality assurance, validation, and related activities. It will also support internal collaborators. You will have an outstanding opportunity to drive innovation in a multidimensional, technology-focused company that is crafting the future of data-center and lab technologies. If you bring perfection and creative thinking while solving issues as they arise, and enjoy working with distributed teams - your place is with us!


What Youll Be Doing:
Own day-to-day operations, planning, and roadmap for the engineering lab and IT infrastructure (servers, storage, networking, and related services).
Lead and mentor an IT/Lab team, driving guidelines, standards, and a culture of ownership, partnership, and continuous improvement.
Collaborate closely with R&D, QE, Verification, and other engineering teams to design, provision, and maintain environments that meet their performance, reliability, and security needs.
Lead all aspects of running data center and lab operations, including rack layout, cabling, power and cooling, hardware lifecycle, and resource availability.
Lead procurement and vendor management for hardware, software, and services, including evaluation, negotiation, and ongoing relationship management.
Implement and maintain automation for system provisioning, configuration, and operations using tools such as shell/Perl/Ansible.
Design and maintain monitoring, logging, and alerting for servers, network, and storage systems to ensure high availability and rapid incident response.
Investigate and resolve sophisticated infrastructure issues across OS, networking, storage, virtualization, and application layers.

Technologies is seeking an experienced and highly skilled Global IT Director to manage and actively drive the technology infrastructure for our global operations. This is a senior, hands-on leadership role that will manage and guide a cross-functional IT team while maintaining and optimizing critical IT systems across all global offices. The position requires deep technical expertise and the ability to manage complex IT projects, infrastructure, and provide technical leadership across a geographically dispersed team.
Key Responsibilities::
Lead and manage a global IT team, ensuring effective support, maintenance, and optimization of the company's IT infrastructure across all global offices, including Israel, Ukraine, the Philippines, New York, London, and Tokyo.
Manage the procurement of Data Center equipment, such as servers and network equipment.
Develop the IT budget in conjunction with the finance department, and ensure adherence to the approved budget.
Provide hands-on management of critical IT infrastructure, including servers, workstations, and network devices, ensuring high availability and performance.
Oversee day-to-day operations, including the implementation and management of Linux environments, networks (LAN/WAN), and communication systems (VoIP).
Take a proactive approach in maintaining and upgrading existing infrastructure, ensuring it remains aligned with the companys technology needs.
Collaborate with key stakeholders to assess and implement new technology solutions, contributing to company-wide technology strategy.
Provide leadership in IT security, including managing firewalls, VPNs, data encryption, and other security measures to safeguard company data.
Ensure compliance with global data privacy and security regulations.
Troubleshoot and resolve complex software, hardware, and network issues across multiple global locations.
Develop and execute disaster planning and maintain data backups.
Lead and mentor the IT team, promoting continuous learning and professional development.
Stay current on industry trends and emerging technologies to bring innovative solutions to the organization.

We are seeking an exceptional Technical Project Manager to join our team.
Responsibilities:
* Be part of a Program Office team leading an extraordinary international space program, integrating new satellites and capabilities with state-of-the-art technologies into a unified eco- system.
* Analyze customer requirements, specifications, architectures, and operational concepts.
* Manage technical projects and contribute to design, development, marketing, and business development efforts.
* Collaborate closely with engineering teams to analyze and solve complex system -level challenges.
* Research new technologies and solutions for next-generation systems.

we are seeking a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.

Key Responsibilities
Lead, mentor, and develop IT support engineers across multiple time zones
Serve as the primary escalation point for Tier-2 issues and complex employee cases
Define, track, and act on IT support KPIs to drive continuous improvement
Oversee global desktop, endpoint, and application support (Windows & macOS)
Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite
Partner with HR, Finance, and Security on onboarding/offboarding and access management
Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365

We are seeking an experienced Help Desk Team Leader to join our global Information Technology team, supporting our 600 employees in Israel and other offices across Asia. Based out of our headquarters office in Netanya, Israel and reporting to the Head of IT, we are looking for a manager who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The Help Desk Team Leader will lead our Help Desk team while constantly being hands-on: maintaining our servers, Cloud infrastructure, network and desktop infrastructure throughout Teads's locations in Israel and Asia. As the Help Desk Team Leader on the ground in Israel, the successful candidate must be a self-starter with the confidence and experience to provide day-to-day operational support, take ownership of all the IT services in our Teads locations, lead strategic IT projects and interact with the different departments and stakeholders to identify and implement new technology solutions.
Your first six months will look like this:
In your first few weeks you will be introduced to Teads IT Infrastructure and Tools, learn how to support the end users, maintain the networking environment and collaborate with other team members across the department.
Learn the Israel and APAC network topologies, Procurement processes and regions specific needs.