לוח משרות דרושים תמיכה טכנית - תוכנה משרה מלאה

The Product Line Manager is responsible for the product line planning and execution throughout the product lifecycle. This includes defining the product roadmap, prioritizing requirements for both short and long term. In addition, work closely with R&D, business development, solution management, sales, marketing, operations, and OEM vendors.

Opportunity to work remotely, one day a week.



Responsibilities
Own the products lifecycle from strategic planning to tactical activities
Analyze customer use cases, market requirements and competition
Define product functionality through technical specs and use cases, verify the successful execution of tasks, and ensure high-quality end-to-end product delivery
Work closely with R&D, operations, marketing and sales teams to enhance the product and adapt it to customer needs
For OEM products Fully owning the relationship with the vendors to assure proper management and support of the products during the full lifecycle, including product specs, adaptations to specific requirements, commercial and operational terms and on-going support of Sales opportunities and projects.
Guide and create product and marketing collaterals, including customer presentations, webinars, brochures, white papers, documentation, and training material
Partner with customer account teams to support sales efforts and maximize wins.
The Product Line Manager reports to the head of business line

As a Technical Support you will:
Handle customer requests professionally, maintaining SLAs and high satisfaction rates.
Own complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.).
Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutions.
Collaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and Risk.
Communicate clearly and empathetically with customers via HubSpot, phone, and email.
Verify functionality in Sandbox and Production environments to support accurate issue resolution.
Document solutions, best practices, and contribute to the internal knowledge base.
Support and guide Tier 1 agents, acting as their escalation point.
Assist with the onboarding and training of new Tier 1 agents.

Were looking for an outstanding IT Technician
WHAT YOULL DO

Provide tier 1 and tier 2 support for all end users, both remotely and in person.
Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, as well as audiovisual systems, office networks, peripherals, and software.
Participate in asset management activities related to both hardware and software.
Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
Draft and update detailed internal and end user-facing documentation related to supported technologies and processes.
Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes.

Were looking for a Technical Account Manager to join us
WHAT YOULL DO

Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Center of Excellence.
Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Advocate for customer needs across various departments, offer insights regarding the availability of new features.
Collaborate with the Sales and Renewal teams to secure contract renewals.

Were Hiring Application Support Specialist

Responsibilities:
Identifying customer needs, diagnosing technical issues, and assisting in finding and implementing solutions.
Providing one-on-one training and guidance.
Delivering professional customer support in various fields.
-Collaborating closely with the development team.

We are looking for a talented Support Engineer to join our Customer Experience team.

Youll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.

Within our B2B2C model, youll collaborate directly with brokers stack holders to support trading end clients, ensuring both our partners and their clients enjoy a seamless, high-quality experience.

This is a hands-on, technical support role in a fast-paced environment perfect for someone who thrives on solving complex challenges, improving internal tools, and working across multiple departments.

In this role you will:
Troubleshoot and resolve complex technical issues across our products
Research, analyze, and escalate issues as needed.
Provide top-quality support to B2B clients and internal users.
Follow standard procedures for proper escalation of unresolved issues and other customers needs to the appropriate internal teams.
Build and maintain strong customer relationships.
Contribute to documentation and internal knowledge base articles.
Stay up to date with company products and tools to support requests in the best possible way.

Our global operations continue to expand, and were looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.
As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.
This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.
The position is shift-based and requires work during weekends.
What You'll Do
Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master our company's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment.

we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-driven technology, representing the pinnacle of Machine Learning, GenAI, and computer vision within the automotive sector.
With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, stands at the forefront of automotive technological advancement. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity and encourages teamwork. Our drive for innovation and pursuit of excellence are deeply Embedded in our vibrant company culture, ensuring that each individual's efforts are recognized and valued as we unite to build a safer automotive world.
We seek an Operations data Specialist to join our product and project team., In this role, you will be reviewing and analyzing algorithm accuracy reports, managing, and training validation teams, providing feedback to customers, and performing basic QA for SW features.
A day in the life and how youll make an impact:
* Review and analyze accuracy reports, cross reference customer reports, and work closely with account and product teams to determine improvements in the roadmap and provide coherent feedback to customers.
* Act as the first point of escalation for detection accuracy issues
* Manage algorithm validation operation
* Manage and deliver training to validation teams
* Assist Account Managers in aggregating and presenting insightful information gathered from feedback reports and the scans database
* Perform basic QA for new features

unified payments, payouts and fintech on one worldwide platform, and were assembling the worlds best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at are limitless. We believe in straight talk, quick decisions, strong execution and elegant solutions. is where hard work pays off and careers take off. Join us and lets build the future of fintech together. Get the tools to grow globally at Follow: Blog Insta LinkedIn twitter As a Technical Support you will:
* Handle customer requests professionally, maintaining SLAs and high satisfaction rates
* Own complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.)
* Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutions
* Collaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and Risk
* Communicate clearly and empathetically with customers via HubSpot, phone, and email
* Verify functionality in Sandbox and Production environments to support accurate issue resolution
* Document solutions, best practices, and contribute to the internal knowledge base
* Support and guide Tier 1 agents, acting as their escalation point
* Assist with the onboarding and training of new Tier 1 agents

We are looking for a Solution & Support Engineer to join our global AI startup and help deliver technical excellence across customer onboarding, implementation, and ongoing support. This is a hands-on, customer-facing role that combines solution engineering and technical support and is perfect for someone who is technically Hands-On, has innovation mindset and a passion for working directly with Enterprise Clients.

Youll work closely with cross-functional teamsincluding Product, R&D, and Customer Successto help implement our AI-powered SaaS solution, and ensure customer success across our global client base.

Responsibilities
Assist in onboarding and implementing aiOlas SDK for global clients
Participate in proof-of-concept (POC) processes, demos, and client training sessions
Translate customer needs into technical requirements and collaborate with internal teams to tailor solutions
Support product configuration, voice workflow design, and usage optimization
Document use cases and contribute to knowledge sharing and process improvement
Provide first-line technical support for customer issues
Troubleshoot product-related incidents and assist with investigation and resolution
Coordinate with R&D and Product teams to escalate and resolve bugs or performance issues
Help build and maintain internal support documentation and monitoring tools

The team is an exciting crossroads between Support/TAC (Technical Assistance Center) and Engineering. The team is empowered to drive decisions and to be the thought leaders within the Global Customer Services organization at our company's. On any given day members of the team may work with new products and software very early in the new product lifecycle, provide training, assist a support engineer with a customer issue, replicate a complex issue in our lab or help improve features for supportability and usability. We are a relatively small global team and will only consider the top people from a support or engineering background. You are a good candidate if you are excellent at working with many cross-functional teams such as developers, product management, sales and also customers. In particular, you will be engaging with the Prisma Access Browser product the industrys only SASE-native secure browser.
Your Impact
Learning the product by handling cases escalated from the support teams, before they reach Engineering. Creating and developing enablement materials for Support - troubleshooting docs and processes.
Identifying widespread issues, sending guidelines and communicating updates
Identify supportability and usability requirements for new releases during the design phase as well as post GA via enhancement requests
Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on our company's new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs
Develop tools for TAC For better visibility and troubleshooting
Monitor and identify case trends. Sometimes there are opportunities to catch a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security.

What will you do:
The support team provides expert Technical Support for Italian-based and worldwide clients and is responsible for:
* Installation, configuration, and fine-tuning our products remote and on-site.
* Working with customers to ensure full deployment and support.
* Create supporting documentation and knowledge base for customers.
* Providing formal remote and on-site training with on-the-job training to our customers.
* Providing Tier2 support including in-depth investigations and providing workarounds to various problems while meeting SLAs.
* Working closely with the SOC, R&D teams to ensure quick resolution.
* Understanding customer needs and helps to shape the company`s product.
 
About Us:
We are a technology-oriented company continuously looking for new ways to innovate the Cybersecurity world. Our main priority is to defend our customers from any harm in the vast digital ocean. But we are more than just a product, we are a family. We value each one of our members and their inputs. we are a place where your work will have a direct impact on the way we service our customers.

Were looking for an excellent and passionate Content Specialist to join our Support Operations team and and participate in all phases and aspects of creating high-quality documentation. You will join the Support Operations team. You will collaborate closely with Support leadership and cross-functional teams to identify documentation needs and create content.
Responsibilities:
Evaluate and define the Support team's documentation requirements for business workflow procedures.
Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers and other writers
Gain a deep understanding of the company's product and Support services, and translate complex information into simple, polished, engaging content.
Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
You will create an author and effectively re-use and update technical, user-friendly content and procedures that clearly explain Support business workflows.
Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, process documentation, and customer-facing messaging.
Establish a strong communication channel and build excellent working relationships with a diverse set of stakeholders, like Product Support, Information Systems, Logistics, Product and R&D teams.
You will need to use your organizational skills to be able to work within the Support group to schedule, prioritize, and deliver content in an Agile environment.
Evaluate current content and develop innovative methods for improvement.