דרושים » מחשבים ורשתות » Technical Support Team Lead 24587

Requirements:
At least
5 years of experience
in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (excluding internal IT support roles), with a minimum of
2 years in a leadership role
-Must
Fluency in English (both written and spoken).
Experience in MySQL - Must
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
Experience in cybersecurity, with an emphasis on cloud environments.
Ability to adapt and learn, working effectively both solo and within a team setting.

Requirements:
1-3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
Fluency in English (both written and spoken).
Experience in MySQL - Must
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
Experience in cybersecurity, with an emphasis on cloud environments.
Ability to adapt and learn, working effectively both solo and within a team setting.

Requirements:
A B.A from a leading university - a must!
English speaker - a must! Ability to speak and write clearly and eloquently!
Proficiency with JavaScript, HTML, CSS, jQuery, Developer Tools and DOM Manipulation.
Knowledge and understanding of UI/UX principles.
Ability to learn new technologies and product-lines quickly.
Multi-tasking and problem solving skills.
Customer service orientation.
Willingness to work in a hands-on and dynamic environment with a constantly evolving product.
Excellent communication skills.
Ability to work independently with little direct supervision and as part of a team.
Ability to determine the best course of action in cases of confusion or insufficient information.

Requirements:
3+ years of customer support experience in security posture management and detection/response systems
Strong understanding of AppSec principles and experience integrating security into development workflows
Familiarity with low-code/no-code platforms and AI technologies; passion for staying current with industry trends
Excellent written and verbal communication skills; able to engage both technical and non-technical audiences
Strong problem-solving skills and adaptability in fast-paced, startup environments
Understanding of data pipelines and product functionality
Basic technical writing abilities
Experience with observability tools, particularly Datadog.

Requirements:
Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc).
Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown.
Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements.
Effective and adaptable when things move fast and plans are still evolving.
Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset.
Bonus points:
Bachelors degree in computer science, information systems, or related field, or equivalent practical experience
Hands-on tinkering with vibe coding - side projects or small experiments you can show.
Strong technical writing for specifications, runbooks, and incident reports
Comfortable inspecting network requests and spotting errors in the console.
Experience troubleshooting API connections and integrations or with system reliability engineering.

Requirements:
Customer-Facing DNA: You love helping people and are passionate about providing excellent service. You don't just close tickets; you solve problems.

Excellent written and verbal communication skills in English - a must.

Strong tech orientation; comfortable working with digital tools and SaaS platforms.

Curiosity & Resilience: You are comfortable working with a new product that is still evolving, and you view bugs as puzzles to be solved.

A proactive team player who can also work independently and lead processes.

Demonstrated experience in designing and executing end-to-end processes.

Experience working with AI tools - an advantage.

Background in accounting or finance - an advantage (but not a must).

Requirements:
2-4 years of experience in IT support or helpdesk roles.
0-2 years of hands on experience in cloud environment management (GCP/AWS/Azure)
Basic knowledge of GCP, including IAM, compute Engine, cloud Storage, and networking concepts.
Experience managing SaaS platforms (e.g., Zoom, Slack, Atlassian Suite).
Understanding of core networking principles (TCP/IP, VPNs, DNS, Firewalls).
Experience with user and group management in identity providers (e.g., Google Workspace, Azure AD, OKTA).
Experience supporting Microsoft, macOS, and Linux operating systems.
Familiarity with ticketing systems (e.g., Jira, ServiceNow).
Strong troubleshooting skills and a service-oriented approach.
Team player with excellent communication skills (English verbal and written).
Self-motivated, organized, and comfortable working in a fast-paced environment.
Nice to have
Cloud certifications - GCP, AWS, or Azure
Hands-on experience with scripting or automation (e.g., Bash, PowerShell, or Python).
Basic understanding of cloud security principles and policies.
Exposure to monitoring or logging tools (e.g., Google Cloud Logging, Datadog).

Requirements:
What we need to see:

Bachelor's Degree in Engineering, Science, Technical or other related discipline or equivalent experience. Master's or Ph.Ds is preferred. Intellectual curiosity and passion for innovation.

Experience in several verticals/industries with good knowledge and trends in the industry.

Expertise in CUDA programming, GPU platforms and Deep Learning and Machine Learning frameworks.

You will show a deep understanding of who and how to engage the developers product and engineering organizations with at least 8 years related experience.

5+ years experience in an AI and ML software development environment or working with developers in these areas; and at least 3 years experience in business development activities.

Able to work independently and possess excellent communication skills to drive customer and internal engagements.

Demonstrate ability to influence, evangelize and persuade at both operational and executive level (including engineering/ product management) to achieve a targeted outcome.

Execute and accelerate strategic decisions.

Ability to effectively deliver value propositions for specific and targeted industries.

Ensure a positive experience for external customers and partners while working cross functionally within our organization.

Ways to stand out from the crowd:

Experience working on AI Deep Learning and Machine Learning Applications, AI Model Training/Inferencing and other GPU related technologies and application domain.

Strong technical understanding of Data Analytics, Conversational AI, Embedded System/Jetson.

Experience in network communication protocol is an added advantage.

Strong analytical, problem solving, and negotiation skills and the ability to use data analysis to support strategic decisions.

Excellent organizational, planning, and execution skills.

Requirements:
Required Skills:
Strong understanding of business processes and information systems, particularly within GTM organizations
Excellent analytical skills with the ability to derive insights from complex data sets
High level of proactiveness and a strong sense of ownership
Proven ability to collaborate effectively with cross-functional stakeholders
Confident communicator, capable of presenting insights and recommendations to senior leadership.

Preferred Qualifications (Nice to Have):
Experience working with Salesforce, HubSpot, or similar CRM platforms
Familiarity with GTM tech stacks such as Gong, Clay, or equivalent tools
Background in B2B SaaS or experience supporting Sales, Marketing, or Customer Success teams

Requirements:
At least 1-2 years of experience in Technical Support/Sales Engineer/Escalation customer-facing or any other similar position under the Customer Success department for B2B - Must
Experience with APIs (especially REST APIs), SQL, and Postman - Must
Experience with inspecting and diagnosing logs - Must
Strong ability to understand the design of complex system architecture, perform in-depth analysis, problem-solving skills, and provide creative technical solutions - Must
Have the Support bug in you - curious and motivated to provide the best for each incoming issue, and have great problem-solving skills. - Must
A people person, team player, strong can-do mentality, great communication skills, ability to work independently, and multitasking abilities.- Must
Excellent English - Verbal and written
Familiarity with Jira and Confluence - Advantage
Proven resume in the FinTech Industry domain - Advantage.