לוח משרות דרושים נציגי תמיכה טכנית משרה מלאה, לחיפוש זה נמצאו 320 משרות

As a Customer Support Specialist, you will play a vital role in ensuring our customers succeed with innovative products and services:



Serve as the primary point of contact for customers, managing inquiries via chat, email, WhatsApp, and phone.
Guide customers through the onboarding process and empower them to use products effectively.
Proactively engage with customers to identify their needs, resolve issues, and ensure their satisfaction.
Identify upselling opportunities and recommend tailored solutions to enhance customer value.
Collaborate closely with Product teams to ensure efficient resolution of customer issues.
Continuously monitor customer feedback and satisfaction metrics, contributing to ongoing improvements.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Required KYC Support Specialist
About the opportunity:
Every merchant that joins our platform starts their journey through KYC. As a KYC Support Specialist, youll be at the heart of that process - verifying merchant information, managing compliance requirements, and helping the team strike the right balance between operational efficiency, strong conversion rates, and the highest regulatory standards.
What youll be doing:
Manage the end-to-end KYC onboarding process - merchant verification, document review, account validation, and compliance checks.
Perform merchant due diligence to identify risks, inconsistencies, or suspicious activity, and support broader fraud prevention and risk assessment efforts.
Communicate daily with merchants, collecting information, resolving issues, and guiding them through onboarding - while ensuring no case falls through the cracks.
Partner with local and international acquirers and financial institutions to manage approvals and ongoing requirements.
Proactively identify recurring issues, investigate root causes, and drive solutions.
Support business growth while ensuring compliance with regulatory and internal requirements
This is a hands-on operational role that combines analytical work with daily communication with merchants, acquirers, and financial partners. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously.

We are looking for a Hebrew Speaking Outbound Support & Compliance Specialist to join our team. This role is focused purely on customer service and operations, with a strong emphasis on proactive phone support and compliance/KYC processes.
The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.
You will:
Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.

We are looking for a Software Support Representative to join our Customer Support team.

If you enjoy solving problems, working with people, and are looking for a place where you can learn, grow, and make an impact, wed love to hear from you.

Provide technical support to customers via phone and digital communication channels.
Troubleshoot and resolve software-related issues.
Diagnose technical problems and provide effective solutions.
Guide and train users on the companys software solutions.
Collaborate with the Development, Product, and Customer Service teams.
Document support requests and resolutions in the help desk system.
Follow up on open support cases through to resolution.