לוח משרות דרושים שירות לקוחות עבודה היברידית

We're looking for a Customer Success Manager who is passionate about driving customer outcomes, building trust-based relationships, and contributing to meaningful growth in a fast-paced and collaborative environment.
You will support enterprise clients from Go Live through the full lifecycle - managing user communication, training, customized content, and webinars while monitoring usage, engagement, and transaction performance to uncover opportunities and mitigate risks. You'll provide personalized recommendations to enhance platform utilization, participate in business reviews, and collaborate cross-functionally with Support, Operations, Product, and Sales to resolve issues and ensure seamless communication. You'll also partner with RVPs of Customer Success and Sales to grow accounts.
This role reports to our Customer Success Team Manager.

Candex is seeking a Billing & Collection specialist to join our team.
In this role, youll have the opportunity to support our growth and expansion in multiple countries.
You will be responsible for maintaining financial records and transactions, managing accounting software, invoices, and tax payments, overseeing bank reconciliations on a daily basis and cash disbursements.
The position reports to the Treasury Operations Team Lead and will help support our payments across the globe.
Responsibilities:
Review and manage financial discrepancies
Handle communications with banks around the world, providing support
Handle communications with customers around the world
Recording and accepting payments from customers
Reconciling reports to third-party records such as bank statements
Work jointly with the business interfaces as part of ongoing work procedures and special projects

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Responsibilities
Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks
Suitable for students, including part-time positions
Hybrid work model based in Herzliya

This is a role dedicated to driving success for our top-tier accounts. You will be the success architect and orchestrator of their entire journey, ensuring they fully maximize the value of the platform and achieve their desired outcomes. You'll combine technical expertise with a relentless focus on organization and process improvement, identifying and bridging any gaps or issues that arise within these complex accounts.

Location - Givatayim, Israel ( Hybrid )

Responsibilities:

Develop and maintain an understanding of best practices for at-scale implementations of the solutions

Proactively understand and anticipate the technical needs and challenges of your assigned accounts. Understand complex technical situations, take ownership of ensuring resolution, and escalate when necessary

Bridge the gap between technical knowledge and customer needs, translating complex technical information into clear and actionable insights for both internal and external stakeholders. Collaborate effectively with engineering, product, support, sales, marketing, and leadership teams to deliver optimal solutions

Maintain a commitment to continued growth and understanding of our implementations, staying abreast of the latest updates and best practices.

Design and execute personalized customer success plans with measurable goals, focusing on maximizing feature utilization, securing client renewals, supporting lead generation, and driving expansion revenue.

Identify and address potential roadblocks before they become critical issues, ensuring proactive solutions to maintain smooth operations and high customer satisfaction.

Continuously assess and optimize customer workflows, implementing solutions or identifying gaps to improve efficiency and effectiveness across the company.

Implement and refine internal processes to optimize the customer experience and ensure seamless communication and collaboration with your accounts

Leverage metrics and KPIs to track progress, identify areas for improvement, and demonstrate the impact of your initiatives

Deliver clear and concise technical communications to both internal and external stakeholders, influencing, advocating, and driving action as needed