לוח משרות דרושים שירות לקוחות עבודה היברידית

What Youll Do
* Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
* Build and nurture strong, trust-based relationships with enterprise customers.
* Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
* Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
* Collaborate across departments to deliver exceptional customer outcomes.
* Raise and escalate potential risks, ensuring swift resolution and customer retention.
* Continuously identify ways to add value and improve the Customer Experience.
Why Join Us?
* Work with some of the biggest names in tech to address critical Trust & Safety challenges.
* Be part of a supportive, mission-driven team that values integrity and innovation.
* Enjoy opportunities for growth and professional development in a cutting-edge field.
About us:
We are the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the worlds largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, we empower security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, we enable organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.
Hybrid:
Yes

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**

As a Customer Support Engineer, you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what we have to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

We are seeking a skillful Technical Success Manager to join our team!

This is a role dedicated to driving success for our top-tier accounts. You will be the success architect and orchestrator of their entire journey, ensuring they fully maximize the value of the company`s platform and achieve their desired outcomes. You'll combine technical expertise with a relentless focus on organization and process improvement, identifying and bridging any gaps or issues that arise within these complex accounts.

Location- Israel ( hybrid ) - You will work Monday to Friday in this position, with two days in the office and three days from home.

Technical Mastery:
High proficiency: Develop and maintain an understanding of best practices for at-scale implementations of the company`s solutions.
Become the trusted advisor: Proactively understand and anticipate the technical needs and challenges of your assigned accounts. Understand complex technical situations, take ownership of ensuring resolution, and escalate when necessary.
Foster collaboration: Bridge the gap between technical knowledge and customer needs, translating complex technical information into clear and actionable insights for both internal and external stakeholders. Collaborate effectively with engineering, product, support, sales, marketing, and leadership teams to deliver optimal solutions.
Continuous learning: Maintain a commitment to continued growth and understanding of our implementations, staying abreast of the latest updates and best practices.

Customer-Centric Success:
Drive adoption and retention: Design and execute personalized customer success plans with measurable goals, focusing on maximizing feature utilization, securing client renewals, supporting lead generation, and driving expansion revenue.
Proactive problem-solving: Identify and address potential roadblocks before they become critical issues, ensuring proactive solutions to maintain smooth operations and high customer satisfaction.
Champion new processes: Continuously assess and optimize customer workflows, implementing solutions or identifying gaps to improve efficiency and effectiveness across the company.

Operational Excellence:
Master of organization: Implement and refine internal processes to optimize the customer experience and ensure seamless communication and collaboration with your accounts.
Data-driven decision-making: Leverage metrics and KPIs to track progress, identify areas for improvement, and demonstrate the impact of your initiatives.
Communicate effectively: Deliver clear and concise technical communications to both internal and external stakeholders, influencing, advocating, and driving action as needed.

Were looking for a Customer Experience Team Lead who lives and breathes CX- relentlessly proactive, data-obsessed, and wired to drive change.
Youll lead a high-performing combination of in-house and outsourced team to remove friction, elevate quality, and create experiences customers rave about.
What youll do:
Lead, mentor, and inspire a team of in-house Customer Experience Specialists and manage an outsourced Support Center.
Manage team performance, ensuring they meet quality and efficiency.
Own and optimize CX KPIs, including response time, resolution rate, CSAT, and NPS, leveraging data-driven insights to enhance the customer experience.
Be the voice of the customer, working closely with Product, Marketing, and R&D teams to improve our offerings based on real user feedback.
Develop and implement scalable support strategies, ensuring efficiency in customer interactions.
Drive automation and self-service initiatives, reducing ticket volume while improving customer satisfaction.
Manage escalations, providing expert problem-solving and guidance to the team.