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As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager who will ensure that full functionality and offerings are being leveraged, maximizing the value of each customers subscription.
As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with customers, while making sure they are satisfied with the product, maintain high retention, and maximize expansion opportunities.
You will be responsible for leading and doing the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process.
Your day-to-day will include:
Managing portfolio of mid-market customers, in different stages in their journey.
Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups and more.
Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.

Were now looking for a Customer Success Operations professional to drive the operational backbone of our customer journey, ensuring our teams and systems are aligned to deliver exceptional value at scale.
As a Customer Success Operations, you will be the key enabler behind our customer-facing teams. Your mission is to optimize internal processes, improve efficiency across the customer lifecycle, and ensure that full functionality and offerings are being consistently leveraged. Youll focus on building scalable workflows, administering tools, and supporting data-driven decisions to enhance customer satisfaction, retention, and growth.
Youll be responsible for managing onboarding frameworks, owning CS tools and analytics, leading internal training initiatives, and working closely with cross-functional teams to ensure a consistent and impactful customer experience. This is a hands-on, strategic role that blends systems thinking, process design, and a passion for customer success.

we're known for our professional Success team and are hiring an Implementation Specialist to join our Billing Team.
As an Implementation Specialist, you will act as a customer facing end-to-end project manager, serving as the primary connection between internal teams and external stakeholders. You will lead the entire lifecycle of the customer projectfrom discovery and onboarding to successful implementation and training. You will act as the "head of the project" from the customers perspective, ensuring everything is delivered as planned and meeting their expectations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Solution Expert.
As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

We are looking for a Solution Expert Team Lead- Billing
As the Solution Expert Team Lead, you will play a pivotal role in both leading a team and staying hands-on with customers and solutions. You will serve as a senior trusted technical advisor, responsible for managing high-impact customer implementations while guiding and mentoring a team of Solution Experts. This role blends project ownership, technical implementation, team leadership, and customer interaction.
Youll be expected to:
Oversee and manage onboarding projects from kickoff to delivery, ensuring scope, timeline, and quality goals are met.
Lead and support a team of Solution Experts in their day-to-day tasks, providing guidance, coaching, and technical escalation support.
Act as the primary technical contact for complex onboarding projects, including hands-on solution configuration, integrations, and client workshops.
Collaborate with internal teams (Product, Support, Customer Success) to continuously improve delivery methodologies and cross-team processes.
Report on team performance, project timelines, and customer satisfaction metrics to leadership.
This is a great opportunity for someone who thrives in a hybrid rolebalancing leadership and strategy with hands-on delivery and direct customer impact.

We are continuing to grow and looking for a VP of Customer Success for the SMB segment.
Scope:
Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
Driving customer lifetime value by defining the customer journey
Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
Collaborating across teams to identify and pursue customer growth opportunities
Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.