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Welcome, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and Ecommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker The Fraud Analyst or Senior Chargeback Optimization Analyst will be responsible for overseeing and enhancing the company's chargeback management processes. This role is crucial in identifying inefficiencies related to chargebacks, card disputes, and fraud, and in driving data -driven decisions across the organization. The successful candidate will collaborate closely with multiple departments to ensure data accuracy, relevance, and effective utilization in risk-related activities. Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud. Your Arena: 1. Chargeback Management and Analysis Review and Oversight
* Review chargeback analyses performed by junior analysts, providing additional insights and recommendations.
* Oversee chargeback processes for strategic customers, including managing Proof of Concepts (POCs).
* Collaborate with the offsite team of chargeback analysts to ensure consistency, best practices and quality in chargeback handling.
* Compare organizational performance against industry standards to ensure competitiveness.
* Participate in industry forums and networks to stay informed about best practices. Quality Assurance
* Responsible for the QA done on cases. The operational methodology of what to be reviewed by others (e.g. decide what to sample).
* Conduct Quality Assurance on case submissions to ensure accuracy and compliance with industry standards.
* Review reports generated by analysts, ensuring clarity and precision. Optimization of Templates and Evidence
* Suggest and implement optimization processes for chargeback response templates and evidence/automation creation to increase win rates.
* Leverage smaller reports (e.g. CS reports) into broader view and provide insights to improve our solution.
* Develop and update internal policies to maintain compliance with regulatory requirements.
* Provide training to team members on compliance-related topics. 2. Customer Support and Collaboration
* Review and oversee customer success requests for information, leveraging deep domain knowledge to provide accurate and helpful insights.
* Collaborate (and be a point of contact) with Sales, Marketing, Product, and Engineering teams to ensure they get domain related support. 3. Reporting and Documentation
* Establish and enforce documentation standards to ensure consistency and completeness.
* Regularly review and update documentation to reflect current processes and regulations.

We are a leading-edge company that designs multi-specific human antibodies, is seeking a Procurement Manager to own and elevate our end-to-end sourcing function. Youll partner with suppliers, vendors, and cross-functional teams to implement strategic procurement processes that drive cost savings, ensure supply-chain resilience, and support our R&D and Operational goals. Position Overview: Were seeking a strategic, detail-driven procurement leader with a proven track record of building sourcing functions from the ground up. You will design and execute our end-to-end procure-to-pay process, negotiate and manage key supplier relationships across both direct (R&D, manufacturing, operations) and indirect (IT, facilities, services) spend categories, securing all mission-critical goods and services on time and within budget. This hands-on role offers full ownership today-and the mandate to hire and lead a team as we scale. Exceptional negotiation, analytical, and cross-functional communication skills are a must.
Responsibilities: Define, Build & Implement Processes: Architect and deploy scalable procure-to-pay workflows-from requirements gathering through PO issuance, receipt, and invoice reconciliation-across direct and indirect spend. Strategic Sourcing & Cost Savings: Develop category-specific sourcing strategies; negotiate agreements; onboard and qualify alternative vendors to drive redundancy and deliver measurable savings. Technology & Systems Solutions: Evaluate, design, and implement procurement platforms, reporting dashboards, and integrations ( ERP /P2P/ BI ) to automate workflows and enable Real-Time spend visibility. Cross-Functional Requirements Translation: Partner with R&D, IT, Finance and operations to translate project needs into clear, actionable sourcing specifications and SLAs. Supplier Relationship Management: Own supplier selection, performance tracking, risk mitigation, and contract lifecycle management for all critical goods and services. Compliance & Reporting: Ensure adherence to quality/regulatory standards and internal policies; produce KPIs, spend analyses, and executive-level dashboards to drive informed decision-making.