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we are a global leader in cybersecurity, protecting over 100,000 organizationsincluding enterprises, governments, and service providersfrom next-generation threats using our AI-powered, cloud-delivered Infinity platform. We deliver holistic protection across network, cloud, workspace, endpoint, and security operationswith a prevention-first philosophy and one point of control. Our culture centers on customer trust, disciplined execution, data-driven quality, and results.
The Head of Customer Focus Excellence Center at our company Software Technologies will lead initiatives across the organization aimed at embedding a customer-first mindset and practices. This role involves driving cross-functional collaboration to enhance customer-centricity, developing educational programs, optimizing processes, and ensuring customer focus becomes integral across all functions including R&D, Product Management, Sales, Support, Services, and back-office operations.
Key Responsibilities
Develop and execute a comprehensive customer-centric strategy to embed customer focus deeply within all organizational functions.
Lead and facilitate cross-functional initiatives designed to improve customer experience across all touchpoints, from initial engagement through ongoing support and back-office interactions.
Create and implement educational programs and training designed to cultivate a strong customer-first culture throughout the company.
Collaborate with senior leadership across R&D, Product, Sales, Support, Services, and Operations to align strategies, processes, and systems to customer needs.
Champion continuous improvement initiatives aimed at optimizing customer-facing and internal processes to drive higher satisfaction and efficiency.
Develop and maintain robust analytics, metrics, and feedback loops to measure customer focus effectiveness and identify areas for improvement.
Represent customer interests internally by advocating for customer-centric enhancements, influencing product roadmaps, service designs, and operational processes.

Were looking for a Process Improvement Engineer to bring fresh thinking and strategic focus to our Supply Chain Operation team. In this key role, you'll lead efforts to uncover inefficiencies, streamline operations, and deliver meaningful improvements across the business. This opportunity will have a direct impact on how fast we can grow and scale our operations to meet customer demand. You will wear multiple hats and be required to learn and master multiple areas of the business to deliver measurable improvements in key metrics and business outcomes.
Responsibilities:
Create and maintain process documentation, including flowcharts, standard operating procedures, and training materials
Analyze existing business processes and identify areas for improvement and optimization
Lead idea generation for innovative design/process solutions to existing operational problems
Develop and implement process improvement strategies that align with organizational goals
Conduct regular process audits and performance measurements to ensure continuous improvement
Champion continuous improvement initiatives across all Operations functions (Manufacturing, Quality, Service Logistics, Quote to Cash, Planning, Supply Base, etc.) ensuring cross-functional engagement and end to end process alignment
Up to 15% regional and WW travel depending on location and business needs.

a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection and border surveillance. We are seeking an experienced Junior Industrial Engineer to join our dynamic Project Management team in the production department. This is a fantastic opportunity to start your career in a fast-paced environment where youll contribute to optimizing processes and managing projects that drive operational excellence. Responsibilities:
* Assist in planning, executing, and monitoring production-related projects.
* Analyze workflows and identify areas for improvement to enhance efficiency and productivity.
* Support cross-functional teams in implementing process improvements and solutions.
* Prepare reports, presentations, and project documentation.
* Use data -driven insights to support decision-making and problem-solving.