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We are seeking a seasoned and strategic Global Director of Renewals to lead our team of Account Managers.
This role is instrumental in driving subscription renewals and uncovering upsell opportunities that contribute to the long-term success and growth of our customer base.
As a key member of our revenue leadership team, you will take full ownership of the global renewal lifecycle, ensuring our customers not only stay but expand their partnerships with us.
This position requires a results-driven leader who excels at building customer trust, collaborating cross-functionally, and fostering a culture of excellence and accountability.
Location: Giv'atayim (Hybrid - 2x a week in the office)
Responsibilities:
Manage the Account Managers team
Ownership of the subscription renewal process with existing customers.
Meet and exceed renewal ratio targets.
Identify upsell opportunities and maximize the customers' lifetime value.
Developing strong relationships with customers, connecting with key business executives and stakeholders.
Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
Responding to customers requests for information about proposals and quotes.
Develop business and technical proficiency with all solutions.
Monitor customer satisfaction across service lines.

We are seeking a strategic and customer-obsessed Head of Fulfillment to own and elevate the end-to-end customer delivery experience in our digital services marketplace. This leader will be responsible for shaping how users receive, experience, and perceive the value of our servicesfrom the moment they submit a request to the final delivery and beyond.
What am I going to do?:
* Own and optimize the full fulfillment journeyfrom service request, to digital packaging, delivery, and post-delivery touchpoints.
* Design and implement a consistent, delightful, and premium customer experience that is deeply Embedded in our product and service flows.
* Collaborate with Product, UX / UI, Customer Support, Marketing, and Talent Operations teams to ensure cohesive experience design.
* Define best practices and standards for how digital services are framed, presented, and delivered.
* Build mechanisms for quality control, service packaging, and user satisfaction measurement.
* Lead cross-functional initiatives to scale fulfillment operations without compromising experience.
* Leverage data to continuously improve customer satisfaction, reduce friction, and drive repeat usage.
* Serve as the voice of the customer across the organization for fulfillment-related topics.
Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Bulls Media is seeking a talented Account Manager to join our team. The ideal candidate will be responsible for managing client accounts, fostering strong relationships, and ensuring that our clients receive top-notch service. This role requires a strategic thinker who can effectively communicate with clients and internal teams, ensuring that projects are completed on time and within budget. With a focus on achieving client satisfaction and driving business growth. This position will play a key role in the success of our media campaigns. Responsibilities:
* Exploring new opportunities and hunting for new partners in different regions.
* Manage a portfolio of client accounts, acting as the primary point of contact for all inquiries and communications.
* Develop and nurture long-lasting relationships with clients to enhance client satisfaction and retention.
* Collaborate with internal teams to ensure timely delivery of all projects and services.
* Analyze account performance and provide clients with actionable insights and recommendations for improvement.
* Prepare and present reports and presentations to clients and internal teams showcasing campaign performance and future strategies.
* Identify potential upsell opportunities and contribute to the growth of the client accounts.
* Resolve any issues or concerns raised by clients in a timely and professional manner.

we are looking for a detail-driven and client-centric Campaign Manager to join our Israel team. In this role, youll act as a critical link between our clients and internal teams, ensuring the seamless setup, execution, optimisation, and performance of advertising campaigns across both self-serve and managed service models.
Youll be at the heart of our campaign management, proactively guiding clients through the post-sale journey, enhancing campaign success, and driving incremental revenue opportunities while collaborating closely with cross-functional teams - the account managers and sales.
The ideal Campaign management (Customer Experience) will be someone who is a true team player and willing to jump to help the IL business team on their day-to-day tasks, projects, and any ad hoc requests that may come up. Additionally, this person should be passionate about Digital Advertising, willing to enter the exciting and growing world of the Ad-Tech industry, committed to taking this opportunity seriously and delivering quality performance.