לוח משרות דרושים Customer Success Manager משרה מלאה

We are looking for an experienced, energetic, and positive Customer Success Manager to own and manage a significant book of clients. You will have great interpersonal skills as well as a strong bias towards excellent client service and business acumen. You will be analytical and have great organizational and multitasking skills and can provide great service to a large number of accounts. You will have experience in customer success, account management, or customer service in a SaaS-based business. Youre a positive individual, self-motivated with a can-do attitude.

Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
Manage a portfolio of accounts with a focus on renewals and upsells conversations.
Work closely with our customers with the drive to help them change their workplace and achieve their business goals.
Become a trusted advisor and ambassador of change in our customers workplace.
Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams.
Protect existing revenue streams, identify opportunities and risks.
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

We are a leading hybrid cloud security company thats changing the way organizations approach cyber risk. We transform exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With us, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort. We are currently hiring for a Sr. Customer Success Programs Manager to join our customer success organization. This role is responsible for supporting them by managing and optimizing processes, data, and tools. The Customer Success Operations Specialist will focus on improving customer engagement, business performance, salesforce processes, and overall team effectiveness through training, development, and process improvement. Customer Engagement Value
* Manage and track customer information and engagement activities.
* Executive Business Reviews (EBRs), feature requests, product usage, health scores, success stories, and executive sponsorship.
* Ensure proper dashboards are in place, follow-up actions are completed and quality is high. Business Performance
* Support CS department by managing churn forecasts, risk management, upsell and cross-sell opportunities funnel. Forecast and help managing capacity as well as regional and functional CSM segmentations.
* Analyze data and provide insights and high quality reports to management. Customers information
* Follow up on salesforce processes from sales handovers to onboarding and customer management. Ensure data quality and accuracy, including 360-degree views, internal QBRs and CSMs dashboards across different Tiers. Process Improvement:
* Identify areas for process improvements within the Customer Success team and help develop best practices for customer engagement, onboarding, and on-going processes. Training and Development:
* Manage Customer Success Manager (CSM) skills and knowledge. Organize on-going training sessions, and manage external training initiatives related to personal developments and knowledge gaps. Suggest areas of personal improvements for CSMs and Onboarding Managers

Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker This isn’t your typical CSM role — and we’re not looking for a typical CSM. We’re searching for a strategic and creative Scale Customer Success Manager to own and build our entire SMB Success motion from the ground up . You will be the architect of how we engage, retain, and grow our thousands of SMB clients — through smart automation, one-to-many education, and a deep understanding of customer behavior. This role is foundational : your work will set the tone, structure, and impact of how Chargeflow delivers value at scale. You’ll define the playbooks, design the programs, and be a central voice in shaping how our customers succeed — and how our company scales. What You’ll Own and Drive: Build the SMB Success Engine: Own the post-sale journey for Chargeflow’s SMB segment — from onboarding to expansion — using automation, lifecycle strategy, and high-leverage communication. Design Scalable Engagement: Develop and execute one-to-many initiatives like email sequences, product tutorials, webinars, and self-serve training — driving deep adoption and long-term retention. Conduct multiple daily meetings with SMB clients and manage one-to-many customer success initiatives, including email sequences, webinars, video training, and automated outreach to maximize impact across our client base. Educate, Empower, Enable: Make every customer feel like a power user. Turn complex features into simple workflows through smart guidance, intuitive resources, and proactive outreach. Act on Data: Use customer data and behavioral insights to identify risks, opportunities, and churn signals — and proactively intervene at scale. Be the Voice of the Customer: Champion customer feedback (VOC) across the company, informing product direction, roadmap priorities, and feature design. Cross-Functional Partner: Collaborate with Product, Marketing, Sales, and Support to continuously optimize the end-to-end customer experience and amplify customer value. Drive Impact at Scale: Every initiative you build has the potential to reach thousands of customers. You’ll play a critical role in making Chargeflow the gold standard in SMB success.

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.
We’re looking for a Customer Experience Specialist with a rare blend of technical savvy, creativity, and exceptional communication skills to join our team. You’ll be the frontline of our customer experience—engaging with content creators around the world and helping them get the most out of our platform. This isn’t your average support job. You'll work across departments, master our product inside and out, and use your own creative instincts to solve problems, advise customers, and impact the product directly. If you're the type who loves learning new tools, writing clearly, and helping creators thrive—you’ll love it here.
Wake Up For This:
* Help content creators from all over the world through email and online chat
* Become a master of Artlist and Motion Array , including music and film licensing, web troubleshooting, and more
* Use your own creativity to offer clear, practical solutions
* Collaborate with Product, A&R, Music, Creative, Footage , and other teams across the company
What You'll Do: Engage with customers via chat, email, and screen share to resolve issues and guide their success Connect customer goals and challenges to platform features and workflows Collaborate cross-functionally with Product, QA, and Engineering teams to escalate bugs and verify fixes Create internal and external documentation for our knowledge base Advise users on features, updates, and best practices Investigate complex issues with creativity and persistence
* Be a voice of the customer , providing feedback to help shape the best possible version of our product You Bring These Traits: Ownership: You take responsibility and follow through with pride Curiosity: You're passionate about learning and researching solutions Solution-Oriented: You love finding answers and overcoming challenges Adaptability: You’re comfortable navigating new tools and unfamiliar issues Confidence: You question, suggest, and contribute thoughtfully Resilience: You handle setbacks constructively and keep growing Initiative: You’re proactive and resourceful, even in tricky situations Empathy & Communication: You connect well with people and explain clearly, kindly, and patiently
Why Join Us?
* Be part of a fast-growing company at the intersection of creativity and tech
* Work with a mission-driven team that values clarity, autonomy, and innovation
* Have a real impact on the product and user experience
* Collaborate with a wide range of creative departments
* Enjoy a flexible work environment and strong global support team

Were seeking a charismatic and highly motivated Partnership & Customer Success Manager to join our expanding team. This is a multi-faceted role that combines business development, account management, and talent partnerships. You will be responsible for identifying new business opportunities, maintaining and growing relationships with existing clients, and scouting new brand ambassadors/presenters who align with our clients' vision and



** This role is based on Israeli working hours, which requires flexibility to stay on top of communications after hours.
Responsibilities
Partnership Development & BizDev
Identify and pursue new business opportunities with DTC brands.

Initiate and lead outreach efforts, build pipelines, and drive strategic partnerships.

Collaborate with internal stakeholders (PPC, Creative, Product, etc.) to develop compelling proposals.

Customer Success & Account Management
Serve as the main point of contact for selected clientsensuring satisfaction, growth, and performance.

Build long-term relationships based on trust, value, and mutual success.

Work closely with internal teams to align campaign performance with client goals.

Presenter & Talent Partnerships
Scout new talent, brand ambassadors, and presenters for our portfolio of brands.

Manage the end-to-end relationship with presentersfrom outreach and onboarding to ongoing collaboration.

Ensure alignment between brand values and talent communication.

Are you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 3,000 employees, offices in 36 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. What you will be doing:
* Build and maintain long-lasting solid client relationships.
* Train and maintain key customers
* Serve as the primary client contact for 2st level support issues requiring escalation.
* Multi-interface work, coordinating logs with contractors/customers/warehouses.

Country:
Israel

City:
Herzliya

We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! A Customer & Account Specialists job is to promote our company's products. Communicate with professional HCPs in the centersouth area (physicians, nurses, pharmacists). The CAS will increase product awareness, answer queries, provide updated and reliable information, and introduce new products. This all will be based and aligned with the Product Strategy, determined by the BU
Responsibilities:

* Promoting the company's products in the field, based on the BU strategy and work plan.
* Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the team leader (TL).
* Digital transformation- Engage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with TL instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of Ipad in F2F meetings and CLMs.
* Territory and customers management: MCCP update, Call plan adherence (CPA) and identifying customer needs, using digital tools in Veeva.
* Territory and customers "mapping"- KOLs and influencers, periodically, territory sales analysis based on sales reports, and as a result, work planning, aligned with TL and strategy.
* Teamwork- share practice, constant reflection, and feedback on field work with team members and TL.
* Organizing appointments and meetings with specific HCPs.
* Support HCP's decision to optimize patient outcomes in an ethical way.
* Giving lectures to physicians and medical personnel (according to the MC terms).
* Raise awareness of the unit's products and scientific updates (EBM).
* Meeting both the business and scientific needs of healthcare professionals.
* Development of new initiatives, both personal in the territory and at the team level.
*  Creating collaborations and establishing professional relationships with HCPs and HFs.
* Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
* Open communication with customers and the companys functions regarding the team's products.
* Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics, and focus efforts on customer opportunities.
* Working according to the company's practices, compliance codes, rules, and regulatory guidelines.
* Report any safety information received during work to the Pharmacovigilance Department.
*  Attending conferences in Israel and overseas.

We are actively seeking a Technical Customer Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their business objectives. This position demands a blend of technical expertise and customer-facing skills to guide customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for expansion.

Responsibilities:
Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to us.
Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals.
Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.

the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation.

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and to the next level.

As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.

Working Days - Monday to Friday
What You'll Own
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation.

Scale CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.

Working Days - Monday to Friday
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them

As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager who will ensure that full functionality and offerings are being leveraged, maximizing the value of each customers subscription.
As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with customers, while making sure they are satisfied with the product, maintain high retention, and maximize expansion opportunities.
You will be responsible for leading and doing the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process.
Your day-to-day will include:
Managing portfolio of mid-market customers, in different stages in their journey.
Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups and more.
Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.

Were now looking for a Customer Success Operations professional to drive the operational backbone of our customer journey, ensuring our teams and systems are aligned to deliver exceptional value at scale.
As a Customer Success Operations, you will be the key enabler behind our customer-facing teams. Your mission is to optimize internal processes, improve efficiency across the customer lifecycle, and ensure that full functionality and offerings are being consistently leveraged. Youll focus on building scalable workflows, administering tools, and supporting data-driven decisions to enhance customer satisfaction, retention, and growth.
Youll be responsible for managing onboarding frameworks, owning CS tools and analytics, leading internal training initiatives, and working closely with cross-functional teams to ensure a consistent and impactful customer experience. This is a hands-on, strategic role that blends systems thinking, process design, and a passion for customer success.

As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Solution Expert.
As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

We are looking for a Solution Expert Team Lead- Billing
As the Solution Expert Team Lead, you will play a pivotal role in both leading a team and staying hands-on with customers and solutions. You will serve as a senior trusted technical advisor, responsible for managing high-impact customer implementations while guiding and mentoring a team of Solution Experts. This role blends project ownership, technical implementation, team leadership, and customer interaction.
Youll be expected to:
Oversee and manage onboarding projects from kickoff to delivery, ensuring scope, timeline, and quality goals are met.
Lead and support a team of Solution Experts in their day-to-day tasks, providing guidance, coaching, and technical escalation support.
Act as the primary technical contact for complex onboarding projects, including hands-on solution configuration, integrations, and client workshops.
Collaborate with internal teams (Product, Support, Customer Success) to continuously improve delivery methodologies and cross-team processes.
Report on team performance, project timelines, and customer satisfaction metrics to leadership.
This is a great opportunity for someone who thrives in a hybrid rolebalancing leadership and strategy with hands-on delivery and direct customer impact.

We are continuing to grow and looking for a VP of Customer Success for the SMB segment.
Scope:
Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
Driving customer lifetime value by defining the customer journey
Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
Collaborating across teams to identify and pursue customer growth opportunities
Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.