לוח משרות דרושים Help Desk - מחשבים ורשתות

We are seeking a Global IT Manager to lead and evolve Fiverrs worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment. As the Global IT Manager, you will act as Fiverrs primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives. You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.
What am I going to do?:


* Lead, mentor, and grow Fiverrs global IT team, including regional IT leads, Support Engineers, and specialists.
* Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
* Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
* Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
* Define and optimize global IT processes, documentation, and KPIs.
* Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
* Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
* Serve as the escalation point for complex technical and operational issues.
* Champion automation, simplification, and system integrations to enhance efficiency (AI driven)
* Manage IT budgets, vendor relationships, and procurement processes.
Equal opportunities:

As an IT Specialist, youll gain valuable hands-on experience with cutting-edge cloud technologies, working in a dynamic, fast-paced environment. Youll support global internal users on both Windows and macOS platforms, helping to resolve technical issues efficiently and effectively. Strong communication and organizational skills are key to your success in this role



Key Responsibilities

Provide both remote and on-site technical support
Handle global onboarding and offboarding processes for end users, including in-person support at the Israel office
Manage and support Mac and Windows systems, network devices, and IT hardware
Administer and secure enterprise applications and services
Troubleshoot incidents and coordinate resolutions with vendors and partners
Develop and maintain internal IT documentation, including procedures and training materials
Ensure compliance with internal controls and security policies

we are a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, our company uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, our company uses runtime data proactively for risk prioritization and posture insights, delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, our company uses runtime data proactively for risk prioritization and posture insights, ensures end-to-end, cost-effective cloud infrastructure protection. At our company uses runtime data proactively for risk prioritization and posture insights,, youll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
our company uses runtime data proactively for risk prioritization and posture insights, Security is seeking a motivated and customer-focused IT Help Desk Specialist to support our rapidly growing team in Tel Aviv. As the first point of contact for IT-related issues, you will play a critical role in ensuring smooth day-to-day technical operations across the organization. This role requires strong technical troubleshooting skills, a service-oriented attitude, and the ability to support a global team.
Responsibilities:
Serve as the primary point of contact for employees seeking IT support through the ticketing system, email, or in-person assistance.
Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
Set up and configure new user accounts, laptops, peripherals, and mobile devices.
Manage user onboarding and off-boarding, including hardware and account provisioning.
Document support activities and maintain internal IT documentation.
Track and manage IT inventory, software licenses, and asset lifecycle.
Support office IT infrastructure, including video conferencing systems, printers, and networking equipment.

Were looking for a motivated and service-oriented Help Desk Technician Tier 1 to join our IT & Security team. In this role, youll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the companys systems and tools.
This is an entry level Position with an opportunity to grow within.
Reporting to: IT Manager
Responsibilities
Tier 1 technical support on-site and remotely for all employees, including basic troubleshooting and assistance during company events and meetings.
Handle incoming tickets in the Helpdesk system and provide timely, professional support.
Offer end-user technical assistance for computers, peripherals, and organizational software.
Manage user accounts and permissions in Active Directory and Microsoft 365.
Install and configure operating systems and company applications.
Handling end-to-end onboarding and offboarding processes, including workstation setup, user access, and equipment management.
Document issues, solutions, and follow-up actions according to team procedures.