לוח משרות דרושים Help Desk - מחשבים ורשתות

For many of us theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here, we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Our technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Engineering Team Were a team of smart, curious engineers building scalable, reliable systems that power content creation for millions. We work with modern web technologies, tackle real-world challenges in distributed systems, and keep things practicalno overengineering, just solid solutions. If you love solving tough problems, moving fast, and building tech that creators actually use, youll fit right in.
On your day to day In this role, you will provide first-line IT support for software, hardware, and network issues, assist new employees with setup, equipment, and account access, and troubleshoot and repair laptops, peripherals, and common connectivity problems. You will also learn to configure and support tools such as Google Workspace, Identity Provider (IdP), and Mobile Device Management (MDM), while supporting onboarding and offboarding processes. Additionally, you will collaborate with the security team on IT security best practices and gain exposure to automation tools and scripting to help improve workflows.

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.
In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.
Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations.

We’re a fast-growing international media company , and we’re on the hunt for a proactive, tech-savvy IT Support Specialist to join our global IT team in Kiryat Ono If you're passionate about IT, love solving technical challenges, and want to work in a dynamic, international environment – this one’s for you. What You'll Be Doing: Own IT operations – Oversee hardware, software, and network infrastructure across multiple locations. Be the go-to tech expert – Troubleshoot, install, and upgrade IT systems to keep things running smoothly. Google Workspace (G Suite) Pro – Support, configure, and optimize Gmail, Calendar, Docs, and more. Manage user access & security – Keep our systems secure and user-friendly. Lead IT onboarding & offboarding – Ensure smooth transitions for new and departing employees. Drive automation & integration – Optimize workflows with Monday.com, Freshdesk, Slack, Integromat, Zapier , and more. Virtual servers & cloud – Manage and maintain Linux & Windows servers for maximum efficiency. Lead a small remote IT team – Assign tasks, set priorities, and mentor team members. Monitor IT costs & budgets – Keep IT spending in check while ensuring top performance.

we are looking for a tech-savvy IT Helpdesk Specialist to join our global IT team, based in our Tel Aviv office. In this role, youll support both local employees and global users, providing hands-on and remote assistance with hardware, software, company events, and day-to-day IT needs.
Your responsibilities will include configuration, troubleshooting, system monitoring, maintaining IT asset inventory, supporting onboarding and offboarding processes, and ensuring the smooth operation of collaboration tools and video conferencing systems.
Youll work with the latest technologies for device management, identity access, and automation, helping to maintain a secure, efficient, and high-performing IT environment.
This role offers strong opportunities for professional growth, with exposure to modern IT infrastructure, global operations, and the potential to grow into more senior technical or operational roles.

Join Our Team as IT Help desk team leader The IT Help desk team leader reports to the IT director and is responsible for providing quality Technical Support to internal customers through all available channels. Main responsibilities:
* Delivery and maintenance of quick and effective solutions for various IT technical issues.
* Users management at all systems permissions, group policy management, etc.
* Operations and support of Windows platforms and systems (including Office 365)
* Operations and support of security systems
* Operations and support of Cisco telephony systems
* Installation of endpoint equipment, printers, and more
* Operations and support of CDR systems (Content Disarm and Reconstruction)
* Installation of new Software
* Prioritize technical HD tasks

we are looking for an IT Support Specialist to join our ServiceDesk team. You will be responsible for receiving requests for assistance or problem reports from users, performing an initial analysis, and invoking the proper support mechanism and solution.
Managing and documenting support activities, tasks, and existing solutions in the support system
Onboarding and offboarding employees, ensuring smooth transitions and access to necessary IT resources
Managing and supporting internal organizational systems
Installing new laptops and desktops
authentication and access systems, shared folders, and supporting various internal systems
Assisting with technical troubleshooting of network and hardware issues
Strong ability to document, develop, and implement IT policies and procedures
Collaborate with internal IT teams to resolve complex issues
***The employment will be via a third party company***.