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we are expanding exponentially. This role owns the design, implementation, and governance of the companys core operating processes: identifying inefficiencies, closing ownership gaps, and building the playbooks, benchmarks, and metrics that keep the business running. The role also owns customer quality and account expansion tracking, and reports directly to the CEO on operational and strategic performance.
Key Responsibilities
Process diagnosis: Identify operational inefficiencies, bottlenecks, duplicated effort, and unclear ownership before they escalate.
Process design: Build and maintain the playbooks and SOPs the company uses, and retire those that are obsolete.
Operational strategy & benchmarking: Research industry and competitor practices, and translate findings into strategy recommendations for the CEO.
Customer quality & expansion: Own the metrics for customer satisfaction and service quality, and the process for converting healthy accounts into upsell and expansion revenue.
Change management & audits: Run operational audits, drive fixes to closure, and lead adoption of new processes with function leads.
Metrics & reporting: Track the operational, customer, and growth metrics that matter, and report on business health directly to the CEO.
Process Scope
Process ownership spans the operating model end to end: customer lifecycle and expansion, cross-org handoffs (e.g., Product-Sales, Sales-Marketing), people lifecycle (onboarding, reviews, leveling), OKR cadence, communication and knowledge management, feedback and continuous improvement, vendor and compliance operations, and domain ownership mapping.

were looking for a VP Operations to join our Tel Aviv office and lead our business operations across multiple domains.

This role requires a hands-on leader who can manage and scale our internal operations while building structure, processes, and vendor relationships in a dynamic, global company.

What youll do:

Procurement & Vendor Management: Own end-to-end procurement processes, including vendor sourcing, commercial negotiations, contract management, purchasing workflows, renewals, and vendor onboarding. Drive cost optimization initiatives while ensuring operational efficiency, compliance, and scalability across global vendors and service providers.
Travel, Global Events & Offsites: Oversee global travel operations, including travel policies, corporate travel platforms, approvals, travel vendors, and employee travel experience. Lead planning and execution of company off-sites, global events, and operational logistics while ensuring cost efficiency and smooth execution.
Facilities & Global Office Operations: Oversee global office infrastructure and operational projects, including lease agreements, office expansions, relocations, workplace setup, vendor coordination, and office transitions across global locations. Partner closely with local office admins and stakeholders to ensure operational continuity and scalable workplace operations.
IT & Business Systems Operations: Oversee internal IT operations and corporate technology services, including employee onboarding and offboarding processes, hardware lifecycle management, SaaS tools administration, IT vendors, access management, security and compliance coordination, and management of internal and external IT support providers.
Cross-Functional Operations: Partner closely with Finance, HR, Legal, IT, and business teams to lead company-wide operational initiatives, improve workflows, drive automation opportunities, maintain confidentiality, and ensure scalable and efficient global operations.