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The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.

Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.

Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.

Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.

Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.

We are looking for a senior researcher to focus on vulnerability research and exploitation in embedded environments.
In this role, you will research proprietary technologies and analyze complex IoT and embedded devices.
You will be responsible for taking your research from initial discovery to a full end-to-end solution in production.

As a Senior Product Security Architect, you will join a highly technical, fast-moving Product Security team to advance and secure platform and its modern AI-driven capabilities. Operating in an environment with deep R&D collaboration and a hybrid schedule, you will own the development lifecycle's security strategy, ensuring modern cloud and distributed systems are engineered safely by design. This role directly supports core development teams across Israel and Portugal, ensuring robust posture alignment from initial planning through deployment.

Responsibilities
Collaborate with R&D teams to identify, prioritize, and drive security requirements and mitigation strategies throughout the development lifecycle.
Conduct architecture, design, and threat modeling security reviews for web, cloud (AWS), and distributed systems.
Produce explicit, actionable security architecture documents, design specifications, and technical guidelines for engineering.
Lead incident response efforts during active product cyber security events, driving cross-functional remediation across engineering teams.

We are looking for talented, fast learners to work on vulnerability research and exploitation in embedded and IoT environments. This role is ideal for researchers with strong low-level backgrounds who want to deepen their expertise in IoT and embedded systems security while working on real-world, complex technologies
You will analyze proprietary software and hardware, apply a deep understanding of low-level systems, and take your research from initial discovery to a full end-to-end solution in production.

We are looking for a skilled and motivated Tier 2 IT Support Specialist to join our growing cloud operations team. This is not your typical end-user helpdesk role — you will be working directly with IT professionals and administrators , handling escalated technical cases, and supporting complex Microsoft 365 and cloud infrastructure environments. Key Responsibilities
* Provide Tier 2 technical support for Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
* Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams.
* Assist with configuration, monitoring, and administration of 365 services.
* Support user identity and access management (Azure AD, permissions, and security policies).
* Document technical procedures, incidents, and known issues for knowledge sharing.
* Collaborate with the infrastructure and migration teams on ongoing projects.
* Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems.

Were looking for a Data Engineer to join our company. This is a hands-on, cross-functional role focused on owning and improving our data quality, pipeline reliability, and modeling infrastructure. Youll be responsible for managing and optimizing our DBT models, ETL processes, and data connectors - and will work closely with product, operations, and engineering teams to ensure data is accurate, consistent, and accessible.

You should be someone who thrives on autonomy, takes pride in clean and scalable solutions, and enjoys helping others get the data they need.

In this role you will
Architect our entire DBT project and data warehouse structure completely from scratch-a rare, high-impact opportunity
Lead data modeling efforts: Translating business needs into scalable, reliable data models
Build and monitor data pipelines and connectors from various internal and external systems
Ensure high standards of data quality, consistency, and documentation
Collaborate with engineering, product, and operations teams to understand needs and build data solutions
Proactively detect data issues and work to resolve them
Help define and improve internal data best practices and standards
Support data governance efforts and advocate for trustworthy, well-modeled data
You will be one of the pioneers of a new team - passion & energy is required

Were seeking a Product Designer who excels in complex problem-solving and leads cross-functional collaboration to turn challenging user needs into elegant, impactful, and beautiful solutions. This role combines strategic thinking with hands-on execution to drive innovation and elevate our core products.

In this role you will
Design end-to-end product experiences for our core products-from research and ideation to execution and refinement.
Partner with product managers, engineers, and researchers to solve user needs.
Use user research, usability testing, and data analysis to guide design decisions.
Create wireframes, prototypes, and high-fidelity UI designs that meet user needs and brand goals.
Champion design excellence and usability for intuitive, accessible products.
Help build and evolve our design system for consistency across touch points.
Provide mentorship to junior designers while nurturing a collaborative, growth-focused culture.

Product Marketing is the connective layer between Product, Sales, and Customer Success-we own how Empathy goes to market. As we scale across enterprise partnerships, new markets, and product areas, were looking for a Product Marketing Manager to take our go-to-market work from brief to finished asset, with speed and quality.

This is a hands-on, build role. Youll write the decks, develop the messaging, and produce the materials our field teams rely on to win deals and support partners, working in close partnership with Sales.

In this role you will
Build sales and partner-facing collateral: Develop the decks, one-pagers, messaging frameworks, and launch materials Sales and Customer Success reach for-assets designed to get used in the field, not just delivered.
Translate product into buyer language: Turn complex product capabilities into clear, customer-centric narratives that resonate across Empathys B2B audiences-insurers, financial institutions, and employers.
Drive product and feature launches: Own launch materials end-to-end, coordinating across Product, Design, and the broader marketing team to ship on time and on message.
Enable the field: Equip Sales and CS with positioning, talk tracks, and training materials that support revenue targets-and refine them based on how they land in real deals.
Partner cross-functionally: Work naturally with Sales, CS, Product, and Design as collaborative partners-low friction, high follow-through.
Stay close to the market: Gather feedback from the field, partners, and competitive signals to sharpen positioning and flag early whats working and what isnt.

We are looking for a hands on, proactive, and impact driven Senior Business Analyst to join our data team. In this role, youll shape how the company measures success and help embed a strong data driven culture across every domain, from business operations to product, finance, and beyond.

This is an opportunity for someone who thrives in dynamic, fast changing environments, loves building from scratch, and is just as comfortable running deep analyses and leading cross functional measurement discussions as they are partnering with data engineering to design scalable data models that empower the entire organization.

In this role you will
Collaborate with cross functional teams to understand business objectives and develop data driven solutions
Lead measurement and metric discussions with diverse stakeholders, translating needs into clear, consistent, and actionable definitions
Conduct deep dive analyses to uncover insights and deliver impactful recommendations
Partner with data engineering to design scalable data models and improve data accessibility
Build clear, intuitive dashboards and reports to track performance and enable self serve analytics
Proactively monitor business metrics and provide timely insights to optimize operations and identify opportunities
Promote a data driven culture by empowering teams to use data confidently in decision making
Mentor teammates and contribute to the growth and maturity of the data function

Are you a versatile MIS Developer experienced in NetSuite ERP development, system integrations, and automation?
Join our Corporate Applications team at HiBob, where youll help scale our core financial systems by building customized NetSuite solutions, integrating cutting-edge iPaaS workflows, and driving process automation across the organization.
Job responsibilities
Designing, developing, and maintaining NetSuite customizations - including SuiteScripts (2.x), SuiteFlows, and advanced PDF templates.
Building integrations between NetSuite and other business systems using Workato, ensuring reliable data flow and automation.
Implementing end-to-end automation across Finance, Procurement, Legal and other teams by leveraging APIs, iPaaS recipes, and custom scripts.
Analyzing and optimizing business processes to identify opportunities for system-driven improvements and efficiency gains.
Developing and deploying AI-based automations and tools to improve process efficiency, anomaly detection, and predictive insights across financial and operational workflows
Contributing to system governance by maintaining data integrity, security, and audit readiness across integrations.

Design, build and maintain our full product suite, including backend services, mobile applications, and web products.
Work with engineers, product managers, and designers to craft world-class experiences and participate in all aspects of the project lifecycle.
Take part in the early stages of the product and help set the groundwork for the future of the engineering team and the company.

We are looking for a CS AI Business Partner to help Customer Success turn AI strategy into practical business impact.
As CS scales, operational complexity around support, escalations, incidents, customer communication, knowledge management, services, and proactive customer management continues to grow. AI creates a major opportunity to improve efficiency, customer experience, visibility, and proactive service - but capturing that value requires dedicated ownership close to the business.
The CS AI Business Partner will consume the company-wide AI strategy, standards, and operating model led by AI Mind, and tailor them to the specific needs of the CS department across People, Processes, Technology, and Performance.
This is a hands-on business partner role. The person will partner with CS leadership, CS Ops, CX Delivery, Support, Services, CXE, AI Mind, and AI RevOps to identify high-impact opportunities, build and operationalize AI-powered workflows, agents,

We are looking for a detail-oriented and analytical FP&A Analyst - Reporting & Forecasting to join our Corporate FP&A team.
In this role, you will support company-wide planning, forecasting, reporting, and budget consolidation processes. You will be responsible for maintaining financial models, consolidating data from multiple sources, supporting forecast cycles, and helping ensure the accuracy and consistency of financial information across the organization.

You will report to the VP of Finance, FP&A and work closely with a Senior FP&A Manager and peers across the CFO organization, including Business Analysis, Billing, Collections, FinOps, Procurement and Accounting. You will also partner with Sales Operations, and business stakeholders across the company.

What Youll Do
Own and maintain forecasting models for cash flow, operating expenses, working capital, and company-wide planning
Build and maintain cash inflow and cash outflow forecasts, including collections, operating expenses, and vendor payments
Collect, reconcile, and consolidate Cash inflow related data from multiple systems and stakeholders into a single source of truth for planning and forecasting purposes.
Support monthly, quarterly, annual, and long-range forecasting cycles
Consolidate actuals, budgets, and forecast assumptions into scalable financial models
Monitor key working capital metrics, including collection trends and DSO performance
Consolidate operating expense and headcount plans into company-wide forecasts
Partner with the Departmental Ops team , Procurement and Corporate FP&A during the Annual Operating Plan (AOP) process, to ensure budget submissions are complete, accurate, and aligned with planning assumptions.
Maintain Budget vs. Actual (BvA) and Forecast vs. Actual (FvA) reporting and support variance analysis
Maintain and improve forecasting processes, planning models, and reporting capabilities
Own the administration of Planful (CPM) Actual reporting and forecasting models.
Partner with Accounting, FinOps, Sales Operations, Procurement, and business stakeholders to ensure planning assumptions remain accurate and up to date

A senior individual-contributor role reporting to the VP of MIS (CFO Office).




Key Responsibilities
The role spans two connected layers, and youll move fluidly between them:

The platform. Build and maintain the shared integration and automation infrastructure layer that connects our internal systems and exposes them to AI safely - reusable connectors, reliability, security, and observability.

The solutions. Build internal tools, automations, and AI agents on top of it - integrations across enterprise SaaS (Salesforce, NetSuite, Slack, Okta), and LLM-powered workflows for things like triage, provisioning, document processing, and reporting.

The right tool for the job. Low-code/iPaaS, custom code, or a hybrid - whatever delivers value fastest and stays maintainable, with responsible-AI practices throughout.

How Youll Work
Deliver MVP-first and iterate on real usage; favor pragmatic, simplicity-first solutions over over-engineering

Own what you build end to end - design through production support - with documentation others can maintain

Communicate trade-offs clearly, and quantify the value you deliver

Scope
In scope: the internal AI-integration and automation platform and everything built on it; business infrastructure for teams across Finance, HR, GTM, Security, and IT; integration reliability and observability.

Out of scope: physical IT operations (device provisioning, inventory, AV) and endpoint/office IT support.

We are seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS-based human resource platform.
The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings. Strong communication and project management skills are essential for this role.
What will you do?
You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines
Be the main point of contact for our clients from point of sale through to deployment
Gather system requirements and business objectives from customers
Assess how best to configure the platform and provide guidance on best practices and successful deployment
Identify and analyze project risks & dependencies on an ongoing basis
Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
Work cross-functionally with our Sales, CS Engineers, Product & Account teams
Maintain detailed project plans to communicate project status both internally & externally
Perform risk management to minimize project risks
Report and escalate to management as needed when project time deadlines become at-risk