דרושים » מחשבים ורשתות » HelpDesk - 365

As a IT Support Specialist, you will join our IT team and work closely with experienced IT professionals. You will support day-to-day IT operations, assist with troubleshooting, and take part in infrastructure, networking, cloud, and security-related tasks. This role is ideal for someone with a strong service mindset, basic hands-on technical experience, and motivation to learn and develop in the IT field.





In this role you will:
Provide day-to-day IT support for employees, including hardware, software, network, and access-related issues.

Troubleshoot and resolve issues related to Windows workstations, Office 365, Outlook, Teams, printers, VPN, and basic networking.

Assist with user onboarding and offboarding, including account creation, permissions, groups, and equipment preparation.

Support and maintain Active Directory, Office 365, Exchange Online, and basic user access permissions.

Assist in maintaining endpoints, laptops, desktops, mobile devices, and peripheral equipment.

Help monitor and support IT systems, including servers, networking equipment, backup systems, and security tools.

Participate in IT projects under the guidance of senior team members.

Document technical procedures, troubleshooting steps, and internal knowledge-base articles.

Escalate complex issues to senior IT team members while following up until resolution.

Ensure IT activities are performed according to company security policies and best practices.

Required Senior IT Helpdesk Technician
Job Overview:
As an IT Helpdesk Technician, youll play a pivotal role in ensuring that our IT infrastructure remains robust, accessible, and secure for all internal and remote employees. This position demands high expertise in troubleshooting various hardware, software, network, and SaaS application issues. Your ability to resolve technical problems quickly and effectively will directly support our companys mission of operational excellence and security.
Key Responsibilities:
Manage, prioritize, and resolve incoming IT support requests through the ticketing system, maintaining clear and effective communication with end-users.
Diagnose and resolve complex issues related to hardware, software, networks, and SaaS applications with precision and efficiency.
Provide high-quality technical support to diverse internal and remote employees, ensuring swift and professional issue resolution.
Identify recurring issues and work proactively to prevent future occurrences, enhancing system reliability.
Maintain accurate records of troubleshooting and resolution processes. Create and update documentation to support knowledge transfer within the IT team.

Reports to: IT & IS Manager Department: IT & IS Position Summary We are looking for an experienced , hands-on IT professional to join the IT team, support and execute ACS's global IT infrastructure, ensuring secure, reliable, and efficient technology services across the organization. The role includes responsibility for IT infrastructure, Microsoft 365, cloud services, cybersecurity, business applications, end-user support, and participation in cross-functional IT and digital transformation projects. Primary Duties & Responsibilities · Execute and maintain the company's global IT infrastructure, servers, networks, cloud services, and Microsoft 365 environment. · Provide Tier 2/3 technical support to employees worldwide by responding to IT service requests, troubleshooting hardware, software, network, and system issues, and ensuring timely resolution. · Own and execute end-user IT service requests (tickets), including help desk operations and daily end-user support to ensure a smooth user experience. · Support employee onboarding and offboarding, including user account management, device provisioning, and access permissions. · Administer user accounts, endpoint devices, security policies, backups, and disaster recovery solutions. · Maintain and support business applications, including ERP, CRM, HR systems, and collaboration platforms. · Implement cybersecurity controls and monitor compliance with company security policies. · Lead or participate in IT infrastructure, cloud, automation, and digital transformation projects. · Work closely with external vendors and service providers. · Collaborate closely with the Senior IT Administrator , sharing knowledge, coordinating day-to-day operational activities, and providing mutual backup to ensure continuous IT support. · Prepare and maintain technical documentation, IT procedures, and system configurations.

abra's IT division is seeking an IT Support Specialist to join our team in Israel. We are looking for an experienced IT Support Specialist to support the company's users in Israel. The role requires experience in Tier 1 support and providing service in a Microsoft environment. This is a temporary position for approximately 5 months, with a high potential for extension and continued employment. Location: Azrieli Center, Tel Aviv (on-site). Key Responsibilities:
* Provide Tier 1 support to users in Israel, with potential support for EMEA users.
* Diagnose and resolve user issues: access problems, Microsoft 365, Outlook, Teams, Zoom, and network/VPN.
* Support Windows and Mac-based workstations, including installations, updates, and training.
* Assist with administration tasks in Microsoft 365 and Entra ID (password resets, MFA support, permissions).
* Support endpoint devices managed by Intune (Windows/Mac) and ensure compliance.
* Manage IT equipment, onboarding/offboarding processes, maintain accurate inventory records, and document calls in the system.

We are looking for an IT Support Specialist to provide Tier 1 and Tier 2 technical support for company employees during a temporary replacement period. The role includes hands-on support for the Tel Aviv office and remote support for employees across all company locations. The ideal candidate is service-oriented, technically strong, and experienced with both modern workplace technologies and SaaS environments.
Responsibilities
Provide Tier 1 and Tier 2 technical support for employees in the Tel Aviv office and remotely worldwide.
Troubleshoot and resolve hardware, software, networking, and access-related issues.
Support and maintain macOS and Windows operating systems.
Manage and support SaaS platforms and cloud-based workplace tools.
Assist employees with onboarding, offboarding, and device setup.
Configure and maintain laptops, peripherals, printers, and meeting room equipment.
Support and troubleshoot AI-based productivity and workplace tools.
Handle user account management, permissions, and security best practices.
Document technical issues, solutions, and internal IT procedures.
Collaborate with global teams and external vendors when needed.

We are looking for an IT Technician for a diverse, dynamic, and hands-on role in a multi-user and multi-site work environment. Responsibilities:
* Technical support for employees and handling IT issues
* Installation, maintenance, and troubleshooting of computers, endpoint devices, and peripheral equipment
* Hands-on field work across company sites
* User and permissions management in organizational systems
* IT procurement management and working with vendors
* IT inventory management
* Support for Microsoft 365 and Windows systems
* Basic troubleshooting of network and communication issues

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What you'll be doing?

Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
Write scripts to optimize automation across the organization.
Troubleshoot software applications and operating system issues for seamless IT operations.
Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other IT team members to escalate and resolve complex technical issues.
Create procedures and create new documentation for both technical and end-user roles.
Stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
Provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
Provide comprehensive support to our entire organization, both locally and remotely.
Collaborate with vendors to procure hardware and software solutions as needed.
Stay updated on industry trends and advancements to recommend improvements in IT systems.

We are looking for an experienced IT Support to join our IT team in Tel Aviv. In this role, you will help deliver a seamless technology experience across the organization while supporting and improving the systems, tools, and services that power our day-to-day operations.

This is a highly hands-on role that combines end-user support with ownership of endpoint management, SaaS administration, conference room technology, and IT operations. The ideal candidate is proactive, technically strong, and thrives in a fast-paced, high-growth environment.



What Youll Do

Provide technical support for hardware, software, endpoint, network, and SaaS-related issues across the organization.
Troubleshoot and support macOS and Windows devices, including provisioning, maintenance, upgrades, and lifecycle management.
manage endpoints using Jamf Pro, Intune, and other endpoint management solutions.
Support core SaaS platforms including Google Workspace, Slack, Zoom, Microsoft 365, and other business-critical applications.
Support identity and access management processes using Okta and related systems.
Maintain accurate asset inventory and ensure proper tracking of company hardware and software.
Support conference room technology, AV equipment, Zoom Rooms, and meeting spaces to ensure a seamless collaboration experience.
Collaborate with Security and IT teams to maintain endpoint compliance and support security initiatives.
Escalate complex technical issues when appropriate while maintaining ownership through resolution.
Work with external vendors and service providers to resolve technical issues and service disruptions.
Document processes, troubleshooting procedures, and internal knowledge base content.
Participate in IT projects and continuous improvement initiatives to enhance scalability, automation, and employee experience.

We are looking for an experienced IT Support specialist with high service awareness who will support 700+ users and will respond to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.
What youll do:
Respond to requests for technical assistance (in-person, ticket system, Slack, email).
Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS.
Install and troubleshoot end user equipment, software and hardware .
Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts.
Provide guidance, assistance, and follow-up on employee questions and tech problems.
Follow IT procedures, logging all IT interactions and administering helpdesk software.
Set up and maintain IT multimedia systems.

We are looking for a hands-on IT Helpdesk Specialist to join our IT Infrastructure team. You and other Helpdesk team members will be the first point of contact for end-user support, resolving hardware and software issues, managing user accounts, and supporting endpoint deployments. The role is primarily based at our Tel Aviv headquarters and includes remote support for users in the US, Mexico, Asia, Jerusalem, and Beer Sheva.

Location: This is a full-time position based at our headquarters in Ramat Hachayal, Tel Aviv.

Responsibilities:
Provide Tier 1-2 technical support for ~1,200 corporate endpoints (Windows 10/11, Servers 2016-2022, laptops and desktops)
Manage user accounts, groups, and permissions in Active Directory
Support Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint, and related services
Assist with device enrollment, configuration, and troubleshooting via Microsoft Intune
Handle VPN client support (FortiGate) and basic network connectivity troubleshooting
Set up and configure workstations for new employees (onboarding)
Log, track, and resolve support tickets in the helpdesk ticketing system
Escalate complex issues to senior IT team members as appropriate
Support peripheral devices: printers, monitors, docking stations, mobile devices
Ability to plan, execute, and deliver IT projects alongside day-to-day support activities.