לוח משרות דרושים שירות לקוחות, לחיפוש זה נמצאו 3,570 משרות

As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.



Responsibilities:

Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
Ability to work off-hours when needed.