לוח משרות דרושים Customer Success Manager ברמת גן

Were hiring a Customer Success Engineer to work directly with customers to implement, troubleshoot, and optimize the company platform- across Linux, Kubernetes, IAM, and secure access workflows. Youll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.
Responsibilities:
Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Investigate and resolve our company cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.

we are a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a strategic and hands-on Head of Operations to lead process optimization, improve efficiency, and oversee customer experience operations. Reporting directly to the CEO, you will manage cross-departmental workflows, monitor key performance indicators, and drive continuous improvement across the organization. The role includes indirect management of the Customer Support & Experience Manager
Key Responsibilities: Lead operational excellence initiatives across departments. Analyze and improve business workflows and KPIs. Support automation and digital transformation efforts. Ensure smooth collaboration between teams and alignment with company goals. Oversee high-level customer experience strategies and performance.

We are looking for a customer-focused professional to ensure MazeBolts clients achieve maximum value from our solutions.
As a Customer Success Manager, your mission is to build long-lasting relationships, guide customers throughout their journey, and make sure their business outcomes are consistently met.
You will be the trusted advisor for our clients, ensuring smooth onboarding, adoption, and ongoing engagement. By understanding customer needs and aligning them with MazeBolts solutions, youll drive retention, growth, and overall satisfaction. This role is ideal for someone who is proactive, empathetic, and thrives in a fast-paced environment where communication is key.
What Youll Do:
● Own the customer journey end-to-end from onboarding to adoption and renewals.
● Partner closely with customers to understand their business needs, goals, and challenges.
● Build strong, lasting relationships with key stakeholders, ensuring MazeBolt becomes a trusted partner.
● Proactively monitor customer health, usage, and satisfaction, addressing risks before they become issues.
● Collaborate with Professional Services to ensure seamless project delivery and value realization.
● Advocate for customers internally by sharing feedback and insights with Product and Management teams.
● Lead regular business reviews and success planning sessions with customers.
● Collaborate with the Sales team in early-stage engagements to understand prospect needs and define solution fit.
● Support discovery sessions, presentations, and demos.
● Translate customer requirements into clear value propositions, aligning MazeBolt solutions to business outcomes.
Reports to: VP Services
Office Location: Ramat Gan, Israel