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We are looking for an experienced and hands-on Technical Support & Customer Service Manager to lead and scale our support operations in a growing B2B SaaS fintech environment. This role combines team leadership, operational excellence, customer experience ownership, and cross-functional collaboration with Product, R&D, Domain, and Customer Success teams. The ideal candidate is highly process-oriented, customer-centric, technically capable, and experienced in managing support operations within fast-paced product companies. Key Responsibilities:
* Lead and manage the Technical Support & Customer Service team
* Build and improve support processes, workflows, SLAs, and escalation management
* Monitor KPIs, customer satisfaction, ticket queues, and operational performance
* Collaborate closely with Product, R&D, Domain, CSM, and Sales teams
* Own support readiness for product releases and major product changes
* Drive continuous improvement initiatives and service excellence standards
* Improve knowledge management, documentation, and internal enablement processes
* Support system optimization and automation initiatives across support operations
* Handle escalated and sensitive customer cases with professionalism and ownership

we are a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT). Techdin, part of our company, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall Customer Experience throughout the customer lifecycle. This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts. Responsibilities:
* Guide new customers through the onboarding process and implementation.
* Monitor product usage and identify gaps, challenges, or opportunities for improvement
* Proactively engage with customers to improve adoption, retention, and overall value
* Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
* Coordinate and refer customers to relevant training sessions based on their needs
* Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
* Handle customer inquiries and provide professional, service-oriented support
* Share insights and feedback from customers with relevant teams (Product / Development / Training)

We are looking for a strategic yet hands-on leader to own and scale our revenue engine.
As our Head of CS, you won't just manage a portfolio; you will design and execute the strategy that turns our customer base into a consistent ARR growth driver.
Reporting directly to the CEO, you will be a core member of our leadership team.
What you will own:
As Head of Customer Success, you are the single owner of revenue for your customer segment.
This includes:
Full ownership of ARR growth (new logos + expansion + retention through usage)
Driving revenue growth across an active base of hundreds of customers
Turning product usage into measurable expansion and upsell
Building and running a repeatable expansion engine
Defining priorities across customers based on revenue potential
Leading weekly revenue cadence with clear decisions and follow-through
This role connects customers, revenue, and execution into one operating system.

We are looking for an Entry-level Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues and escalate complex cases to the appropriate team
Assist customers with account setup, troubleshooting, and general inquiries
Maintain accurate records of customer interactions and transactions
Collaborate with cross-functional teams to improve the overall customer experience.

We are looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall customer experience throughout the customer lifecycle.
This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.
Responsibilities:
Guide new customers through the onboarding process and implementation.
Monitor product usage and identify gaps, challenges, or opportunities for improvement
Proactively engage with customers to improve adoption, retention, and overall value
Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
Coordinate and refer customers to relevant training sessions based on their needs
Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
Handle customer inquiries and provide professional, service-oriented support
Share insights and feedback from customers with relevant teams (Product / Development / Training).