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mission is to power any video experience for any organization live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better peoples lives through video. Founded in 2006, now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, youll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and were still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.
a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, youll never run out of room to grow and evolve.

If you dont meet 100% of the requirements below thats okay, nobodys perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

The role
looking to expand their EMEA SDR team. As a Sales Development Representative (SDR) you will be using sales strategy, strong prospecting skills, and process to help grow pipeline that leads to revenue. The position will call on you to work predominantly on outbound campaigns, but also handle inbound leads, and work with the sales reps to target accounts for outbound efforts. This is a lead generating position with potential to grow to a closing role in the future.

The day-to-day
Leverage sales skills via phone, email and social media in an effort to gauge and influence interest in and qualify them for a more in- depth conversation
Position the value of solutions to stakeholders at Enterprise companies, Universities and Colleges.
Manage inbound leads coming from the website, webinars, events among other sources.
Identify and pursue the key stake holders at Fortune 1000 companies.
Consistently meet and exceed SDR quotas for appointments scheduled.
Partner with marketing to execute prospecting strategies.
Learn to sell and be placed on a track for growth to a closing role or other position.

As a CSM Team Lead, you will be instrumental in driving revenue growth by effectively managing the full customer journey for both our core web data APIs and our expanding suite of cyber intelligence products. You will work with our SMB and enterprise customers to understand their unique challenges and demonstrate the strategic value of our solutions in uncovering critical web intelligence and mitigating cyber risks.

What Youll be Doing:
Manage the day-to-day workflow of the Customer Success team.
Handle escalated customer issues and help other team members to provide their customers with value.
Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Answer customers and prospects regarding product knowledge, best practices and how-to.
Own your accounts, build relationships with the technical and management teams and with C-level executives. Promote our value through understanding customers business needs, engaging sales and product teams internally, and delighting the customer throughout the customer journey.
Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.
Collaborate with Sales to ensure customer contract renewals.

We are looking for a Customer Success.
As a Customer Success Manage, you will play a pivotal role in ensuring the successful implementation of our product at our valued customers businesses while driving user adoption and expanding our customer base.
Responsibilities:
Onboarding and Integration: Guide new customers through a seamless onboarding process, assisting with the integration and setup of smart accounting system within their organization.
Provide proactive and responsive support to address customer inquiries, troubleshoot issues, and offer tailored solutions to meet their unique needs effectively.
Develop strong and trusted relationships with customers, acting as their advocate within and understanding their business objectives to maximize the value they derive from our product.
Develop and execute strategies to increase the adoption rate of our product among end-users within the customer's organization. Conduct product training sessions and workshops to empower users and ensure optimal usage.
Collaborate with the sales team to identify opportunities for upselling and cross selling our product features to existing customers, resulting in enhanced customer satisfaction and revenue growth.
Gather valuable feedback from customers, and work closely with the product development team to communicate insights and contribute to ongoing product enhancements and improvements.
Continuously monitor and analyze key performance indicators related to customer success and product adoption. Generate periodic reports to track progress and identify areas for improvement.