We seek a visionary and customer-focused Technical Customer Service Representative to join our team. In this role, you will engage with our global customers during the sale, post-sales process, onboarding, and the ongoing customers' lifecycle. This is an opportunity to join a Rocket Ship to take part in making the future of digital communication today, with a great opportunity to grow into Tier 3 support engineer position.
Working days/hours: Monday-Friday, 09:00 -17:00 Eastern Time (ET)
Responsibilities:
Own and manage issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve issues, keeping a positive and can-do attitude
Work directly with Tier 3, R&D, QA, and Product Management on issues upon full resolutions
Be a focal point for the customers' needs and become a trusted advisor with them by deeply understanding their business and aligning their needs with our solutions
Ongoing assistance to customers with onboarding new accounts
Monitor customers' status and identify both areas of concern and growth opportunities
Be a part of building and expanding the companys Global Support Services
Requirements: Has 2-3 years or more experience working as a Technical Support Representative (Tier1 & 2) - (required)
Strong computer skills with an emphasis on software, browsers & networking (required)
Technical experience with APIs, MSSQL, MongoDB, JavaScript, HTML, Azure/AWS, and Postman (advantage)
Experience working in a Cloud, SaaS technology provider (advantage)
Extraordinary troubleshooting abilities and passion to dive into complicated technical problems in real production environments
Excellent oral and written communication skills with a passion for working with customers
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
Ability to work with globally dispersed, cross-cultural customers and 3rd parties
Solid command of the Hebrew and English languages (written and spoken)
This position is open to all candidates.
