לוח משרות דרושים מנהל תיקי לקוחות בתל אביב יפו

A Tel Aviv based FinTech startup that provides the worlds leading 360 financial solution for small businesses.
platform enables every small business to:
Accept payments online & in person.
Pay vendors easily and automatically.
Access real time funding & Credit as needed.
Access full invoicing and bookkeeping solution.
Use multiple pre-integrated 3rd party services.
Were targeting one of the largest markets in the world. Small businesses represent 99% of the worlds businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should Let The Baker Bake!
Whats unique about?
Weve entered our rapid growth and expansion stage and are planned to grow from 50 to 200+ employees over the next year. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the companys evolution.
We are currently processing billions in volume for 80,000+ businesses and were just getting started. If you are talented, humble and ambitious now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey.
About the Opportunity:
We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At our company, were looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers needs.
What we offer
At our company, we believe in making sure our people smile when they go to work. Thats why we have:
High salaries
A comprehensive benefits package
Flexibility in shifts
A fun, young working atmosphere

We are looking for a rock star Account Manager who will be the focal point for our strategic Corp existing accounts.
You will play a key role in driving B2B department revenue expansion by ensuring the adoption, retention, and growth of Corporate customers while maintaining strong business relationships with our strategic clients.
The Account Manager will be measured by Retention & Growth and will own the full commercial, service, and operational aspects of each client's lifecycle.
The position requires 80% face-to-face meetings with clients.
This is a temporary position to cover for maternity leave.
Responsibilities:
Responsibility for M$ scale monthly revenue, and over 90 Corporate clients within the Retail sector.
Meet the company's budget targets by increasing SOW.
Identify new growth opportunities within existing accounts (branches, leads for new accounts).
Increase the number of active accounts and usage among existing clients.
Detect and monitor early signals of at-risk accounts and provide a path to resolve strategic client issues.
Develop trusted relationships with decision-makers from strategic accounts, and project management activities focused on generating long-term growth.
Gain insights for customer success function through data analysis.
Work closely with business stakeholders such: Global leaders, executive management, sales team, and marketing.

Cynet is looking for a driven and experienced Account Executive to join our high-performing EMEA sales team and lead enterprise growth in the Israeli market! As a leader in the XDR space, Cynet is on a mission to become the all-in-one cybersecurity solution for mid-market organizations and MSPs. In this role, you will manage your own quota and territory, build and maintain strong relationships with key stakeholders, and play a vital part in expanding our footprint across Israel’s enterprise landscape. This position reports directly to the Regional Sales Director and is key to our strategic growth in the region.

What will you do:

* Work with the Sales Director to build and execute your territory sales strategy.
* Work with the best tools in the market to increase Cynet market penetration in Israel.
* Leverage prospecting tools to create direct demand for the Cynet solution.
* Leverage the channel to grow and expand your pipeline opportunities.
* Manage initial calls to stimulate interest and create a pipeline for quarterly execution.
* Sell to IT and security leaders.
* Represent Cynet in events.

Unity Aura is seeking a client-focused Account Manager to maintain long-term relationships with app and game developers, mobile agencies, and media agencies. Qualities such as a strong understanding of account management principles, including relationship building, sales strategy, negotiation, and business acumen are vital to success within this role. Additionally, the candidate should have analytical experience in campaign management, performance analysis, and optimization
What you'll be doing:
Building and maintaining strong relationships with a portfolio of clients
Analyzing campaign data to exceed client expectation of delivery and performance
Identifying growth opportunities, building and implementing strategies to achieve growth
Integrating new advertisers, and resolving technical and campaign-related issues.

we are looking for a Sales Customer Success Manager who will drive retention and revenue growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success. This includes identifying opportunities to expand customer usage of the platform.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills, combined with a results-oriented approach to driving customer value and platform adoption.
What am I going to do?
Onboard high-value customers with demos, highlighting features that drive increased usage and potential upgrades, while providing educational sessions on best practices, premium features, and services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to maximize ROI and ensure customer success.
Increase retention and revenue growth by identifying and closing upsell and cross-sell opportunities, while driving expansion revenue through strategic advisory.
Represent the voice of the customer, providing valuable feedback and insights to core product and marketing teams.
Track and report on key KPIs such as churn rate, expansion revenue, and customer lifetime value to measure success and improve customer satisfaction.
Develop and execute customer success plans that outline strategies for achieving customer goals and maximizing platform usage.
Use strong analytical skills to translate data into actionable insights, proactively suggesting solutions and upgrades to meet evolving customer needs.
Work with tools like Salesforce and G Suite to manage customer accounts and monitor performance, ensuring structure in ambiguous situations.

We are looking for a Relationship Manager to create long-term, trusting relationships with our customers. The Relationship Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. The goal is to contribute to sustaining and growing our business to achieve long-term success.
Responsibilities:
Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships.
Develop a deep understanding of clients needs and proactively create tailored plans and recommendations, leveraging your knowledge of our products and industry insights to support their growth.
Identify key staff in client companies to cultivate profitable relationships.
Resolve clients issues quickly and effectively.
Drive upselling and cross-selling initiatives while ensuring high standards in sales, supply, and customer service processes.
Aim to preserve and develop an assigned portfolio of clients.
Gain solid knowledge of competitors.
Leverage transactional data to deliver insights and guidance that help customers enhance performance across all areas of their business.
Work closely with our Product teams to help influence our new product developments based on customer needs.
Identify and close new opportunities to grow business within your portfolio of customers.
Act as a central point of contact to a wide range of internal functions.
Face-to-face meetings with customers on a quarterly basis
Take part in events related to fintech, payments, and main industries related to your portfolio.

Our company is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
Were looking for an Account Manager who will manage a portfolio of our strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customers AWS environment.
Work location - hybrid from Tel Aviv
Responsibilities
Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals
Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals
Maintain and develop strategic vendor relations with AWS
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of our company

Our company is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
Were seeking an Account Manager to drive our business growth in the Israeli territory of greenfield accounts while assuring a great customer experience. Youll be responsible for the sales process, from prospecting to closing a deal.
Work location - hybrid from Tel Aviv
Responsibilities
Develop and execute successful targeted territory development plans to help achieve or exceed growth, revenue, and margin targets
Develop and manage all phases of the territorys business development cycle, including managing proposal negotiations, the statement-of-work, and completion of all contract details
Demonstrates breadth and depth of knowledge in aligning our capabilities to client business and positioning relative to competitors
Prospect new customers and communicate with the AWS reps regularly
Maintain and develop strategic vendor relations with AWS
Regularly attend business events to promote and educate prospective clients on the benefits of our
Work collaboratively with Marketing, Operations, Delivery, and Solutions Architects

part of the Optimax Eyewear grouphas rapidly grown into a leading direct-to-consumer online eyewear retailer in the U.S. With the largest selection of styles and brands, we make it easy for everyone to find their perfect pair. Our mission is to enrich lives by offering eyewear tailored to individual needs, style preferences, and budgets.

Through innovative technology and AI-driven solutions, reshaping the eyewear industry and delivering a seamless, personalized shopping experience. We ensure quality, affordability, and efficiency by controlling the full supply chainfrom product design and manufacturing to optical lens production and digital experience.

We are looking for a Customer Experience Fulfillment & Processing Associate to join our team.
The CX Fulfillment & Processing Associate responsibilities include online eyewear processing and VIP order fulfillment. This role is key in ensuring employees receive their eyewear efficiently while maintaining a great customer experience.
Your Day-to-Day:

Glasses orders processing (online and employees): Overseeing the production process for online and VIP orders, handling any production issues, and regular glasses orders processing.
Employee Orders Management: Handling employee eyewear orders, verifying details, and ensuring timely fulfillment.
Employee Support: Assisting employees with order inquiries, adjustments, and troubleshooting any issues.
Coordination & Communication: Collaborating with internal teams (labs, logistics, and customer experience) to ensure seamless order flow.
Process Improvement & Problem-Solving: Continuously seeking ways to enhance efficiency by thinking outside the box, identifying bottlenecks, and proactively troubleshooting potential issues that may arise in order processing, fulfillment, or communication