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We are seeking a highly skilled and motivated Tier 2 Team Lead to join us and build our Tier 2 Support Team.
Tier 2 is our highest tier of support, working closely with our R&D and product teams. This is a unique opportunity as the team needs to be built almost from scratch (there is currently only one support engineer in the team).
As the Tier 2 Team Lead, you will play a vital role in assisting customers in resolving technical issues, answering their inquiries, supporting clients onboarding process and providing guidance on product functionality.
You will be responsible for not only building and hiring a team of talented Tier 2 Support Engineers but also developing and implementing internal processes and workflows to ensure the seamless delivery of support services.
In addition, you will collaborate closely with cross-functional teams, including product, engineering, and customer success, to establish and optimize work processes and drive customer satisfaction.
This role offers a unique opportunity to shape the direction of our support operations and make a significant impact on the success of our company. Until the team will be expanded in the next few months, you will be required to do hands-on work and work on tickets as well. If you have a strong technical background, you enjoy building teams and processes from scratch and helping customers and work in a fast-paced startup environment, this is an exciting opportunity for you!
Responsibilities:
1. Team Leadership:
Hiring talented Tier 2 support engineers based on hiring plan and build an onboarding process for new hires
Provide leadership, professional guidance, and mentorship to a team of Tier 2 support engineers
Foster a collaborative and supportive team environment that encourages knowledge sharing and professional development.
Set clear goals, KPIs and expectations for team members and provide regular feedback on performance.
2. Technical Expertise:
Serve as a subject matter expert on anything related to the product and implementation best practices.
Assist support engineers in resolving complex technical issues and escalations.
3. Client Support:
Act as the primary point of contact for Tier 2 escalations from external or internal clients, ensuring timely and effective resolution of issues.
Responsible for proactive communication with clients in relevant scenarios
Gather feedback on service delivery.
4. Processes and Workflows:
As the team is built from scratch, streamline processes and workflows will need to be defined and continuously optimized, to enhance the efficiency of Tier 2 operations.
Work closely with cross-functional teams to implement improvements and best practices.
Monitor key performance indicators (KPIs) to track the effectiveness of support operations and drive continuous improvement initiatives.

We are growing and is looking for a talented individual with a wide skill set to join our R&D team as VP of Engineering.

In a startup environment, a Vice President of Engineering often plays a crucial role that extends beyond just managing the engineering team. We are looking for the person who is up for a challenge, enjoys implementing new processes and sees themselves growing with the company.



Key Responsibilities



Leadership: Provide leadership and direction to the engineering team.
Lead, manage and guide the team to deliver high-quality software products that meet business requirements and customer needs.
Execution of the company's technical strategy, driving innovation and ensuring alignment with overall business objectives.

Team Management: Manage and mentor a team of engineers local and remote, building and maintaining a high-performing engineering team capable of executing the company's strategic vision.
Attract, hire, and retain top engineering talent, ensuring the team is well-equipped to meet the challenges of the startup environment.
Develop a strong engineering culture that encourages team engagement, high morale, and retention.
Provide mentorship and professional development opportunities to engineers, fostering leadership skills and career growth within the team.

Operational Excellence: Drive operational excellence within the engineering department, fostering a culture of innovation and continuous improvement.
Optimize team workflows and processes to enhance project execution efficiency.
Develop our internal design and development processes to deliver proven product in minimum time.
Promote a culture of innovation within the engineering team, encouraging creative solutions and technological advancements that can lead to new product features or optimizations.
Monitor and optimize the performance of engineering operations to reduce costs and improve product quality and speed to market. Ensure compliance with all relevant laws, regulations, and industry standards.

Cross-functional Collaboration: Collaborate closely with product management, design, and other departments to define requirements, prioritize tasks, ensure alignment of engineering efforts with overall company goals, and deliver solutions on time and within budget.
Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.

Technology Stack Management: Oversee the implementation and maintenance of appropriate technologies and tools to support product development and engineering operations.

Project Management: Lead project planning, execution, and delivery, ensuring projects are completed on time, within budget, and to the required quality standards. Coordinate internal resources and third parties/vendors for the flawless execution of projects.

Risk Management: Identify and mitigate technical risks and dependencies, proactively addressing issues that may impact project timelines or outcomes.

Quality Assurance: Establish and enforce best practices for code quality, testing, and deployment, ensuring robustness, security, and performance of software products.

We are looking for best-in-class Physical Design Manager to join our outstanding Networking Silicon engineering team, developing the industry's best high-speed communication devices, delivering the highest throughput and lowest latency! Come and take a part in designing our groundbreaking and innovating chips, enjoy working in a meaningful, growing and highly professional environment where you make a significant impact in a technology-focused company.

What you will be doing:

Leading and mentoring Physical Design-Backend team.

Physical design of blocks/top-level according to specifications under challenging constraints targeting for the best power, area, and performance.

Be exposed and work on a variety of challenging designs (including high cell count and HS blocks). Resolving complex timing and congestion problems.

Daily work involves all aspects of physical design chip development (RTL2GDS) - synthesis, power and clock distribution, place and route, timing closure, power and noise analysis, and physical verification.

Taking part inflows development.

Take part in project definition towards POR, close interaction with other domains such as FE, ARCH.

Responsibilities
You will help with Azure platform security and safety programs focused on getting Azure services to adhere to our security and safety standards and meet our customer, regulatory and strategic requirements.
You will partner with various engineering teams across Azure to deliver the tools, features and capabilities necessary to meet security and safety requirements and controls.
Under supervision you will help coordinate cross-team efforts to drive engineering solutions to technical challenges and deliver quality solutions to committed schedules and project plans. 
You will help define success criteria and performance metrics (OKRs, KPIs etc.) for your programs and work with your teams to track and report on execution against these regularly.
You will help others as they design technical solutions. You will also identify risks, escalating them to senior levels when needed.
Based on success criteria, youll help others develop and implement features for cross-functional projects.
Youll begin to understand how to collaborate and ensure alignment across teams. 

We are looking for an experienced Technical Support Team Leader who will lead a team of 6 Technical Support agents.
The Team Leader needs to have a solid technical background as well as leadership background to effectively support and drive success of our Tier 2 Technical Support Team.
This role requires the ability to prioritize and multitask, solve problems and manage incidents professionally as well as to inspire greatness and drive achievement of KPIs across the team.
Role definition and responsibilities:
Create an inspiring team environment and lead a Team OF 6 T2 Technical Support Agents located across global sites
Delegate tasks and set deadlines for completion
Monitor team performance & metrics
Drive continued achievement and improvement of KPIs
Carry out weekly / monthly analysis to identify trends and suggest proactive actions to improve performance
Discover training opportunities and provide coaching sessions for Tier 2 and Tier 1 Support
Drive the Knowledge article writing initiative
Attend customer calls with Key clients where necessary as the technical expert
Work closely with our R&D department tracking bugs and driving to meet SLAs
Report to management and stakeholders about KPIs and results.

We are seeking a Senior Technical Infrastructure Program Manager (TIPM) to support our European Data Center infrastructure growth initiatives. Based in our Tel Aviv corporate & Data Center offices, the TIPM will lead cross functional teams to drive the implementation and deployment of data center expansion projects to meet the demands of our rapidly growing business.
Our Senior Technical Program Managers are strong communicators both written and verbally and lead multi-discipline, highly technical physical infrastructure project teams. They lead teams of internal and external stakeholders through all stages of the Data Center development lifecycle from initial site due diligence through Construction and into Operation. The core role of the TIPM is to deliver capacity for our customers through developing delivery programs and working closely with stakeholder teams to identify risks and resolve issues to ensure those programs are delivered on time and within budget.

Our Infrastructure Services owns the design, planning, delivery, and operation of all our global infrastructure. In other words, were the people who keep the cloud running. We support all data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across us to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Take large, complex projects and break them down into manageable pieces,
Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote teams.
Up to 25% travel is envisaged within EMEA.
Be responsible for end-to-end program delivery from pre-contract design up to final handover to Operations of Colo, Hybrid Colo & Leased/Owned Data Centers in the EMEA region.
Manage interface between internal (Real Estate, Engineering, Procurement, Construction, Infrastructure Deployment, Networking, Operations, Security, Fiber, Finance etc.) and external stakeholders (Contractors, Colo Vendors) to ensure on time and on budget delivery of Data Center projects.
Build and maintaining overall delivery program and project budget, submitting Capital Allocation Requests to Senior leadership to secure finance for project delivery.
Work with Capacity Planning, Energy and Real Estate teams to develop short & long term build strategies to meet forecast demand.
Support continuous process improvement through leading workflow updates, documenting & implementing lessons learned and sharing knowledge across delivery teams to ensure EMEA wide efficiency improvements.
Regularly report to senior leadership on status of key project metrics vs. commitment of your projects.

We are looking for an Infrastructure Team Lead to join the team!
As Infrastructure Team Lead , you will manage the team's expansion and optimization of our infrastructure to meet the escalating demands of our rapidly growing customer base. Your role will be pivotal in scaling, monitoring, and automating deployments across our tech stack, ensuring high availability, low latency, and robust security measures.

Responsibilities:

Lead a team built of DevOps Engineers, SRE Engineers & DBA. Fostering a collaborative culture and aligning with the company's vision.
Implement and maintain monitoring solutions to proactively identify performance bottlenecks and optimize infrastructure components.
Conduct regular performance reviews and implement improvements to ensure optimal system efficiency.
Oversee the management and scaling of cloud-based infrastructure to support rapid growth.
Ensure high availability and disaster recovery capabilities.
Designed and deployed scalable, secured, and highly available cloud infrastructure.
Implement and maintain CI/CD pipelines, promoting faster and more reliable deployment processes.
Implement tools to detect and resolve system issues proactively. Ensure optimal performance and scalability.
Collaborate closely with stakeholders in designing, implementing, and troubleshooting production services.
Collaborate with security teams to ensure the infrastructure complies with industry standards and regulatory requirements

The Solution Expert will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
Your day-to-day tasks will include customer meetings and calls, understanding of the customers business workflows and requirements, and the building of the specific solution for them.
You will be responsible for configuring the software, answering questions, and ensuring the client is satisfied with the solution. You'll lead technical sessions, work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

We are a global leader of iLottery solutions and services to national and state-regulated lotteries.

We are part of the Group, an iGaming powerhouse with 1100 employees spread across 8 countries.

we pride ourselves on our People first culture. Not only has it been a core value in our organization for as long as we can remember but it also runs in our DNA and is felt in every aspect of our operations.

The NOC/SOC Shift Leader plays a crucial role in managing and overseeing operations during the shift, ensuring smooth workflow, and addressing any issues that may arise.
What You'll Do
Lead and supervise a shift, providing guidance and ensuring adherence to the team's procedures.
Monitor and manage shift operations to ensure efficiency and productivity.
Collaborate with other shift leaders and management to maintain seamless 24/7 operations.
Serve as a point of contact between shift staff and management, reporting any significant incidents, managing escalations, and coordinating with higher-level support teams as needed (Internally and Externally).​
Maintaining the knowledge base, and continuously seeking opportunities to improve NOC processes and effectiveness.​
Incident management - Detection, Analysis, Notification, Reaction until resolution, Documentation
Provide training and guidance to new and existing NOC engineers and support professional development initiatives for the team.
Ensuring that NOC tools and technologies are properly maintained and updated.