דרושים » תוכנה » A senior IT Global VP is needed for a hi-tech company

We are seeking a full time IT On site support Team leader for ISR and EMEA regions.
As an IT On site support Team leader, you will be responsible for the On site support technicians in Israel and EMEA, the team maintain and provide hardware support of computer systems and networks for the companys employees, solving technical IT and applications problems which required hands on field either over the phone or in person.
You and your team will be responsible for workstations equipment and conference rooms under your branches responsibility, storage, installations, shipping and maintenance.
The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills, ability to work on multiple tasks at the same time.
Manage the On site support team in ISR and EMEA and evaluate their performance including training and support the team
Manage the team support processes and tasks to meet the required SLA (Service Level Agreements) to improve service KPIs
Review and analyze daily, weekly, and monthly reports, insights and KPIs for the service continuous improvement and productivity
Manage the team members personal queues, case backlog and ensure customer service is timely and accurate daily
Establishing and maintaining strong relationships across the IT teams and with our employees Manage critical escalations and situations within the team**
Improvement and productivity and establish best practice through the entire technical support process
Supporting the roll-out of new hardware and applications
Hands on in handling the on going tickets if required
Maintain all VC rooms and make sure all the equipment is up to date.

we are looking for a IT System Administrator
Managing local and cloud infrastructure support systems (DNS, DDNS, VPN, network routing, Linux services and automation).

Install, configure, Linux and windows OS.

Network infrastructure: L2 L3, Fortigate, Linux based VPN clients.

Automate routine tasks.

Local site servers ,Network and management support.

User management with ADDS and Linux environments.

Global edge equipment management.

Ensure operating environments are properly configured and functioning as per requirements/engineering specifications and provide support for them to the developers.

Taking part in the system-related aspects of our cloud-based production environment.

looking for a system administrator to maintain and administer our company's networked cloud system. The system administrator 's responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all server instances operations run with optimal performance and security. responsibilities:
* Install and upgrade new software, web applications and services.
* Manage hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrades of operating systems and workstation environments.
* Maintain and upgrade ELK solutions, including fields mapping, alerts, and data filtering
* Monitoring and maintaining network, VPN, and other cloud solutions.
* Support cloud servers, including security configurations, patching, and troubleshooting.
* Configure, implement, and maintain system security strategies, policies, and procedures.
* Documenting systems infrastructure
* Writing scripts in order to improve system stability

We are looking for Tech Lead expert to be a part of our innovation hub.

In this position you will be acting as the technical specialist in the browser security domain. Responsible for guiding and observing the research; being the Point of Contact for any technical (tactical or strategic) challenges; Becoming HQs technical authority in specific domains.