As a leader in IT, you will play a pivotal role in transforming our IT team by leveraging your vision and thought leadership to inspire change at all levels. You will collaborate with cross-functional teams across IT and business functions to drive process automation, efficiency, scalability, and consistency, ultimately supporting our company's growth. This role demands the ability to lead through influence, manage complex processes, and oversee timelines across competing programs and initiatives. Your strong technical expertise and passion for engineering, operations, and customer service will be essential as you lead an organization delivering projects with high business value and cost-effective solutions.
Your Impact:
Strategic Leadership and Comprehensive Accountability: Take complete ownership of the IT ecosystem, covering Endpoint Engineering, Service Desk, Engineering Labs and Field Operations for our Tel Aviv office - Serve as a strategic ally to internal and external stakeholders by setting priorities and ensuring that IT initiatives align with organizational objectives
Stakeholder Collaboration and Expert User Support - Deliver top-tier support across various platforms like Mac, Windows, Chromebooks, and Mobile Devices - Consistently interact with stakeholders to obtain feedback and adapt IT solutions - Ensure customer satisfaction through exceptional technical assistance
Product and R&D Partnership - Tel Aviv is a critical engineering site for PANW - Collaborate with the R&D stakeholders and take full responsibility for providing the engineering infrastructure thats required to ensure productivity and efficiency
Resource Allocation and Endpoint Device Lifecycle Management - Supervise the full lifecycle of endpoint devices, guaranteeing effective resource distribution for hardware acquisition, onboarding, device substitution, and offboarding activities - Manage ITIL/ITSM processes to ensure optimal IT service availability and adherence to best operating practices that enable 24x7 uptime
Endpoint Engineering - Build and maintain a close working partnership with product and R&D teams to ensure high levels of collaboration and integration
Understanding of how to successfully navigate a distributed enterprise IT environment, collaborating with stakeholders to define the strategic direction, implementation, and service delivery of end user technologies
Risk Mitigation and Regulatory Compliance - Collaborate with the Security team to uphold stringent security standards, focusing specifically on Zero Day vulnerability resolution and maintaining CIS compliance to safeguard against ever-evolving cybersecurity risks
Vendor Relations and Strategic Procurement - Skillfully negotiate and administer contracts at the enterprise level with technical vendors, outsourcing partners, and contractors for both hardware and software needs - Actively manage program intake, portfolio prioritization, governance, and practices
Financial Governance and Service Level Agreement (SLA) Monitoring - Secure consistent adherence to operational SLAs while proficiently managing budget and resource allocation across all functional areas
Automation and Advanced Technology Integration - Smoothly integrate the organizations AI strategy and focus on automating processes to reduce manual labor and elevate operational efficiency - Regularly review and adapt technology and processes, placing a particular emphasis on automation
Digital Transformation Leadership and Constant Innovation - Direct initiatives like cloud migration and other digital transitions, instilling a sustained culture of continuous refinement and innovation - Develop and execute a strategic roadmap for transformative projects within the IT domain
Team Empowerment and Ongoing Development - Manage support team, ensuring customer satisfaction. Encourage teams to conceptualize and set a strategic course, invigorate team members, and cultivate a trusting environment, all whi.#DESCSEP המשרה מיועדת לנשים ולגברים כאחד.