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Welcome to Chargeflow Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it. Who We're Looking For - The Dream Maker We are searching for a Customer Success Manager who is not just any ordinary candidate, but a trailblazer with extensive experience in customer management and value delivery. As an integral part of our customer-facing team, you will lead the delivery of an innovative solution that focuses on outsmarting fraud using cutting-edge technology. Our goal is to equip our clients with the ultimate defense against chargebacks, thereby increasing their revenue and profit margins. Join us on this exciting journey to transform the battle against fraud. Your Arena - Know your impact ??
* Manage Chargeflow’s post-sale engagement from onboarding and integration through value demonstration to successful retention and expansion.
* Create trusted-advisor-level relationships with relevant stakeholders (IC to C-level) to ensure constant delivery and advertisement of core and incremental value, KPI-oriented activities, and positive ROI.
* Support Chargeflow’s clients by conducting training sessions, webinars, and meetings to promote the product and platform across all levels to empower our client’s growth efforts and chargeback impact on the business.
* Understand client needs and assist with development prioritization, feature alignment, and overall product evolution according to Chargflow’s strategic roadmap and market trends.
* Cultivate a customer-centric mentality while collaborating closely with the product and sales teams to provide the VOC and communicate customer feedback to strengthen Chargeflow’s operational components around insights, growth, retention, and expansions.