We are currently looking for a Customer Success Manager who will drive retention and growth among our most valuable customers and distributors by understanding their business needs and helping them succeed. As a Customer Success Manager, you will be responsible for assisting and consulting our companys customers about our new or existing products and will make sure that all our customers needs are being addressed.
We are looking for candidates who can build a solid relationship with a genuine passion for the success of their customers, as well as a proactive problem solver with impressive communication and presentation skills.
The Customer Success Manager at our company will be part of the Customer Success team, and will report directly to the Customer Success Director.
Your key responsibilities will include:
Build a solid and genuine relationship with our companys customers and distributors.
Ensure customers receive the best value from the product or customer support team to increase sales volume to existing customers.
Serve as the trusted focal point of contact for our company distributors and large customers
Increase the retention and growth of our companys most valuable customers
Work with the customer to map goals and requirements and assist in building the customers strategy.
Plan initiated interactions with the customer and be responsible for providing a suitable technological solution to improve our customer existing systems and handling continued sales and contract renewals.
Ensure that our customers are familiar with our company future products and services
Collaborate with the Sales, R&D, Product Manager, Operations and Technical support teams for making sure our customers request is taken care of.
Occasional travel for customer events, training, and/or meetings may be required.
Requirements: What Makes You a Great Fit
5+ years in Customer Success or Account Management within a global company (Fintech preferred).
Technical Fluency: Strong experience with APIs and technical documentation. You must have the ability and desire to guide customers through complex technical integrations
Near-native English speaker
Commercial DNA: Proven track record of managing strategic accounts exceeding $2M ARR with a hunters mindset for upselling and growth.
Experience in delivering customer-focused solutions based on customer needs in a global company. Curiosity to explore product details and adaptability to customer needs.
Bachelors degree in technical fields or BA in Business with emphasis in technical aspects
Excellent verbal and written communication skills.
Drive: Self-motivated and enthusiastic with a bias for action. You dont wait for a ticket; you find the opportunity.
Nice-to-Have Skills:
Tooling: Knowledge of Salesforce, BI tools (Tableau/PowerBI), or CRM-led growth tracking.
Familiarity with Project Management working methodologies.
Orientation for Customer Success role (Upselling, Customer Growth based in KPIs, Churn and Retention Rates)
Familiarity with the electric vehicle market
Other European languages.
This position is open to all candidates.