דרושים » שירות לקוחות » Junior Customer Success Manager

We are currently looking for a Customer Success Manager who will drive retention and growth among our most valuable customers and distributors by understanding their business needs and helping them succeed. As a Customer Success Manager, you will be responsible for assisting and consulting our companys customers about our new or existing products and will make sure that all our customers needs are being addressed.
We are looking for candidates who can build a solid relationship with a genuine passion for the success of their customers, as well as a proactive problem solver with impressive communication and presentation skills.
The Customer Success Manager at our company will be part of the Customer Success team, and will report directly to the Customer Success Director.
Your key responsibilities will include:
Build a solid and genuine relationship with our companys customers and distributors.
Ensure customers receive the best value from the product or customer support team to increase sales volume to existing customers.
Serve as the trusted focal point of contact for our company distributors and large customers
Increase the retention and growth of our companys most valuable customers
Work with the customer to map goals and requirements and assist in building the customers strategy.
Plan initiated interactions with the customer and be responsible for providing a suitable technological solution to improve our customer existing systems and handling continued sales and contract renewals.
Ensure that our customers are familiar with our company future products and services
Collaborate with the Sales, R&D, Product Manager, Operations and Technical support teams for making sure our customers request is taken care of.
Occasional travel for customer events, training, and/or meetings may be required.

we are the leader in real-time threat prevention for Web3. We empower protocols, bridges, and DeFi platforms to detect and prevent exploits before they happen. Our platform is trusted by top crypto-native organizations to protect billions in on-chain value.
Backed by world-class investors and experiencing rapid growth, were building a customer centric organisation that helps our customers stay safe, agile, and ahead of threats. Now were hiring a Customer Success Manager in EMEA to join us on this mission.
We are looking for a commercially driven and tech savvy Legal Counsel to be our first in house legal hire. This is a unique opportunity to build and shape the legal function from the ground up in a fast growing SaaS company operating in the crypto and cybersecurity space.
In this role, you will act as a trusted advisor to leadership and partner closely with all teams across the company, driving all legal aspects while enabling the business to scale quickly and safely.
Key Responsibilities:
Own and lead all legal matters across the company as the sole in-house counsel
Draft, review, and negotiate key commercial agreements (SaaS, NDAs, DPAs, partnerships)
Partner closely with Sales, Product, Finance, and Operations to support business growth
Advise on regulatory and compliance matters (GDPR, DORA, NIS2, MiCA, etc.)
Support cybersecurity, privacy, and data-related legal needs (including DDQs)
Build legal processes, templates, and best practices from scratch
Manage external counsel and optimize legal workflows.

we are the leader in real-time threat prevention for Web3. We empower protocols, bridges, and DeFi platforms to detect and prevent exploits before they happen. Our platform is trusted by top crypto-native organizations to protect billions in on-chain value.
Backed by world-class investors and experiencing rapid growth, were building a customer centric organisation that helps our customers stay safe, agile, and ahead of threats. Now were hiring a Customer Success Manager in EMEA to join us on this mission.
We are looking for a commercially driven and tech savvy Legal Counsel to be our first in house legal hire. This is a unique opportunity to build and shape the legal function from the ground up in a fast growing SaaS company operating in the crypto and cybersecurity space.
In this role, you will act as a trusted advisor to leadership and partner closely with all teams across the company, driving all legal aspects while enabling the business to scale quickly and safely.
Key Responsibilities:
Own and lead all legal matters across the company as the sole in-house counsel
Draft, review, and negotiate key commercial agreements (SaaS, NDAs, DPAs, partnerships)
Partner closely with Sales, Product, Finance, and Operations to support business growth
Advise on regulatory and compliance matters (GDPR, DORA, NIS2, MiCA, etc.)
Support cybersecurity, privacy, and data-related legal needs (including DDQs)
Build legal processes, templates, and best practices from scratch
Manage external counsel and optimize legal workflows.

were expanding our in-house Legal Team and are now looking for a Director of Legal Affairs, EMEA to join us. Our ideal candidate is an experienced High-Tech/technology lawyer with both law firm and in-house experience. As a Legal Director, you will be working on a wide variety of commercial contracts, including services agreements and vendor agreements, privacy matters, as well as other general corporate and privacy law advice.
You will:
Draft, review, and negotiate a variety of legal contracts with clients, partners, vendors, and third parties (services agreements, DPAs, SaaS license agreements).
Interact and work with the company's departments (Sales, Product, Finance, Marketing) on diverse legal issues providing legal support and recommendations.
Update and create both internal procedures and external company wide legal policies.
Perform and provide other general corporate law advice as needed.
Lead a team of Legal Counsels

Were looking for a Senior Commercial Counsel who can step into a strategic role and help us build for the future. Youll report to our General Counsel and work closely with our executive team, sales leadership, and product teams. This role isntjust about contracts - its about earning trust with some of the most security-conscious organizations in the world and helping us scale responsibly.
What You Will Be Doing:
Lead and own negotiations for high-value commercial agreements-SaaS, OEM, MSAs, enterprise, channel and professional services deals across critical industries.
Serve as a strategic partner to sales, product, revenue operations, and executive leaders-balancing efficiency and risk management in a fast-growth environment.
Develop, maintain, and enhance commercial playbooks and contract templates to improve operational efficiency, ensure consistency, and support scalability.
Provide practical, business-aligned legal guidance that supports our long-term growth and compliance.
Remain up-to-date on relevant industry laws and regulations to ensure an ongoing ability to provide sound compliance advice.

Required Director of Customer Care Strategy
Role Purpose:
This senior leader will own the strategy, design, and transformation of Customer Care across all channels, with a specific mandate to leverage AI and automation to improve customer experience, quality, and efficiency.
This role defines the future-state service model, including how AI augments agents, powers self-service, and enables proactive support. It is a strategic partnership role that works with Operations & Product to deliver systemic improvements.
Location: Glilot, Israel
Key Responsibilities
Customer Care Strategy & Roadmap: Define the vision and strategy for Customer Care that is aligned with company goals and customer needs.
Partner with all functions across the Operations department to define the service strategy and track execution.
Technology and Innovation: Spearhead the implementation of cutting-edge technologies, including omnichannel platforms (CCaaS), LLM-powered self-service chatbots, and AI agent-assist tools.
Work with Product teams to build in-product support and self-service tools that reduce avoidable contacts.
Voice of the Customer (VoC) Advocacy: Act as the "Voice of the Customer" across the company.
Collaborate closely with Product, KYC, and GTM teams to share insights, drive product improvements, and create a seamless end-to-end customer journey.
Customer Experience (CX) Enhancement: Design and launch new, specialized service models, and identify opportunities to generate revenue through proactive, value-added services.
Inquiry Reduction & Process Improvement: Lead internal inquiry reduction and productivity improvement projects, along with cross-functional programs to tackle systemic drivers of contact and customer dissatisfaction.
Quality Framework & Strategy: Design and implement a global quality assurance framework to measure, analyze, and improve the performance of all customer interactions.

For over two decades, our company has mastered the art of real-time data. Weve built platforms that power the worlds most demanding systems, shaping how organizations grow their business with data-driven services. We have pioneered technologies that optimize data-driven services working with global organizations including American Airlines, Morgan Stanley, CSX, Goldman Sachs, Société Générale, Credit Agricole and more. As pioneers in data-tech, we are building on our DNA in real-time operational data to deliver cutting-edge GenAI solutions that empower businesses to unlock the full potential of their structured data and transform how they interact with information.
This position is full time, hybrid and located in Herzeliya.
Key Responsibilities:
Act as the primary data expert for customer onboarding, ensuring accurate data understanding and integration.
Partner with customers to understand their business logic and translate it into actionable data mappings within the platform.
Perform deep SQL analysis on raw datasets to validate structures, uncover issues, and ensure data integrity.
Identify gaps, inconsistencies, and edge cases, and proactively propose corrective actions.
Analyse customer usage data to identify trends, adoption challenges, and opportunities for improvement.
Create data-driven reports and visualizations that communicate findings clearly to both technical and business audiences.
Work cross-functionally with R&D, Product, and QA to ensure smooth data onboarding and accurate system behaviours.
Manage multiple onboarding and data-integration projects simultaneously, maintaining clear timelines and communication.

Required Legal Counsel
As a Legal Counsel, you will:
Act as a trusted business partner to cross-functional teams, providing ongoing legal support and practical, business-oriented strategic advice across multiple domains, including finance, procurement, HR/employment, and commercial matters, in alignment with company strategy
Draft, review, and negotiate a wide range of commercial agreements, including license and services agreements, reseller agreements, and employment-related contracts
Identify, assess, and mitigate legal and regulatory risks across the organization
Develop, implement, and maintain internal policies and procedures to support operations and compliance initiatives
Support legal and compliance-related projects, including regulatory matters, internal governance, and preparation of board and committee materials
Operate independently across a broad scope of legal matters, while coordinating with the groups General Counsel and stakeholders across different regions.

Responsibilities
Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks
Suitable for students, including part-time positions
Hybrid work model based in Herzliya