דרושים » משפטים » Junior Customer Success Manager

Were looking for an energetic RTB CSM, a highly motivated, self-starter who is passionate about the AdTech ecosystem and is eager to grow and shape our strategy and future. Come and join our leading, technological Programmatic team!
Great opportunity to join one of our most technological and dynamic departments!
Responsibilities

Serve as the primary point of contact for Supply and Demand partners.
Ensure Mars exceeds partner expectations through regular check-ins and relationship management.
Conduct performance analyses, providing insights to optimize campaigns.
Manage cross-functional projects with internal teams to ensure smooth execution.
Act as a programmatic specialist, advising partners on industry trends and best practices.
Attend industry events to stay updated and strengthen relationships.
Monitor and report on key performance indicators (KPIs) to meet or exceed targets.
Proactively identify opportunities to grow partnerships and drive revenue.

Role Overview:
Joining our team in Israel, helping our customers have a unique customer experience.
Serve as the main point of contact for our customers throughout their journey at our company.
Post-booking support according to customers needs.
Support during the trip to give a great customer experience.
Represent the voice of the customer and influence product development roadmap.
Rotating Shift Work Schedule, including weekends.

We are looking for an experienced and business-oriented Legal Director to lead and manage the companys legal activities. This role will support our company rapid growth by providing strategic legal guidance across multiple areas, including commercial agreements, regulatory matters, corporate governance, and risk management.
The Legal Director will work closely with senior leadership, product, operations, and external partners to ensure the company operates in a compliant, efficient, and scalable legal framework.
Responsibilities
Serve as the companys primary legal advisor and provide strategic legal guidance to leadership.
Support business initiatives by identifying legal risks and proposing practical solutions.
Draft, review, and negotiate a wide range of commercial agreements, including partnerships, vendor agreements, and service agreements.
Support business and operational teams in contract negotiations.
Ensure the company operates in compliance with applicable regulations in relevant markets.
Advise on regulatory matters related to healthcare and digital services when applicable.
Support corporate governance processes and maintain company policies and legal documentation.
Work with external legal counsel when necessary.
Identify potential legal risks and develop strategies to mitigate them.
Ensure legal processes scale effectively as the company grows.

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

As a Customer Success Account Manager (CSAM), you will serve as a trusted advisor to enterprise customers, helping them realize business value from their Microsoft technology investments. You will lead customer engagement strategies focused on cloud adoption, digital transformation, AI innovation, operational excellence, and business outcomes. The CSAM partners closely with customer executives, technical stakeholders, sales teams, solution specialists, and partners to accelerate solution deployment, increase consumption, and identify opportunities for expansion. This role combines customer success leadership, strategic account management, and business growth responsibilities, ensuring customers achieve measurable value while advancing their cloud transformation journey.


Responsibilities

Customer Success Leadership
Build and maintain trusted relationships with customer executives and key stakeholders.
Develop and execute Customer Success Plans aligned to customer business priorities.
Drive adoption, usage growth, and business value realization across Microsoft cloud solutions.
Lead executive business reviews and strategic customer engagements.
Proactively identify risks and develop mitigation plans to support customer success.

Cloud Transformation & Business Outcomes
Help customers accelerate their cloud, security, data, AI, and workplace transformation initiatives.
Ensure successful deployment, adoption, and long-term realization of solution value.
Connect business objectives with technology capabilities to drive measurable outcomes.
Advocate for customer needs and influence internal teams to deliver exceptional customer experiences.

Growth & Pipeline Accountability
Identify expansion opportunities through customer engagement, adoption insights, and business planning discussions.
Partner with sales teams to develop and accelerate cloud growth opportunities.
Contribute to pipeline generation by uncovering new business needs, transformation initiatives, and innovation opportunities.
Align customer success strategies with broader account growth plans.
Support opportunity progression from business value discussions through solution adoption and expansion.

Cross-Functional Collaboration
Coordinate resources across sales, technical, consulting, support, and partner teams.
Drive alignment between customer priorities and Microsoft solution strategies.
Foster a collaborative environment focused on customer outcomes and long-term growth.