דרושים » שירות לקוחות » Supply Retention Representative

We are looking for a Customer Experience Specialist.
As a Sales Customer Experience Specialist , you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission to accelerate the worlds transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 
מה תעשו:
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of values.

This includes acting as the new business specialist that attracts new corporate clients - With a combination of exceptional strategic sales and business acumen and a get-stuff-done, mindset, you will also bring exciting new growth opportunities to life. We are growing fast, so we also expect you to grow with us, taking ownership of a variety of strategic and operational responsibilities as we expand.

What you'll be doing
Full end-to-end responsibility over the sales acquisition funnel, from A-Z.
Identifying target prospective companies and establishing and cultivating relationships with key decision makers.
Acting as problem-solver for prospects needs and working with internal stakeholders to formulate solutions for them if necessary.
Analysing data to develop insights that inform sales acquisitions activities and optimise the sales funnel.
Working closely with Account Managers to ensure consistent and optimal outcomes for the business and for clients.
Working with our Marketing team to develop partnerships, attend events and create an acquisition funnel

We are looking for trilingual Customer Services Safety Agent for a challenging and meaningful role at the company's control and command center in Tel Aviv. In this role, you will be required to supervise, coordinate, and assist our users who use the platform (app).

This is a serious, long-term role in a growing tech company with training, structure, and real purpose - Not a call center. Not sales. Not outsourced.

Responsibilities:
Monitor and assist users via the security platform (app). Responses can be provided via video, phone, chat, or email.
Respond to various security situations and coordinate appropriate responses
Exercise judgment and professionalism in responding to inquiries and choosing the best solution.
Record, process, and report information both verbally and in writing in real time and/or after the completion of the service.

We are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.

Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At our company, were looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers needs.
What we offer
At our company, we believe in making sure our people smile when they go to work. Thats why we have:
High salaries
A comprehensive benefits package
Flexibility in shifts
A fun, young working atmosphere

We are looking for a high-performing motivated team player who can hit the ground running! Your opportunity to jumpstart your career in high-tech in one of the most thriving companies in Israel. This role offers growth opportunities, and a chance to build your career and develop your skills. As a Customer Support Representative at our company, you will be part of an amazing team that spends their day interacting with customers to help them grow their businesses. Our customers love our product, and it's incredibly unique to be able to support them, understand the product the best, and make an impact!
Here's what you're going to do:
Be the main point of contact for our customers through various channels to ensure their success and satisfaction
Educate the clients on best practices using our company according to their business needs
Being the bridge between the company and the customers regarding missing features, time spenders, etc
Taking part in the department projects to promote the team and develop your personal growth
You will work four days a week on a shift basis and the fifth day as an individual project oriented day.
There are two evening shifts every week until 22:00/00:00. Fridays and holidays once in a while - rotating with the rest of the team.

Are you an energetic self-starter who wants to make a difference in peoples lives? Sell a product youre proud of, and make great money along the way. We are looking for phone sales reps to market our life-changing products all over the world.
What we offer
we believe in making sure our people smile when they go to work. Thats why we have:
High salaries
A comprehensive benefits package
Flexibility in shifts
A fun, young working atmosphere
Our employees enjoy a range of benefits to enhance work-life balance and well-being:
Hybrid work model
Modern, beautiful office in Tel Aviv, close to public transportation
On-site gym and pilates classes
Dog-friendly office
Well-stocked kitchens and a monthly meal allowance
Fully funded supplemental health insurance