דרושים » שירות לקוחות » Retention Representative

Are you an energetic self-starter who wants to make a difference in peoples lives? Sell a product youre proud of, and make great money along the way. We are looking for phone sales reps to market our life-changing products all over the world.
What we offer
we believe in making sure our people smile when they go to work. Thats why we have:
High salaries
A comprehensive benefits package
Flexibility in shifts
A fun, young working atmosphere
Our employees enjoy a range of benefits to enhance work-life balance and well-being:
Hybrid work model
Modern, beautiful office in Tel Aviv, close to public transportation
On-site gym and pilates classes
Dog-friendly office
Well-stocked kitchens and a monthly meal allowance
Fully funded supplemental health insurance

A Tel Aviv based FinTech startup that provides the worlds leading 360 financial solution for small businesses.
platform enables every small business to:
Accept payments online & in person.
Pay vendors easily and automatically.
Access real time funding & Credit as needed.
Access full invoicing and bookkeeping solution.
Use multiple pre-integrated 3rd party services.
Were targeting one of the largest markets in the world. Small businesses represent 99% of the worlds businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should Let The Baker Bake!
Whats unique about?
Weve entered our rapid growth and expansion stage and are planned to grow from 50 to 200+ employees over the next year. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the companys evolution.
We are currently processing billions in volume for 80,000+ businesses and were just getting started. If you are talented, humble and ambitious now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey.
About the Opportunity:
We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

we are an AI-powered marketing platform that helps consumer brands personalize customer interactions. we work with brands like True Classic, Honeylove, and Mejuri to improve retention and grow customer LTV by developing AI models that deliver the right interaction to the right user at the perfect timing. As AI transforms how businesses engage customers, we are pioneering the next wave of intelligent, automated marketing tools.About the Role:As our first Client Strategy Lead, you will play a critical role in ensuring our customers maximize the value of our company. Youll drive product adoption, foster long-term relationships, and provide strategic insights that shape our product roadmap. This is a unique opportunity to build and scale our customer strategy function while working closely with GTM, Product, Marketing, and Engineering teams.What Youll Do: Own the post-sale customer journey, including onboarding, ongoing support, and retention strategies. Build trusted relationships with key stakeholders, understanding their challenges and guiding them to success with us. Become a subject matter expert on our company, the Ecommerce space, retention marketing, and related SaaS tools. Advocate for customers internally, championing product improvements and initiatives that enhance their experience. Collaborate cross-functionally with GTM, Product, Marketing, and Engineering to refine strategies and drive growth. Help scale the Customer Strategy function, building playbooks and processes as we expand. If based in Tel Aviv occasional availability for customer calls during evenings or Friday afternoons.Why Join Us? Make an impact at a fast-growing startup where your work directly influences our product and customer strategy. Collaborate with a world-class team across product, engineering, and GTM functions. Grow with us as we scale, with opportunities to shape the future of our customer strategy organization

As a Sales Advisor, you will play a critical role in helping customers on their journey to ownership of a vehicle. You will be a product expert who is passionate about mission and can communicate the benefits of owning to potential customers. You will work with customers to understand their needs, educate them about vehicles, and guide them through the sales process to ensure they make an informed decision.
You have relentless determination to succeed, and you are driven by the mission to accelerate the worlds transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
מה תעשו:
Be a product expert on vehicles and technologies, and stay up to date with the latest developments and trends
Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
Provide detailed and transparent information about the benefits of owning a vehicle, including charging and maintenance costs, environmental impact, and driving experience
Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
Provide an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
Meet or exceed sales targets and performance metrics
Work collaboratively with other members of the team to ensure a seamless customer experience

General duties:

Operate with a flexible mindset to support sales and delivery needs across the team
Ensure that customer details and all actions are accurately tracked and updated in our internal systems
Execute on and share best practices with and across your location
Educate customers on the full ecosystem and all available solutions available to meet their needs
In respect to processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
Manage any additional duties to support wider business requirements
Maintain car readiness through cleaning test drive to keep brand at excellence level
Maintain a store standards related to cleanliness
Use avaya or client management tool existing
Event creation and participation to create leads
Follow up of customers to ensure a sales is realized

JR289553

Our Account Executives engage with existing customers and new leads to sell the entire Commerce Cloud solutions. You will build positive, trusted relationships with both essential team members and decision-makers within your patch, and become natural at helping customers realize value from their Salesforce investments. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Your Responsibilities:

Develop and implement successful sales campaigns for Commerce Cloud across our install base, prospects and whitespace territories.

Personally build new leads from prospecting efforts and assist others in qualifying leads & sales opportunities thoroughly.

Leverage business from new & established relationships.

Strategize, negotiate & close business.

Understand the commercial aspects of the Commerce Cloud and solutions.

Exceed an annual sales quota by running a full sales cycle to address client problems and transform their businesses.

Enable and educate internal teams to ensure they can successfully seek Commerce Cloud opportunities.

Be customer-facing as required.

We are looking for a Customer Experience Specialist.
As a Sales Customer Experience Specialist , you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission to accelerate the worlds transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 
מה תעשו:
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of values.

We are looking for a Supply Retention Representative.
The retention representative will be responsible for responding to driver retention calls: Identify and resolves drivers complaints through empathy and creative techniques, in order to motivate drivers to continue using services, while providing quality customer experience.
Work in a fast-paced call center environment and make outbound retention calls to existing clients who ask to quit and/or downgrade services on their account.
Receive inbound retention requests from current clients or initiate proactive calls to clients with low usage, all in a high-intensity call center environment.
Initiate calls to clients with past due fees in order to collect payment.
Resolve drivers complaints / concerns through active listening, empathy and professionalism.
Utilize proactive retention skills to turn requests for service termination or downgrades into engagement by identifying drivers needs.
Increase drivers engagement and use.
Identify and report systematic problems that could have negative impact on clients experience.
Lead processes and projects in order to generate solutions to reduce client dissatisfaction.

we are looking for a Sales Customer Success Manager who will drive retention and revenue growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success. This includes identifying opportunities to expand customer usage of the platform.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills, combined with a results-oriented approach to driving customer value and platform adoption.
What am I going to do?
Onboard high-value customers with demos, highlighting features that drive increased usage and potential upgrades, while providing educational sessions on best practices, premium features, and services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to maximize ROI and ensure customer success.
Increase retention and revenue growth by identifying and closing upsell and cross-sell opportunities, while driving expansion revenue through strategic advisory.
Represent the voice of the customer, providing valuable feedback and insights to core product and marketing teams.
Track and report on key KPIs such as churn rate, expansion revenue, and customer lifetime value to measure success and improve customer satisfaction.
Develop and execute customer success plans that outline strategies for achieving customer goals and maximizing platform usage.
Use strong analytical skills to translate data into actionable insights, proactively suggesting solutions and upgrades to meet evolving customer needs.
Work with tools like Salesforce and G Suite to manage customer accounts and monitor performance, ensuring structure in ambiguous situations.

We are looking for a Partner Relationship Manager for Partnerships Acquiring.
The partnership channel supports fast growing innovative partners like Paynt, CCV, Mollie and Littlepay. Through our partnership channels supports thousands of small to mid-size merchants. We have a track record of growth with Payment Facilitators and Independent Sales Organizations due to our strong product offering. We pride ourselves on our customer intimacy and being able to act fast to meet our partners evolving needs.The role.
The Partner Relationship Manager is responsible for building up and maintaining a strong relationship with current and future partners. This involves being a part of the sales cycle and managing the partner relationship. Communications and relationship management with key partners is mostly held at the C-level.
The successful candidate will be someone of the calibre and ability to make an immediate impact. They will need to be comfortable working in a business that operates at pace and cutting through any complexity. They will have intellectual horsepower, resilience, and strong interpersonal skills to get different teams aligned for large projects.
The role reports into the Head of Partner Relations. Location is office based out of Tel Aviv, workdays are Monday-Friday. The role will involve some travelling to meet partners across Europe.
Responsibilities:
Manage the Commercial, Contractual and Strategic activity for a designated list of partners
Regular engagement with partners as a representative of the business to identify partners needs
Create and drive strategic Relationship Management within each designated account to increase revenue and ensure stickiness
Maintain positive relationships with clients and manage expectations
Work closely with the product team, sales, support, marketing and management to continuously drive the best experience for our existing and potential partners.
Manage and prepare quarterly business reviews with partners.
Look for, and close, up-sell opportunities with partners for other products that the company may offer that are not currently being utilised by the partner.

Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them