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ORO TECH LTD
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סוג משרה: מספר סוגים
סטודנטים/ות? חיילים/ות משוחררים/ות? מחפשים עבודה בסביבה משפחתית עם אפשרויות קידום?
הצטרפו לחברה גדולה ומובילה כבקרים/יות בחדר בקרה, תפקיד משמעותי עם שעות גמישות, עבודה במשמרות.
במסגרת התפקיד:
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דרישות:
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כושר ביטוי מעולה בע"פ ובכתב
ניסיון קודם במוקד טלפוני (צבאי או אזרחי) - יתרון
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הגשת מועמדות
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8205755
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Location: Tel Aviv-Yafo
Job Type: Full Time
As we continue to expand, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a pivotal role in providing exceptional customer service to high-tech employees, ensuring a smooth onboarding experience and matching their financial needs with our technological services.

What You'll Be Doing:

Conduct professional Zoom meetings with high-tech employees to understand their financial needs and assess compatibility with our company's technological services.
Collect and process personal data, ensuring all necessary documentation, including financial powers of attorney, are completed accurately and efficiently.
Demonstrate a genuine interest in customer satisfaction, going above and beyond to exceed their expectations and address any concerns or questions they may have.
Leverage your experience in customer service or sales in the financial field to build rapport and establish long-term relationships with clients.
Utilize excellent verbal and written communication skills to effectively convey complex financial information in a clear and concise manner.
Demonstrate intellectual sharpness and high digital skills to navigate our systems and provide efficient and accurate support to customers.
Requirements:
Previous experience in customer service or sales, specifically in the financial field, with a proven track record of delivering exceptional customer experiences. Experience in banks, pension funds, or other financial institutions is highly desirable.
Strong understanding of financial products and services, such as mortgages, pensions, tax refunds, insurance, and other financial verticals.
Excellent verbal and written communication skills in Hebrew, with the ability to effectively engage with clients and provide clear explanations of complex financial concepts.
Strong attention to detail and accuracy in handling sensitive personal and financial information.
Demonstrated intellectual sharpness and the ability to quickly grasp and understand various financial products and services.
High technological skills, including proficiency in using digital communication tools and CRM platforms.
A genuine passion for customer satisfaction and a proactive mindset in addressing customer needs.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8221808
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25/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.

Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.
Requirements:
Proven experience in customer service/call center roles.
Native English speaker / English mother tongue level- must.
Ability to work evening, night ,and weekend shifts - must.
Excellent verbal & written communications skills.
Ability to display great time management and prioritize workload while remaining organized and efficient.
Familiarity with American customer service and culture.
A medical and/or travel and/or Insurance background is a plus.
Tech-oriented.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8230796
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
26/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a hands-on, customer-obsessed Customer Service Lead to lead and elevate our service operation. In this role, in addition to overseeing day-to-day activities youll build a high-performing team, champion the voice of the customer, and turn service insights into business impact.
Youll be responsible for owning the end-to-end experience within the service center, driving performance, and creating a customer-first culture that balances empathy with execution. This is a pivotal role for someone who thrives in fast-paced environments, leads by example, and knows how to turn operational challenges into growth opportunities.
If you're passionate about service excellence, inspired by data, and love building strong, motivated teams we'd love to meet you.
Job Responsibilities:
Have full hands-on responsibility to oversee all customer activities from the ground up.
Build, mentor, and manage a high-performing team of customer service representatives.
Foster a culture of ownership, accountability, and continuous growth
Set ambitious KPIs and implement strategies to meet and exceed service targets.
Actively track performance metrics and respond quickly to deviations. Motivate teams through clear goals, real-time feedback, and recognition of success
Own the end-to-end customer journey within the service center, Identify friction points and proactively implement solutions that improve satisfaction
Handle complex escalations with professionalism and resolve them with long-term impact in mind
Serve as the primary interface between the service center and other business units (product, tech, operations) and lead cross-functional initiatives to enhance operational excellence.
Requirements:
Proven experience as a team leader or call center manager required
Proven experience in the Banking sector - Required
Strong knowledge of customer experience practices, digital processes, and service center operations
Goal-oriented with a track record of improving performance
Data analysis skills and experience managing KPIs
Ability to thrive in a dynamic and fast-changing environment
Bachelors degree in a relevant field required
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8233028
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
23/06/2025
Location: Tel Aviv-Yafo
Job Type: Full Time and Temporary
As a global fintech specializing in secure, real-time cross-border payments we simplify international transactions for businesses by providing a seamless and efficient payment experience. Our platform leverages advanced API solutions to enable real-time currency rates, introduce new payment methods, and deliver a local-like payment experience for cross-border transactions.
Our focus on innovation enables us to deliver true financial inclusion for both individuals and businesses around the globe.
Responsibilities
Assisting customers in the application and registration process
Delivering service with professionalism and empathy according to company standards
Investigating and resolving customer issues
Providing guidance on app features and services
Responding to customer inquiries via chat and other support systems
Managing multiple systems and tasks in parallel.
Requirements:
Fluent Tagalog speaker must
Minimum of 2 years experience in customer service must
Available for full-time work, including weekends must
Proficiency with Microsoft Office tools (Word, Excel, etc.)
High-level English written and verbal
Strong communication skills and customer-oriented mindset
Strong multitasking skills and ability to manage multiple systems simultaneously
Ability to work well under pressure and remain calm in a dynamic environment
Commitment to the temporary nature of the position (maternity leave cover).
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8227578
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a highly skilled and experienced Representative to join our team.
In this role, you will primarily focus on handling escalations from couriers and investigating unusual incidents. You'll be responsible for resolving complex issues, guiding our partners, and ensuring that high-quality service is maintained throughout the escalation process.

Youll be acting as a key factor in maintaining a high level of standard and satisfaction amongst Couriers who partner with us and of course - Helping optimize the workflow between all parties.

In our Trust and Safety Team life moves fast and there is no typical day, so to be successful in this role you will need to be self-motivated, confident, and creative, possess leadership characteristics, and have excellent relationship-building skills.

What You'll Be Doing:
Working on a full-time basis (Sun-Thu 09:00-18:00).
Making sure Courier Partners meet our level of standard and Performance.
Acting as an escalation point for any queries or issues.
Support the Operations Team on off-boarding/courier agreement terminations.
Co-work with our Support team to maintain a high level of service at all times.
Interact with 3rd parties regarding Couriers performance (Customers, citizens, etc;)
Requirements:
Previous experience working as a customer service representative.
Excellent communicator and a big team motivator as you will have daily contact with our courier partners.
Helping and listening to people is something that comes naturally and easily to you.
Ability to lead by example and show direction - you have the genuine will to support your team members and your courier partners.
Youre an expert and confident in expressing your social skills.
You are not afraid of and can act confidently in challenging situations.
You are a fast learner and attentive to both small details and the bigger picture.
Proactive planner and thorough thinker, as you constantly seek new ways to improve processes.
Fluent in Hebrew and English.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8221522
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Supply Retention Representative.
The retention representative will be responsible for responding to driver retention calls: Identify and resolves drivers complaints through empathy and creative techniques, in order to motivate drivers to continue using services, while providing quality customer experience.
Work in a fast-paced call center environment and make outbound retention calls to existing clients who ask to quit and/or downgrade services on their account.
Receive inbound retention requests from current clients or initiate proactive calls to clients with low usage, all in a high-intensity call center environment.
Initiate calls to clients with past due fees in order to collect payment.
Resolve drivers complaints / concerns through active listening, empathy and professionalism.
Utilize proactive retention skills to turn requests for service termination or downgrades into engagement by identifying drivers needs.
Increase drivers engagement and use.
Identify and report systematic problems that could have negative impact on clients experience.
Lead processes and projects in order to generate solutions to reduce client dissatisfaction.
Requirements:
Minimum of 1-2 years of experience in a Call Center sales environment.
Excellent computer skills, experience working with SAP and / or Sales Force.
Experience in working in a goal-oriented environment.
Strong oral communication skills.
Excellent interpersonal skills to work effectively with teams throughout the organization.
Ability to gain trust and confidence with clients.
Ability to work independently.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8212114
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
06/07/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are actively seeking a Technical Customer Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their business objectives. This position demands a blend of technical expertise and customer-facing skills to guide customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for expansion.

Responsibilities:
Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to us.
Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals.
Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.
Requirements:
5+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry.
In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure and software development processes.
Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8246139
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Our awesome Customer Support Team is looking for an additional our company's Member. If you bring English and an additional Language, love to solve Problems, arent scared of Challenges and work great in a fun Team, then you are the One we want!
Responsibilities
You are the first Contact Person for our Players.
Help solving technical Issues together with our QA Team.
Provide detailed Information regarding our Games and all special Features.
Player Retention.
Requirements:
Mother Tongue English - Must, any additional Languages Big Advantage.
Familiar with Social Gaming Culture.
Previous Customer Support Experience is a big Advantage.
Excellent Social Skills, Customer oriented, strong Problem-Solving Skills.
Tech-Savvy and Ability to prioritize Tasks.
Willingness to work in Shifts (incl. Evenings / Weekends / Holidays).
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8223641
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מה השם שלך?
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סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: More than one
We are seeking service-oriented representative to provide frontline service to customers requiring taxi services at the Israeli airport.
Working Hours:
Shift work, 24/7 availability.: Morning: 6am-14pm, Afternoon:14pm-22pm, Night: 22pm-6am
This position is highly suitable for students.
Requirements:
Previous experience in customer service is an advantage.
Strong customer service orientation.
High level of motivation.
Excellent interpersonal skills.
Presentable appearance.
Fluency in both spoken English and Hebrew.
Availability for a minimum of 4 shifts per week.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8212176
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