דרושים » עבודה ראשונה » Trilingual Customer Services Safety Agent

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

As we continue to expand, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a pivotal role in providing exceptional customer service to high-tech employees, ensuring a smooth onboarding experience and matching their financial needs with our technological services.
What You'll Be Doing:
Conduct professional Zoom meetings with high-tech employees to understand their financial needs and assess compatibility with our company's technological services.
Collect and process personal data, ensuring all necessary documentation, including financial powers of attorney, are completed accurately and efficiently.
Demonstrate a genuine interest in customer satisfaction, going above and beyond to exceed their expectations and address any concerns or questions they may have.
Leverage your experience in customer service or sales in the financial field to build rapport and establish long-term relationships with clients.
Utilize excellent verbal and written communication skills to effectively convey complex financial information in a clear and concise manner.
Demonstrate intellectual sharpness and high digital skills to navigate our systems and provide efficient and accurate support to customers.

Required Digital Service Representative
Job Description
The Customer Care Specialist acts as a liaison between us, its drivers, clients and passengers. Customer Care is key to the delivery of our service commitments and is vital in your approach towards your duties.
You are an integral part of the customer service, drivers support service.
The role is entirely customer facing. Another part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.

We are looking to fill a vital role in our Customer Support team that is pivotal to the success of our customers' accessibility efforts. This position will start as a hands on keyboard Support Engineer with the end goal of shaping and managing the global team.

You will be joining a team of highly professional and innovative support and solution engineers that are driven by passion for the domain and the mission of the company.

Your Impact:
Provide expert technical support to customers, resolving complex issues and ensuring seamless implementation of our accessibility tools via tickets and occasional meetings.
Educate and empower customers by creating code/framework examples and documentation.
Act as a bridge between customers and product and engineering teams, gathering feedback to help prioritize and improve product features.
Contribute to internal knowledge bases and processes, streamlining support workflows and enhancing team efficiency.
Build a first in class support team.

Required Customer representative
Job Description
Our commute Saas and operational service.
As one of our Ventures, it leverages our Saas and operational expertise to enter new market segments and provide the best commute platform for the top enterprises in Israel and the world.
Job description:
Providing ongoing support to customers who use the service (telephone/written)
Responding and ongoing management of the drivers who provide service
Shift operation with several systems at the same time
Operating our SAAS platforms
Real-time problem solving
Update reports.

Be a point of contact for Mid-tier viewers and agencies.
Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
Record the issues users are experiencing in task tracking tools.
Gather feedback and propose improvements to the user experience
Achieving good results in personal KPIs and helping teammates do the same.

We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.

If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!

You will:
Working Sunday Thursday 08:00-17:00, 5 days a week.
Hybrid work environment both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote the company`s Cultural Values through both behavior and attitude, including being an advocate for team members.

Required Customer Service Representative
Job Description
As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.
You will work in a 24/7 customer service center, ensuring seamless support around the clock.