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Required Customer Retention Account Manager - German Speaker
As a Customer Retention Account Manager you will...
Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
Manage cadence for effective renewal forecasts and projections
Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Accountable for maintaining accurate customer renewal records including licenses, software expiration dates and customer contact information
Communicate effectively with customers and internal stakeholders to provide updates, resolve issues, and gather feedback
Identify accounts at risk and work to develop and execute mitigation plans.

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
* Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

Dynamic role focused on Enterprise Accounts License Renewal business in tandem with the Local Distributor and Partner Sales teams for EEMEA region (covering Eastern Europe, Middle East and Africa)
Primary objective is to maximize services revenue from existing customer base while driving upsells during regular account reviews
Work with Enterprise Account Managers to increase and secure all renewals
Generate demand for and increase services revenue across our portfolio with emphasis on emerging products
Meet with Manager/Director/CXO level of customers management teams from IT to Procurement
Execute a consistent sales methodology, Salesforce data hygiene and deliver highly accurate forecasts
This is a quota carrying position
Data focused sales position with high attention to detail and presentation skills

Required CXM - Renewal and Expansion Manager
Job description
As a Renewal and Expansion Manger, you'll be responsible for driving upsells, renewals, and monthly-to-annual conversions for our customer accounts. You'll play a crucial role within the CX Squad by identifying growth opportunities and ensuring customers are getting maximum value from their subscriptions.
Responsibilities:
Manage renewal processes to maintain high retention rates
Focus on converting monthly customers into annual contracts
Drive SMB account growth through upselling and cross-selling
Collaborate with Solutions engineer to align product value with customer commercial requirements
Track and report on conversion metrics and growth KPIs
Develop effective strategies for account expansion
Conduct commercial-focused customer calls and meetings
Working days Monday-Friday, availability in US hours.

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
*** Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

We are looking for a Customer Experience Manager.
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
Advocate for customers, ensuring their needs are met, and they receive a high-quality customer experience.
Own financials, including services revenue and margin, and make strategic financial decisions.
Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.

The SASE Customer Marketing Specialist will focus on customer engagement and retention by creating compelling success stories and leveraging customer insights.

Key Responsibilities
Develop and share customer success stories and testimonials.
Enhance customer engagement through newsletters and webinars.
Analyze customer feedback to inform marketing strategies.
Develop and execute marketing strategies that engage customers throughout their journey, from onboarding and adoption to renewal and expansion.
Partner with customer success and product teams to drive awareness and usage of key product features that enhance stickiness and reduce churn.
Create targeted campaigns to promote upsell/cross-sell opportunities, feature adoption, training resources, and community engagement.
Develop customer-focused materials and toolkits for account managers to support renewals, QBRs, and expansion conversations.
Collaborate with customer analyst marketing for outreach strategies.

As Director of Customer Success for the Public Sector, you will lead customer engagement initiatives tailored for governmental and defense clients worldwide. Serving as the primary liaison for our public sector customers, your role will ensure clients fully leverage AI capabilities to achieve their strategic security and maritime safety objectives. This position requires strategic leadership, deep familiarity in the public sector dynamics, and customer relationship excellence.
Key Responsibilities:
Develop and implement comprehensive customer success strategies specifically for public sector clients, including coast guards, navies and defense agencies.
Lead and mentor a global team of Customer Success Managers focused on the public sector, providing strategic oversight, coaching, and mentorship.
Act as the expert escalation point for specific public sector client issues, ensuring effective resolution and sustained client satisfaction.
Manage end-to-end account responsibilities, encompassing technical integration, operational deployment, and ongoing product support to the public sector.
Collaborate with the Customer Success Leadership team on best practices for the team, market learning and training of the team.
Collaborate extensively with Product, R&D, and Sales teams to align client needs with product development and strategic company goals.
Identify opportunities for upselling and expanding solutions within existing public sector accounts through value and engagement, contributing significantly to revenue growth.
Organize and conduct specialized training, webinars\workshops addressing public sector operational scenarios, challenges, and best practices for AI-driven maritime security.
Systematically gather, analyze, and relay client feedback to internal stakeholders to inform continuous product innovation and improvement.

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more. Our products: Artlist : an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, AI tools and more.
Motion Array : the ultimate creator hub with top-tier templates, plugins, music, SFX, footage, AI voiceover, motion graphics, and more. We’re looking for an experienced and strategic Director of Account Management to lead our Account Management teams in Israel. In this senior role, you'll be responsible for scaling, mentoring, and enabling multiple high-performing teams, implementing best practices, ensuring ongoing account success, renewal growth, and expansion. This is a fantastic opportunity for a hands-on leader with a deep understanding of SaaS dynamics and customer-centric growth. Responsibilities:
* Lead, develop, and manage strong teams of Account Managers.
* Focus on hiring top talent and a winning organization.
* Define and implement best-in-class account management practices and workflows.
* Drive account retention, expansion, and customer satisfaction metrics.
* Work closely with Sales to align on customer lifecycle goals and handoffs.
* Establish scalable processes and KPIs to monitor team performance and customer outcomes.
* Support strategic enterprise accounts when necessary.
* Collaborate with product and marketing teams to ensure the voice of the customer is heard.

We are looking for an Enterprise Account Executive, to be directly responsible for our growth in the EMEA region providing an exciting opportunity to drive and shape the future of DevOps processes within your allocated Enterprise account portfolio. You will be responsible for identifying opportunities to maximize our customers value from our products and services, maintaining strong customer relationships.
As an Enterprise Account Executive you will...
Manage sales pipeline across new business and upsell opportunities to Enterprise customers
Responsible for the success and renewals process for the customer portfolio; analyze usage metrics to understand customers usage of our product (evaluate product adoption)
Contact customers throughout the life cycle to identify potential growth opportunities and maintain long-term account health and relationships
Partner with Finance, Legal, Product, Technical teams in negotiating, structuring, and quoting renewal contracts for highest possible renewal rates
Use salesforce.com, JIRA, BI, and Advanced Microsoft Excel
Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success.