דרושים » מכירות » CXM - Renewal and Expansion Manager

We are looking for a talented, highly motivated Account Manager (AM) to manage our Israeli accounts. This role is focused exclusively on customers in the Israeli market and involves owning and nurturing relationships with decision-makers, driving upsells and expansions, and ensuring seamless renewals.

The successful candidate will build trusted partnerships with customers, expand reach within their organizations, and proactively address needs to maximize satisfaction, retention, and growth. This position requires travel within Israel to meet customers face-to-face, build stronger relationships, and support account growth. The AM will report directly to the Team Lead (AM Team).

Build and nurture strong relationships with decision-makers at Israeli companies, addressing risks proactively to ensure satisfaction and retention.
Identify upsell and expansion opportunities, drive renewals, and negotiate contracts to secure long-term partnerships.
Expand presence across customer organizations by engaging stakeholders and uncovering broader needs.
Partner with Customer Success Managers (CSMs) to resolve challenges, translate customer insights into actions, and deliver value-driven solutions.
Advocate for customer needs internally, ensuring alignment across teams and continuous improvement of the customer experience.
Monitor customer environments to identify potential issues and ensure seamless platform usage.
Prepare and lead account reviews and presentations, demonstrating business value and strategizing future initiatives.
Travel within Israel to visit customers, strengthen relationships, and align on strategic goals through face-to-face interactions.

The mission of a Customer Success Manager is to establish a trusting relationship with our SMB and enterprise-level customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation & customer onboarding to providing value throughout the relationship with the customer until their contract renewal.

Work Days: Monday-Friday

Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers), by providing the customer with best practices on how to use the platform to manage third-party security risk and exceed their goals.
Represent the voice of the customer and be part of the product development roadmap.
Partner with Account Management and Product Teams on upsell, cross-sell, and expansion opportunities.
Leverage your product knowledge and experience to ensure customers receive the utmost value of product.

In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth. You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks, and improving customer dedication. You have a deep understanding of us, our technology, and the industry landscape, while acting as a Technology Advocate.

As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of our technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.

Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
Advocate for customers within us, ensuring their needs are met, and they receive a high-quality customer experience.
Own financials, including services revenue and margin, and make strategic financial decisions.
Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.

We are looking for a Customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of suite of services.
Workdays Monday to Friday
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging solutions.
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where can deliver even greater value for our customers.
Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
Simultaneously and successfully managing multiple client relationships.
Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

we are an AI-powered marketing platform that helps consumer brands personalize customer interactions. we work with brands like True Classic, Honeylove, and Mejuri to improve retention and grow customer LTV by developing AI models that deliver the right interaction to the right user at the perfect timing. As AI transforms how businesses engage customers, we are pioneering the next wave of intelligent, automated marketing tools.About the Role:As our first Client Strategy Lead, you will play a critical role in ensuring our customers maximize the value of our company. Youll drive product adoption, foster long-term relationships, and provide strategic insights that shape our product roadmap. This is a unique opportunity to build and scale our customer strategy function while working closely with GTM, Product, Marketing, and Engineering teams.What Youll Do: Own the post-sale customer journey, including onboarding, ongoing support, and retention strategies. Build trusted relationships with key stakeholders, understanding their challenges and guiding them to success with us. Become a subject matter expert on our company, the Ecommerce space, retention marketing, and related SaaS tools. Advocate for customers internally, championing product improvements and initiatives that enhance their experience. Collaborate cross-functionally with GTM, Product, Marketing, and Engineering to refine strategies and drive growth. Help scale the Customer Strategy function, building playbooks and processes as we expand. If based in Tel Aviv occasional availability for customer calls during evenings or Friday afternoons.Why Join Us? Make an impact at a fast-growing startup where your work directly influences our product and customer strategy. Collaborate with a world-class team across product, engineering, and GTM functions. Grow with us as we scale, with opportunities to shape the future of our customer strategy organization

Were looking for a Customer Success Manager SMB to work closely with a selection of our SMB clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for solutions. This role will report to the Team Manager, Customer Success, TLV.

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success.
Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with offerings.
Trusted Advisor: Act as a reliable partner and advisor, offering guidance and support throughout the customer journey.
Churn Risk Management & Retention: Identify and mitigate risks of account churn by implementing proactive measures to retain customers and enhance their experience.
Client Engagement: Ensure clients are actively engaged with the platform, utilizing data-driven insights to highlight the value it brings to their business goals.
Upsell Opportunities: Assist in uncovering and identifying upsell opportunities during the customer lifecycle.
Product Expertise: Develop strong subject matter expertise across all solutions.

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to our largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our platform aka "best practices"
Proactively identify (growth) opportunities and optimization points for our clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our solutions by keeping high retention rates.

Were looking for a business operations associate to join our business team and lead diverse strategic processes with our partners worldwide.

In your role, you will manage implementation processes and work with our fleet partners to continuously optimize their daily operations. You will be your accounts main point of contact within us and support them with any technical or product adoption challenges.

With your excellent analytical and project management skills, you will build and maintain long-lasting relationships with customers and a reputation as a dependable and trustworthy advisor for our clients.

excellent analytical and project management skills

Responsibilities:
Manage a portfolio of customers, drive renewals, and identify expansion opportunities.
Lead implementation processes. Execute plans collaboratively with different stakeholders within the company.
Lead your accounts continued growth within the company by building and executing long-term strategic plans.
Extract, summarize, and analyze operational data to provide insights to customers and partners.
Manage client-facing projects end-to-end: collect client requirements, collaborate with product and development teams, and deliver results.

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Enterprise team, you will be expected to deliver value and ROI to our largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the Enterprise CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our platform aka best practices
Proactively identify (growth) opportunities and optimization points for our clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our solutions by keeping high retention rates.

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience. Responsibilities:
* Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdges solutions to help achieve customers' business goals.
* Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
* Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
* Develop and maintain a deep understanding of client needs and drivers and align GeoEdges technology to support those needs.
* Provide training and education on our products and new features through demos, webinars and training.
* Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
* Work with internal stakeholders to support and drive successful renewals.
* Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
* Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
* Own your accounts, build the relationship with the technical and management teams and with C -level executives.