דרושים » מכירות » Director of Account Management

We are looking for a talented, highly motivated Account Manager (AM) to manage our Israeli accounts. This role is focused exclusively on customers in the Israeli market and involves owning and nurturing relationships with decision-makers, driving upsells and expansions, and ensuring seamless renewals.

The successful candidate will build trusted partnerships with customers, expand reach within their organizations, and proactively address needs to maximize satisfaction, retention, and growth. This position requires travel within Israel to meet customers face-to-face, build stronger relationships, and support account growth. The AM will report directly to the Team Lead (AM Team).

Build and nurture strong relationships with decision-makers at Israeli companies, addressing risks proactively to ensure satisfaction and retention.
Identify upsell and expansion opportunities, drive renewals, and negotiate contracts to secure long-term partnerships.
Expand presence across customer organizations by engaging stakeholders and uncovering broader needs.
Partner with Customer Success Managers (CSMs) to resolve challenges, translate customer insights into actions, and deliver value-driven solutions.
Advocate for customer needs internally, ensuring alignment across teams and continuous improvement of the customer experience.
Monitor customer environments to identify potential issues and ensure seamless platform usage.
Prepare and lead account reviews and presentations, demonstrating business value and strategizing future initiatives.
Travel within Israel to visit customers, strengthen relationships, and align on strategic goals through face-to-face interactions.

we are an AI-powered marketing platform that helps consumer brands personalize customer interactions. we work with brands like True Classic, Honeylove, and Mejuri to improve retention and grow customer LTV by developing AI models that deliver the right interaction to the right user at the perfect timing. As AI transforms how businesses engage customers, we are pioneering the next wave of intelligent, automated marketing tools.About the Role:As our first Client Strategy Lead, you will play a critical role in ensuring our customers maximize the value of our company. Youll drive product adoption, foster long-term relationships, and provide strategic insights that shape our product roadmap. This is a unique opportunity to build and scale our customer strategy function while working closely with GTM, Product, Marketing, and Engineering teams.What Youll Do: Own the post-sale customer journey, including onboarding, ongoing support, and retention strategies. Build trusted relationships with key stakeholders, understanding their challenges and guiding them to success with us. Become a subject matter expert on our company, the Ecommerce space, retention marketing, and related SaaS tools. Advocate for customers internally, championing product improvements and initiatives that enhance their experience. Collaborate cross-functionally with GTM, Product, Marketing, and Engineering to refine strategies and drive growth. Help scale the Customer Strategy function, building playbooks and processes as we expand. If based in Tel Aviv occasional availability for customer calls during evenings or Friday afternoons.Why Join Us? Make an impact at a fast-growing startup where your work directly influences our product and customer strategy. Collaborate with a world-class team across product, engineering, and GTM functions. Grow with us as we scale, with opportunities to shape the future of our customer strategy organization

Were looking for an Account Manager to lead by example, drive revenue growth, and act as a strategic partner for our key accounts.
Where does this role fit in our vision?
Every role at our company is designed with a clear purposeto integrate collective efforts into our shared success, functioning as pieces of a collective brain. This Account Manager role is crucial in expanding our existing customer base and ensuring their long-term success, directly contributing to overall growth and vision of revolutionizing the B2B sales landscape.
How youll shape the future of B2B sales:
Own and grow a book of business, demonstrating best practices in customer engagement, pipeline creation, and closing deals.
Identify and execute opportunities to expand existing accounts and drive new revenue across multiple domains.
Work closely with customers to understand their business needs, deliver value, and position as a must-have solution.
Mentor and inspire the team on advanced sales techniques and foster a culture of excellence and accountability.
Collaborate cross-functionally with Sales, Marketing, and Customer Success to drive seamless customer experiences and maximize growth opportunities.
Bring new ideas to the table, refine processes, and help us redefine best-in-class account management.

Required CXM - Renewal and Expansion Manager
Job description
As a Renewal and Expansion Manger, you'll be responsible for driving upsells, renewals, and monthly-to-annual conversions for our customer accounts. You'll play a crucial role within the CX Squad by identifying growth opportunities and ensuring customers are getting maximum value from their subscriptions.
Responsibilities:
Manage renewal processes to maintain high retention rates
Focus on converting monthly customers into annual contracts
Drive SMB account growth through upselling and cross-selling
Collaborate with Solutions engineer to align product value with customer commercial requirements
Track and report on conversion metrics and growth KPIs
Develop effective strategies for account expansion
Conduct commercial-focused customer calls and meetings
Working days Monday-Friday, availability in US hours.

We are seeking a Technical Account Manager to join our Customer Success team.
In this role, you will oversee the entire customer lifecycle - from handoff from sales through onboarding, implementation, operationalization, expansion, and retention. As the primary technical contact for our enterprise clients, you will help them maximize the value of our platform, providing both technical and strategic guidance. We prioritize exceptional customer service, which is why we are building a highly capable and technically proficient CS team. If youre passionate about data security and ready to make an impact, we encourage you to apply and join us in safeguarding organizations against evolving cyber threats.
Responsibilities
Customer Relationship Management:
- Serve as the main technical contact for enterprise clients, establishing trusted, long-lasting relationships.
- Conduct regular account reviews and recommend optimizations to enhance our solutions.
Technical Expertise and Support:
- Provide guidance on our products, facilitating smooth integration across multi-cloud environments.
- Identify and address risks, inefficiencies, and areas for improvement in customer environments.
- Collaborate with Technical Support to ensure customer satisfaction.
Deployment and Implementation Support:
- Oversee deployment phases, ensuring seamless transitions from proof-of-concept to full implementation.
- Provide ongoing support to ensure successful adoption of our platform.
Product Training and Feedback Loop:
- Deliver training to help customers maximize our capabilities.
- Act as a customer advocate, collecting feedback to inform product development.

Provide immediate onboarding activities such as installation and training for IL and APAC, commercial customers
Manage the assigned customers to the established SLA
Assist and provide expert deployment, operational best practice
Translate customer product usage data into actionable advice for customers
Establish regular touch-points with assigned customers per the established SLAs, to review progress against strategic and technical objectives
Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.
Assist customers with planning and execution of technical solution implementations, and removing technical blockers
Lead complex implementation and onboarding projects for products and services.
Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers feedback
Proactively identify issues and coordinate with teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points.

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As a Sales Representative in our Sales function, you are responsible for selling our Products and Professional Services to existing our customers, as well as maintaining positive on-going relationships to meet evolving customer needs within the Enterprise vertical. Your overall focus areas will be in prospecting, developing business, responding to RFP's, developing proposals for presentation to customers, and selling Products and Services. Cross-functional teams from our Marketing, Systems Engineering and Product Development functions provide support and tools for you to leverage to attain and exceed sales performance goals. You will utilize your excellent relationship building, negotiating, and technical skills to be successful in this role.

Essential Functions:

The essential responsibilities of the Sales Representatives are to work directly with customers to capture sales opportunities and to work effectively across functions with other employees.

Specific areas of responsibility that you will be responsible for include:
Use relationship management techniques to develop selling opportunities within existing customer accounts; penetrate new divisions and organizations within assigned accounts; develop new selling relationships within assigned partner accounts.
Schedule and attend sales call appointments with customers. Other sales team members may also participate in the sales call to help qualify the opportunity.
Determining if customer has a valid need for our products and services.
Determining acceptance criteria that a customer could use to determine the success of an evaluation test project.
Utilizing a consultative approach, discuss business issues with customer and develop a formal quote, a written sales proposal, or a formal sales presentation addressing their business needs.
Respond to RFP's and follow up with customer.
Develop an account management plan to sell to customer based on their business need.
Build and strengthen your business relationship with customers within existing accounts. Ensure that their needs are being met.
Recommend marketing strategies.
Provide status information to your manager including forecast/pipeline information.
Provide, or facilitate training opportunities for your accounts.
Identify our customer references that can be utilized when reference selling.

Were looking for a business operations associate to join our business team and lead diverse strategic processes with our partners worldwide.

In your role, you will manage implementation processes and work with our fleet partners to continuously optimize their daily operations. You will be your accounts main point of contact within us and support them with any technical or product adoption challenges.

With your excellent analytical and project management skills, you will build and maintain long-lasting relationships with customers and a reputation as a dependable and trustworthy advisor for our clients.

excellent analytical and project management skills

Responsibilities:
Manage a portfolio of customers, drive renewals, and identify expansion opportunities.
Lead implementation processes. Execute plans collaboratively with different stakeholders within the company.
Lead your accounts continued growth within the company by building and executing long-term strategic plans.
Extract, summarize, and analyze operational data to provide insights to customers and partners.
Manage client-facing projects end-to-end: collect client requirements, collaborate with product and development teams, and deliver results.

We are looking for a Customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of suite of services.
Workdays Monday to Friday
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging solutions.
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where can deliver even greater value for our customers.
Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
Simultaneously and successfully managing multiple client relationships.
Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

Were looking for a Mid-Market & Enterprise Account Executive to drive revenue growth by identifying, engaging, and closing deals with mid-market and enterprise clients. This role requires a strong understanding of the MEDDPICC sales methodology and a hunter mentality to aggressively pursue new business opportunities.
Where does this role fit in our vision?
Every role at our company is designed with a clear purposeto integrate collective efforts into our shared success, functioning as pieces of a collective brain. This role is crucial to our revenue growth strategy, directly impacting our market share and expansion into key enterprise accounts.
How youll shape the future of B2B sales:
Identify and develop new business opportunities within the mid-market and enterprise segments.
Manage the full sales cycle, from prospecting to closing deals.
Utilize the MEDDPICC sales methodology to qualify leads and move opportunities through the pipeline.
Build and maintain strong relationships with key decision-makers and stakeholders.
Collaborate with cross-functional teams to ensure customer success and satisfaction.
Meet and exceed sales quotas and objectives.