דרושים » שירות לקוחות » Enterprise Renewal Manager - EEMEA

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
* Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
*** Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

IL CSM - Consumer Tech
Responsibilities:
Team Intro
Our team is dedicated to supporting B2C (Business to Consumer) advertisers in maximizing their product potential. We improve performance by offering creative solutions, assisting with audience targeting, resolving policy issues, and scaling their activities. Combining operational expertise with a customer-centric mindset, we help our clients achieve their marketing goals.
As a Client Solutions Manager (CSM), you will collaborate cross-functionally with teams across the organization to support leading Israeli B2C advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
This role is based in Tel Aviv.
Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in our external narrative in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience. Responsibilities:
* Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdges solutions to help achieve customers' business goals.
* Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
* Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
* Develop and maintain a deep understanding of client needs and drivers and align GeoEdges technology to support those needs.
* Provide training and education on our products and new features through demos, webinars and training.
* Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
* Work with internal stakeholders to support and drive successful renewals.
* Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
* Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
* Own your accounts, build the relationship with the technical and management teams and with C -level executives.

As Director of Customer Success for the Public Sector, you will lead customer engagement initiatives tailored for governmental and defense clients worldwide. Serving as the primary liaison for our public sector customers, your role will ensure clients fully leverage AI capabilities to achieve their strategic security and maritime safety objectives. This position requires strategic leadership, deep familiarity in the public sector dynamics, and customer relationship excellence.
Key Responsibilities:
Develop and implement comprehensive customer success strategies specifically for public sector clients, including coast guards, navies and defense agencies.
Lead and mentor a global team of Customer Success Managers focused on the public sector, providing strategic oversight, coaching, and mentorship.
Act as the expert escalation point for specific public sector client issues, ensuring effective resolution and sustained client satisfaction.
Manage end-to-end account responsibilities, encompassing technical integration, operational deployment, and ongoing product support to the public sector.
Collaborate with the Customer Success Leadership team on best practices for the team, market learning and training of the team.
Collaborate extensively with Product, R&D, and Sales teams to align client needs with product development and strategic company goals.
Identify opportunities for upselling and expanding solutions within existing public sector accounts through value and engagement, contributing significantly to revenue growth.
Organize and conduct specialized training, webinars\workshops addressing public sector operational scenarios, challenges, and best practices for AI-driven maritime security.
Systematically gather, analyze, and relay client feedback to internal stakeholders to inform continuous product innovation and improvement.

Required CXM - Renewal and Expansion Manager
Job description
As a Renewal and Expansion Manger, you'll be responsible for driving upsells, renewals, and monthly-to-annual conversions for our customer accounts. You'll play a crucial role within the CX Squad by identifying growth opportunities and ensuring customers are getting maximum value from their subscriptions.
Responsibilities:
Manage renewal processes to maintain high retention rates
Focus on converting monthly customers into annual contracts
Drive SMB account growth through upselling and cross-selling
Collaborate with Solutions engineer to align product value with customer commercial requirements
Track and report on conversion metrics and growth KPIs
Develop effective strategies for account expansion
Conduct commercial-focused customer calls and meetings
Working days Monday-Friday, availability in US hours.

Were excited to announce the search for a Renewal Sales Account Manager for the CIS/ Russian market!

Embark on a rewarding journey as a Renewals Account Manager with Check Point Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past three years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.

If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, Check Point is the ideal place for you.

Let's work together to shape the future of cybersecurity.

Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider Check Point teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of Check Point solutions and their competitive positioning.

Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them

Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions

Manage a portfolio of accounts with a focus on adoption and usage.

Work closely with our customers with the drive to help them change their workplace and achieve their business goals

Become a trusted advisor and ambassador of change in our customers workplace.

Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams

Protect existing revenue streams, identify opportunities and risks.

Assess client health and develop strategies to mitigate churn

Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution

Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

The Enterprise Customer Success Manager is responsible for overseeing our companys Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
The job will follow a hybrid model with work from home 2 days each week, with fixed office days.
Your main responsibilities will include
Develop and execute customer success plans based on their main desired business outcomes
Ensure that customers obtain the maximum value from their company's investment and use their licenses
Consult with customers to help them solve problems and achieve their goals
Analyze data to track customer progress and identify areas for improvement
Stay up-to-date on industry trends and best practices
Work collaboratively with other departments and teams to ensure customer success
Work with customers to create new use cases/success stories
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.