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Required Customer Retention Account Manager - German Speaker
As a Customer Retention Account Manager you will...
Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
Manage cadence for effective renewal forecasts and projections
Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Accountable for maintaining accurate customer renewal records including licenses, software expiration dates and customer contact information
Communicate effectively with customers and internal stakeholders to provide updates, resolve issues, and gather feedback
Identify accounts at risk and work to develop and execute mitigation plans.

We are looking for a Account Executive.
The Account Executive position is a dynamic and essential client-facing role that collaboratively interacts with prospects and internal teams to generate new business and build the client portfolio. The Account Executive is a valuable member of the Sales team, and the position brings with it an excellent opportunity to learn and grow within a lively and rapidly expanding company.
Responsibilities:
Own the full sales cycle from lead to close, including discovery, product demos, proposal development, and contract negotiation.
Build and maintain strong relationships with mid-market and enterprise prospects, acting as a trusted advisor throughout the buying process.
Understand and clearly articulate value proposition, capabilities, and differentiators to various stakeholders (marketing, product, tech, and C-level).
Collaborate with internal teams (Marketing, Sales Development, Solutions Engineers, and Customer Success) to drive pipeline growth and close strategic deals.
Manage a robust pipeline of opportunities and forecast revenue accurately using CRM tools (e.g., Salesforce).
Lead in-person and virtual presentations tailored to the prospects business needs and industry vertical.
Stay up to date on the latest trends in CRM Marketing, AI-driven personalization, customer retention strategies, and the competitive landscape.
Represent us at industry events, conferences, and webinars as needed.
Continuously seek ways to improve sales effectiveness and contribute to the evolution of sales strategies and best practices.
Maintain a consultative sales approach rooted in transparency, value, and partnership.

JR286322

The Salesforce Digital Account Executive is a subject matter authority and trusted advisor who works with top Israeli prospects and customers to promote our marketing and commerce platform solutions that deliver relevant, personalized journeys across channels and devices. We are seeking an experienced quota-carrying sales executive who can work both as part of a broader Account Team and as an Individual Contributor driving self-generated sales opportunities focused on the full Salesforce Marketing, Data Cloud and Commerce technology stack.

Responsibilities:
Be the subject matter expert when it comes to top Israeli companies demonstrating Salesforce Marketing solutions within their enterprise.
Educate the broader Account team youll work with on all Salesforce Marketing, Data Cloud and Commerce technology capabilities.
Collaborate with the Account and Territory team to identify target accounts.
Build and drive revenue within a specified region and/or list of named accounts.
Generate business opportunities through networking, cold-calling, and prospecting into current Salesforce customers.
Lead the sales cycle for the entire Salesforce Marketing, Data Cloud and Commerce technology stack - including lead generation, deal strategy, pricing and packaging, and assistance with deal closure.
Meet and exceed all quarterly and annual sales quotas.
Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
Maintain accurate account and opportunity forecasting.
Ensure customer satisfaction and retention.

we are an AI-powered marketing platform that helps consumer brands personalize customer interactions. we work with brands like True Classic, Honeylove, and Mejuri to improve retention and grow customer LTV by developing AI models that deliver the right interaction to the right user at the perfect timing. As AI transforms how businesses engage customers, we are pioneering the next wave of intelligent, automated marketing tools.About the Role:As our first Client Strategy Lead, you will play a critical role in ensuring our customers maximize the value of our company. Youll drive product adoption, foster long-term relationships, and provide strategic insights that shape our product roadmap. This is a unique opportunity to build and scale our customer strategy function while working closely with GTM, Product, Marketing, and Engineering teams.What Youll Do: Own the post-sale customer journey, including onboarding, ongoing support, and retention strategies. Build trusted relationships with key stakeholders, understanding their challenges and guiding them to success with us. Become a subject matter expert on our company, the Ecommerce space, retention marketing, and related SaaS tools. Advocate for customers internally, championing product improvements and initiatives that enhance their experience. Collaborate cross-functionally with GTM, Product, Marketing, and Engineering to refine strategies and drive growth. Help scale the Customer Strategy function, building playbooks and processes as we expand. If based in Tel Aviv occasional availability for customer calls during evenings or Friday afternoons.Why Join Us? Make an impact at a fast-growing startup where your work directly influences our product and customer strategy. Collaborate with a world-class team across product, engineering, and GTM functions. Grow with us as we scale, with opportunities to shape the future of our customer strategy organization

Required CXM - Renewal and Expansion Manager
Job description
As a Renewal and Expansion Manger, you'll be responsible for driving upsells, renewals, and monthly-to-annual conversions for our customer accounts. You'll play a crucial role within the CX Squad by identifying growth opportunities and ensuring customers are getting maximum value from their subscriptions.
Responsibilities:
Manage renewal processes to maintain high retention rates
Focus on converting monthly customers into annual contracts
Drive SMB account growth through upselling and cross-selling
Collaborate with Solutions engineer to align product value with customer commercial requirements
Track and report on conversion metrics and growth KPIs
Develop effective strategies for account expansion
Conduct commercial-focused customer calls and meetings
Working days Monday-Friday, availability in US hours.

JR282802

Responsibilities:

Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts.

Develop and drive the overall long-term strategy for the account, aligned with customer business objectives.

Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc.

Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days.

Share Salesforce value proposition for existing and/or new customers.

Drive growth within an existing assigned account.

We are looking for a Partner Relationship Manager for Partnerships Acquiring.
The partnership channel supports fast growing innovative partners like Paynt, CCV, Mollie and Littlepay. Through our partnership channels supports thousands of small to mid-size merchants. We have a track record of growth with Payment Facilitators and Independent Sales Organizations due to our strong product offering. We pride ourselves on our customer intimacy and being able to act fast to meet our partners evolving needs.The role.
The Partner Relationship Manager is responsible for building up and maintaining a strong relationship with current and future partners. This involves being a part of the sales cycle and managing the partner relationship. Communications and relationship management with key partners is mostly held at the C-level.
The successful candidate will be someone of the calibre and ability to make an immediate impact. They will need to be comfortable working in a business that operates at pace and cutting through any complexity. They will have intellectual horsepower, resilience, and strong interpersonal skills to get different teams aligned for large projects.
The role reports into the Head of Partner Relations. Location is office based out of Tel Aviv, workdays are Monday-Friday. The role will involve some travelling to meet partners across Europe.
Responsibilities:
Manage the Commercial, Contractual and Strategic activity for a designated list of partners
Regular engagement with partners as a representative of the business to identify partners needs
Create and drive strategic Relationship Management within each designated account to increase revenue and ensure stickiness
Maintain positive relationships with clients and manage expectations
Work closely with the product team, sales, support, marketing and management to continuously drive the best experience for our existing and potential partners.
Manage and prepare quarterly business reviews with partners.
Look for, and close, up-sell opportunities with partners for other products that the company may offer that are not currently being utilised by the partner.

We are looking for a Customer Experience Specialist.
As a Sales Customer Experience Specialist , you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission to accelerate the worlds transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 
מה תעשו:
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of values.

Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them