Customer Success Manager Italian speaking

25/05/2025

Customer Success Manager Italian speaking

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: More than one

Full Time

Multilingual

English Speakers

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
*** Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

Requirements:
5+ years of customer facing experience in Enterprise SaaS customer success, account management, project management, pre-sales or post-sale services, working with Fortune 1000 companies and their executives.
Experience managing a quarterly retention and growth quota.
You've maintained a book of Enterprise customer accounts (4000+ Employees).
Increase customer satisfaction, adoption, and retention applying to a technical product.
High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.
Fluent in both English and Italian is a must
*** Working Days - Monday to Friday

This position is open to all candidates.

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7 ימים

Senior Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
* Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

Requirements:
5+ years of customer-facing experience in Enterprise SaaS as a Senior Customer Success Manager, excelling in customer success, account management, project management, pre-sales, and post-sale services. Proven ability to collaborate with Fortune 1000 companies and their executives, driving satisfaction, retention, and measurable results
Experience managing a quarterly retention and growth quota.
You've maintained a book of Enterprise customer accounts (4000+ Employees).
Increase customer satisfaction, adoption, and retention applying to a technical product.
High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.
Fluent in English is a must
Proficiency in other languages - Significant advantage
*** Working Days - Monday to Friday

This position is open to all candidates.

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8192700

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25/05/2025

Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience. Responsibilities:
* Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdges solutions to help achieve customers' business goals.
* Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
* Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
* Develop and maintain a deep understanding of client needs and drivers and align GeoEdges technology to support those needs.
* Provide training and education on our products and new features through demos, webinars and training.
* Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
* Work with internal stakeholders to support and drive successful renewals.
* Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
* Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
* Own your accounts, build the relationship with the technical and management teams and with C -level executives.

Requirements:
* 3+ years of tech B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts.
* Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
* An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
* Excellent problem-solving skills
* You're curious and tech-savvy. You enjoy deep diving into the technical details and have the ability to demonstrate your technical depth and skills.
* Excellent communicator with fluent spoken and written English
* Problem-solving skills: youre a natural troubleshooter, process oriented and a good communicator.
* Experience in AdTech/martech/ Cyber security big advantage. If you dont meet all of the above, thats okay! We believe in hiring people with a pas

This position is open to all candidates.

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8111090

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29/04/2025

Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

As one of the first hires on the Customer Success team, you'll work directly with our customers across the US and APAC. You'll guide them from onboarding to adoption, ensuring they integrate our platform smoothly, and more importantly, protect their users.

This role is part solution architect, part trusted advisor, and part strategist. Youll need to be technically confident, naturally curious, and capable of building strong relationships with both technical stakeholders and product-minded users.

Were looking for a builder. Someone with an owner's mentality whos eager to shape what customer success looks like. Someone who understands that start-ups grow fast, and wants to grow with us.

What Youll Do:
Own the Relationship
Be the go-to person for your customersdeeply understand their needs, priorities, and technical setup, and ensure theyre always protected.
Lead Onboarding and Integration
Take new customers live quickly and effectively. Help them understand where our product and their environments meet.
Advise and Educate
Act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities.
Be Technical, Not a Developer
You wont be writing production codebut youll need to be able to read it, test API calls, and debug integration issues with your customers. Think integrator level, not engineer.
Be Proactive
Identify risks before they become problems. Bring a proactive mindset to customer health, product usage, and long-term success planning.
Collaborate Cross-Functionally

Requirements:
3+ years in a customer-facing, technical rolesuch as Customer Success, Solutions Engineering, Sales Engineering or Technical Account Management.
Technical aptitude: you can understand how a product works, speak fluently about APIs and integrations, and get hands-on when needed.
Experience (or genuine curiosity) in blockchain, crypto, or web3; having all three is a bonus, but we value quick, consistent learners just as much.
Comfortable holding both technical and strategic conversations with product leaders, PMs, and technical counterparts.
A natural relationship-builder with strong communication skillsempathetic, consultative, and trustworthy.
Highly independent, resourceful, and action-orientedespecially important in a fast-moving, early-stage environment.

This position is open to all candidates.

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8157334

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7 ימים

Scaled Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and Hybrid work

Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them

Requirements:
3+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS company.
Experience in a scaled customer engagement model, managing a larger book of business using playbooks, automated communications, and one-to-many engagement strategies.
Comfort with technically complex productsability to quickly learn and advise customers on software solutions. Prior experience with WalkMe is strongly preferred.
Strong problem-solving skills, with the ability to offer real-time technical guidance and solution recommendations.
Excellent communication and relationship-building abilities, capable of engaging with a wide range of customer personas, from executives to hands-on product users.
Data-driven mindset, leveraging insights to proactively drive adoption, mitigate risk, and identify expansion opportunities.
Ability to work independently and cross-functionally, collaborating with sales, marketing, and product teams to enhance the customer experience.
Proficiency in German and/or French is a plus, but not required.
Must be able to work 3 days per week in the Tel Aviv office.

This position is open to all candidates.

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8192712

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09/05/2025

Client Strategy Lead

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

we are an AI-powered marketing platform that helps consumer brands personalize customer interactions. we work with brands like True Classic, Honeylove, and Mejuri to improve retention and grow customer LTV by developing AI models that deliver the right interaction to the right user at the perfect timing. As AI transforms how businesses engage customers, we are pioneering the next wave of intelligent, automated marketing tools.About the Role:As our first Client Strategy Lead, you will play a critical role in ensuring our customers maximize the value of our company. Youll drive product adoption, foster long-term relationships, and provide strategic insights that shape our product roadmap. This is a unique opportunity to build and scale our customer strategy function while working closely with GTM, Product, Marketing, and Engineering teams.What Youll Do: Own the post-sale customer journey, including onboarding, ongoing support, and retention strategies. Build trusted relationships with key stakeholders, understanding their challenges and guiding them to success with us. Become a subject matter expert on our company, the Ecommerce space, retention marketing, and related SaaS tools. Advocate for customers internally, championing product improvements and initiatives that enhance their experience. Collaborate cross-functionally with GTM, Product, Marketing, and Engineering to refine strategies and drive growth. Help scale the Customer Strategy function, building playbooks and processes as we expand. If based in Tel Aviv occasional availability for customer calls during evenings or Friday afternoons.Why Join Us? Make an impact at a fast-growing startup where your work directly influences our product and customer strategy. Collaborate with a world-class team across product, engineering, and GTM functions. Grow with us as we scale, with opportunities to shape the future of our customer strategy organization

Requirements:
What Were Looking For: 2-5 years of customer facing experience in SaaS, martech or e-commerce (E.g., Consulting, Customer Success, Account Management). Bachelors degree in a relevant field (or equivalent experience). Excellent communication skills, both written and verbal, with the ability to engage technical and non-technical audiences. Analytical mindset, able to interpret data and extract actionable insights. Curiosity and problem-solving ability, with a proactive approach to understanding customer needs. Comfort with AI/technical products and the ability to translate complex concepts into clear value propositions. Bonus: Experience with SQL, Excel, experimentation, or graphic design.

This position is open to all candidates.

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8169343

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04/05/2025

Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to our largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our platform aka "best practices"
Proactively identify (growth) opportunities and optimization points for our clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our solutions by keeping high retention rates.

Requirements:
5+ years of experience in a technical and customer-facing role
Availability to work Monday-Friday
Fluency in both English and Hebrew required
Experience with the Israeli market
Understanding of IT infrastructures (Networks and Operation Systems) or interest and readiness to learn
Solid understanding of customer lifecycle stages
Ability to understand complex technology and explain it simply
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing, and growing multiple client relationships
Committed to customer satisfaction with a passion for customer success
Ability to work in a fast-paced dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful and independent.

This position is open to all candidates.

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8160732

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5 ימים

Technical Success Manager

חברה חסויה

Location: Tel Aviv-Yafo and Netanya

Job Type: Full Time

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our customers in France, focusing on three aspects:
Accelerate adoption of our products and value realization.
Explore new opportunities of expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Post Sale Engineer you will
Focus on the customers continuous interactions with us, the customers lifetime value and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Platform
Provide Service to the Sales team by focussing on customers strategy, and to make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals, upsells done on time
Formulate and deliver projects by collaborating with our customers based on agreed upon timelines
Work with the Solution engineering and Professional Services teams to ensure all customers complete their projects timely and successfully
Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platform
Be first point of escalation
Develop full understanding of the Platform, including:
The value proposition and sales messaging
Out of box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.

Requirements:
Bachelors/Master's Degree in technoalogy or business/management
7+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
3+ years experience in the software industry preferably in SaaS companies in France
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Fluent English Mandatory (read/write/speak).

This position is open to all candidates.

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8196978

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04/05/2025

Customer Success Manager- French speakers

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and Multilingual

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Enterprise team, you will be expected to deliver value and ROI to our largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the Enterprise CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our platform aka best practices
Proactively identify (growth) opportunities and optimization points for our clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our solutions by keeping high retention rates.

Requirements:
Native or equivalent French language proficiency
5+ years of experience in a technical and customer-facing role.
Availability to work Monday-Friday
Understanding of IT infrastructures (Networks and Operation Systems) or interest and readiness to learn
Solid understanding of customer lifecycle stages
Ability to understand complex technology and explain it simply
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing, and growing multiple client relationships
Committed to customer satisfaction with a passion for customer success
Ability to work in a fast-paced dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful and independent.

This position is open to all candidates.

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8160720

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4 ימים

Strategic Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions

Manage a portfolio of accounts with a focus on adoption and usage.

Work closely with our customers with the drive to help them change their workplace and achieve their business goals

Become a trusted advisor and ambassador of change in our customers workplace.

Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams

Protect existing revenue streams, identify opportunities and risks.

Assess client health and develop strategies to mitigate churn

Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution

Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

Requirements:
Experience managing sub-enterprise accounts with high retention and KPI achievement

Confident engaging with C-level stakeholders and building strategic relationships

Experience running webinars, roadmap sessions, and hands-on training

A passion to learn the products functionality, and youre tech-savvy

Executive project management skills and able to communicate effectively across the C-suite

Experience working with Salesforce & Web-based technologies

Experience with SFDC, Asana and/or ChurnZero - advantage

An HR or HRM background - advantage

A desire to work in a fast-paced startup environment

A strong work ethic, integrity and desire to succeed

Hebrew & English a MUST ( Spoken and written fluency)

This position is open to all candidates.

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8199369

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5 ימים

Customer Success Manager Enterprise

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

The Enterprise Customer Success Manager is responsible for overseeing our companys Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
The job will follow a hybrid model with work from home 2 days each week, with fixed office days.
Your main responsibilities will include
Develop and execute customer success plans based on their main desired business outcomes
Ensure that customers obtain the maximum value from their company's investment and use their licenses
Consult with customers to help them solve problems and achieve their goals
Analyze data to track customer progress and identify areas for improvement
Stay up-to-date on industry trends and best practices
Work collaboratively with other departments and teams to ensure customer success
Work with customers to create new use cases/success stories
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.

Requirements:
Fluent in both English and Hebrew (spoken and written) - Must.
Availability to work during EMEA hours.
Experience in B2B SaaS 2 years of experience - Must.
Customer-facing experience.
Superb written and verbal communication skills.
Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment.
Experience in helping customers deploy and see the value of the products they have purchased.
Experience in building relationships with senior business & platform stakeholders.
A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together.
Advantage- Experience working in a global team, for an international company.

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8196482

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