לוח משרות דרושים עבודה היברידית

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.
An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of ata
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Responsibilities
Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks
Suitable for students, including part-time positions
Hybrid work model based in Herzliya

We are looking for an experienced and dynamic Team Lead to manage a talented group of frontend & backend engineers, qa testers and devops. In this role, you will oversee the design , development and delivery of versions of our software to our biggest customer, ensuring that it meets the highest standards of quality and efficiency.
Additionally, you will collaborate closely with stakeholders in the customer team and within the organization, requiring strong communication and leadership skills.
Key Responsibilities:
Lead, mentor, and manage a hybrid team (Onshore & Offshore) of 10 engineers (frontend, backend, quality, devops), fostering a collaborative and high-performance culture.
Oversee our AI-first transformation in your team- moving all coders to do 100% vibe coding
Collaborate with product owners, QA, DevOps, and other team members to deliver high-quality software solutions within an Agile framework.
Ensure the teams not only develop features but also write comprehensive automation tests to validate and cover their work, ensuring high quality and stability.
Ensure designs and implementations align with technical specifications, industry standards, and best practices.
Promote continuous improvement by exploring and adopting new technologies and methodologies.
Provide support for customer and delivery teams in successfully implementing projects based on the platform.
Contribute to all phases of the development lifecycle, from design through deployment to maintenance.
Write well-structured, testable, and efficient code when needed.

We are seeking an experienced Informatica / ETL Developer with a strong background in designing, developing, and leading complex data integration processes within large-scale environments. The role involves full ownership of ETL solutions, from requirements analysis and architecture through development, testing, deployment, and ongoing production support.
Key Responsibilities:
Design, develop, and maintain ETL processes using Informatica Cloud (IICS) and/or Informatica PowerCenter
Lead end-to-end ETL development activities, including requirements intake, solution design, implementation, testing, and production deployment
Develop and maintain complex ETL workflows integrating multiple systems and data sources, including:
Databases: MongoDB, MySQL, DB2 AS400
Files: XML, flat files (MF), CSV
Messaging systems: MQ, Kafka
Change Data Capture (CDC)
Provide rapid response to ad-hoc business requests and production issues
Optimize performance of existing ETL processes and improve overall system efficiency
Collaborate closely with cross-functional teams to ensure reliable and scalable data solutions

We are seeking an experienced Java Software Developer to join our Core application Team. As a Java Software Developer, you will be responsible for designing, developing, and maintaining a software application that works with large scale systems that serve enterprises. The ideal candidate will have a deep understanding of Java and Big Data technologies and the ability to work in a fast-paced, dynamic environment.

You're invited to meet the R&D team here!

Working in a hybrid model: 3 days in the office, 2 days from home.

Responsibilities

Design, develop, troubleshoot, and maintain high-availability systems using Java

Optimize existing services to be enterprise-grade and scalable, ensuring they meet the demands of high-volume usage

Write high-quality, maintainable code and ensure that code is thoroughly tested and debugged

Participate in code reviews and ensure that all code meets the standards set by the team

Mentor other developers and provide guidance and support as needed

We are building a new team focused on redefining the future of code analysis infrastructure, combining advanced GenAI techniques with deep static code analysis. We're looking for a highly motivated Algorithms Software Engineer to join us on this mission.
We're working in a hybrid model: 3 days in the office, 2 days from home.

You are invited to meet the R&D team here!

In this role, you will:

Research and develop next-gen code analysis and remediation algorithms

Work hands-on with GenAI models and integrate them into detection workflows

Tackle complex software analysis problems (e.g., call graphs, control/data/taint flow analysis)

Collaborate closely with Product Managers, Algorithm software engineers and application software engineers to prototype, validate, and productize your innovations

Responsibilities:

Design and implement machine learning and algorithmic solutions for code analysis

Build GenAI-powered developer tools for static and semantic code analysis

Enhance our existing detection infrastructure with intelligent, context-aware insights

Translate cutting-edge research into practical, scalable product features

This is a role dedicated to driving success for our top-tier accounts. You will be the success architect and orchestrator of their entire journey, ensuring they fully maximize the value of the platform and achieve their desired outcomes. You'll combine technical expertise with a relentless focus on organization and process improvement, identifying and bridging any gaps or issues that arise within these complex accounts.

Location - Givatayim, Israel ( Hybrid )

Responsibilities:

Develop and maintain an understanding of best practices for at-scale implementations of the solutions

Proactively understand and anticipate the technical needs and challenges of your assigned accounts. Understand complex technical situations, take ownership of ensuring resolution, and escalate when necessary

Bridge the gap between technical knowledge and customer needs, translating complex technical information into clear and actionable insights for both internal and external stakeholders. Collaborate effectively with engineering, product, support, sales, marketing, and leadership teams to deliver optimal solutions

Maintain a commitment to continued growth and understanding of our implementations, staying abreast of the latest updates and best practices.

Design and execute personalized customer success plans with measurable goals, focusing on maximizing feature utilization, securing client renewals, supporting lead generation, and driving expansion revenue.

Identify and address potential roadblocks before they become critical issues, ensuring proactive solutions to maintain smooth operations and high customer satisfaction.

Continuously assess and optimize customer workflows, implementing solutions or identifying gaps to improve efficiency and effectiveness across the company.

Implement and refine internal processes to optimize the customer experience and ensure seamless communication and collaboration with your accounts

Leverage metrics and KPIs to track progress, identify areas for improvement, and demonstrate the impact of your initiatives

Deliver clear and concise technical communications to both internal and external stakeholders, influencing, advocating, and driving action as needed