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Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
What You'll Do:
Customer Support & Troubleshooting:
Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:
Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:
Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:
Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

we are looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing DRS RADA Technologies IT Services Team in Beit Shean. The Team provides IT support to DRS RADAs employees, responsible for user's equipment, accounts and more.
* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems/services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python ).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance.

Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a Technical Support Specialist to deliver advanced assistance for our software products Key Responsibilities: Investigate and resolve second-level technical incidents Perform in-depth troubleshooting and identify underlying issues Support customers through phone, email, and other communication channels Work with R&D and engineering teams on system-level problems

We are looking for a highly skilled Technical Customer Success Manager (CSM) with a strong background in AI-driven security solutions to join our rapidly growing team. In this role, you will work directly with enterprise customers to ensure successful deployment, adoption, and ongoing value realization of our AI Security offerings. You will serve as a trusted advisor, combining deep technical expertise with a customer-first mindset to drive success in dynamic and complex environments.

Key Responsibilities
Customer Onboarding & Adoption
Lead technical onboarding, integration, and enablement of AI Security products within customer environments.
Collaborate with Sales Engineers, Product, and R&D to ensure smooth deployments and early customer value.
Technical Advisory & Support
Act as the primary technical contact post-sale, guiding customers on best practices for securing AI pipelines, models, and data.
Help customers optimize their protection and mitigate AI-related risks.
Customer Advocacy
Gather feedback from customers to inform product roadmap and influence future AI Security capabilities.
Serve as the customers advocate internally to ensure their voice drives continuous improvement.
Success Planning & Outcomes
Develop success plans for key accounts, defining clear business objectives and measurable outcomes.
Monitor usage, performance, and security posture of deployed AI systems; proactively identify risks or optimization opportunities.
Collaboration
Partner with Customer Support, Product Management, and R&D teams to deliver exceptional customer experiences.
Create and share technical documentation, playbooks, and knowledge articles related to AI Security adoption.

For one of our customers Quality group is looking for an Automation Tests Analyst . The Automation Tests Analyst will be responsible for running automation tests on a daily basis, analyzing a massive number of automated tests results, and providing a clear status of the results.
This role requires high analysis skills and deep familiarity with the product main flows and the automation tests (written with Python).
In this role, the Automation Tests Analyst will work closely with several interfaces in the R & D groups such as the dev teams, Manual QA teams, Automation Infra, etc.
Our product is advanced endpoint security software - identifying an attacker's techniques before any malicious activity could successfully run, which enables us to prevent many types of cyber-attacks, including zero-day attacks.
Responsibilities
As a QA Automation Analyst , you will play a crucial role in ensuring the quality and reliability of our products before they reach our clients. Your responsibilities will include:
Conducting functional regression testing of a large number of tests, requiring a deep understanding of the product and its expected behavior, as well as a comprehensive understanding of the automation tests to effectively manage and interpret the extensive test suite
Deep analysis and bug reporting while working closely with dev teams
Running and maintaining automated tests on a daily basis
Analyzing a massive number of automated test results across various platforms, including Mac, Linux, Windows, and different cloud vendors
Conducting new cross-product and infrastructure projects
Providing tools and innovative ideas to enhance reporting and analysis capabilities using cutting-edge technologies such as BigQuery and in-house developed systems
Taking responsibility for production releases, serving as the final checkpoint before products are released to clients

We are looking for a Technical Support Specialist to deliver advanced assistance for our software products.
Key Responsibilities:
Investigate and resolve second-level technical incidents
Perform in-depth troubleshooting and identify underlying issues
Support customers through phone, email, and other communication channels
Work with R&D and engineering teams on system-level problems.
This is a full-time position, 9:00-18:00.
The role is hybrid, offering flexible and convenient working hours.
Our offices are located in central Israel.

An opportunity to join a professional IT support team providing advanced technical assistance in a complex enterprise environment. The role requires strong troubleshooting skills, service orientation, and the ability to operate independently under pressure. Key Responsibilities
* Deliver Tier 2 technical support to end users in a large-scale organizational environment
* Diagnose and resolve complex issues across operating systems, applications, and enterprise services
* Support Windows-based environments, Microsoft 365, and Office applications
* Manage and troubleshoot user environments including Active Directory, email systems, mobile devices, and VDI
* Work closely with internal IT teams, vendors, and service providers to resolve issues efficiently

Our Solution Center staff are experts in creating high quality customer experiences both in-person at one of our 18 Global Solution Centers or remotely via our primary support methods of phone, live chat, ticketing, and employee self-service options
Become a trusted advisor to customers
You will be responsible for providing world-class technical support to internal our company employees. The EIS group is responsible for the security, stability, and performance of the corporate network environment. You will be part of Enterprise Infrastructure Services and support Corporate IT infrastructure. We evaluate, customize, build, and support products and tools to manage IT infrastructure and scale its operations.
As a IT Specialist, you will be responsible for:
Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels.
Contributing to the analysis, research, and resolution of complex technical issues.
Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs.
Ensuring accurate and secure inventory management practices are followed to ensure compliance.
Managing and collaborating with engineering teams on small projects and technical innovations.
Providing actionable and in-the-moment feedback to your teammates to improve our
quality of service delivered.

As Technical Support Engineer (L2), you will become the deep expert on how our system works end-to-end. Youll own the technical heartbeat of customer support: understanding detection flows, troubleshooting integrations, investigating anomalies, and communicating clear insights back to customers and internal teams.

This is a builder role. As one of the first technical support hires, youll shape support function; its processes, its culture, and its standards.

While working directly with Engineering, Product, and our most strategic customers. Youll be the person customers trust the most: their go-to expert for clarity, accuracy, and fast resolutions.

What Youll Do (Your Chain of Impact)

Become the System Expert

Develop a deep understanding of detection flows, architecture, and security engines.
Build expertise across product surfaces, customer use cases, and common integration patterns.
Act as the internal knowledge hub for how our system behaves in real-world scenarios.
Lead Technical Investigations

Diagnose complex issues across customer integrations, APIs, on-chain data, and detection results.
Perform basic Root Cause Analyses (RCAs) and communicate findings clearly and confidently.
Read and interpret logs (DataDog, Kibana, Grafana, etc.) to identify anomalies or system irregularities.
Monitor performance metrics and security-related alerts.