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Were looking for a Technical Support Lead to own how we support our customers.

Our customers are security teams at large organizations who rely on us to run their SOC. For them, good support means fast, knowledgeable answers from people who understand both the product and their environment. It also plays a big part in whether they renew and grow with us.

We think support in 2026 should look different. AI agents now handle much of the investigation, triage, and first response, and people focus on judgment, complex problems, and customer relationships. Our support is already built this way, as a mix of AI agents and people, and youll help shape how it keeps evolving.

In this role youll be the main escalation point for customer issues and own our response from the first message to resolution. Youll support customers at every stage, from technical questions during evaluations and POCs to issues in production. Youll work closely with R&D, Pre-Sales, and Post-Sales to resolve issues, keep customers informed, and feed what we learn back into the product.


WHAT YOU WILL DO
Own our support response, with a focus on quality and depth as well as speed.
Own support metrics and make decisions based on data. Define what we measure, know where customers get stuck and where were slow, spot trends early, and use the data to drive changes in product, process, and priorities.
Act as the escalation point for critical customer issues: coordinate across teams, keep everyone updated, and follow through to resolution.
Work AI-first. Use AI agents and tools as part of everyday work for investigation, triage, documentation, and customer communication, and keep looking for ways to do more with them.
Help shape how our AI agents and people work together: decide what agents should handle, where a person adds the most value, and how to keep the quality of both high.
Support both Pre-Sales (POCs and evaluations) and Post-Sales (production customers), working alongside SEs, TAMs, and Cyber Defense Services.
Work with R&D to find root causes and prioritize fixes based on customer and business impact.
Build and refine support processes such as escalation paths, SLAs, and customer communication, with AI built in from the start.

We are looking for a tech-savvy, people-oriented Help Desk Technician to join our growing IT team. In this role, you will serve as a vital link between our technology and our people, providing technical assistance with computer systems, hardware, and software to our global and on-site employees.

As a Help Desk Technician, you will respond to technical queries through multiple channels including email, chat, phone, and our ticketing system. You will leverage your technical expertise and excellent communication skills to diagnose and resolve issues ranging from basic to complex, while knowing when to escalate matters to specialized team members.

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
Responsibilities :
Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities
Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the platform

founded in 2007, the company, part of the company group, has rapidly grown into a leading direct-to-consumer online eyewear retailer in the u.s. with the largest selection of styles and brands, we make it easy for everyone to find their perfect pair. our mission is to enrich lives by offering eyewear tailored to individual needs, style preferences, and budgets.
through innovative technology and ai-driven solutions, the company is reshaping the eyewear industry and delivering a seamless, personalized shopping experience. we ensure quality, affordability, and efficiency by controlling the full supply chain from product design and manufacturing to optical lens production and digital experience.
were looking for an it technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.
what youll do:
provide best-in-class support to our employees in hq tel aviv office.
ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.
immediate support employees from home through remote takeover and training.
configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, tvs, and back-office systems.
assistance in inventory monitoring, planning, and execution.
 
position located in ramat hachayal, tel aviv.

about the company:
the company is the platform where you can trade, invest, save, and spend. founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way, we've built a regulated, nasdaq-listed platform used by millions of people in 75 countries.
we believe there is power in shared knowledge. by combining the collective intelligence of our community with ai-powered tools, we've created a collaborative investment community designed to help you grow your knowledge and wealth.
on the company, you can hold a range of traditional and innovative assets and choose how you invest: trade directly, invest in a portfolio, copy other investors, or invest with an ai agent. visit our media centre for the latest news.
you can find out more about the company:here.
we are constantly growing and are excited to share that we are looking for an it specialist to join our fantastic team!
what you'll be doing?
diagnose and resolve it technical issues involving internet connectivity, servers issues (vm and cloud), email clients, vpn, and various operating systems.
leverage ai tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
monitor and resolve customer incidents, ensuring accurate classification and timely updates. adhere to customer slas for swift service restoration. expertly
manage users and permissions in active directory, azure ad, g-suite, terminal services, and address hardware, software, and network-related issues.
install, configure, and maintain desktops, laptops, printers, meeting rooms, and other it equipment.
write scripts to optimize automation across the organization.
troubleshoot software applications and operating system issues for seamless it operations.
look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other it team members to escalate and resolve complex technical issues.
create procedures and create new documentation for both technical and end-user roles.
stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
provide comprehensive support to our entire organization, both locally and remotely.
collaborate with vendors to procure hardware and software solutions as needed.
stay updated on industry trends and advancements to recommend improvements in it systems.
our hiring philosophy:
at the company, ai is changing how we build, work and make decisions, and our hiring approach reflects that. we are building an ai-first organisation where people are encouraged to use ai thoughtfully.
that starts with how we hire.

we are looking for a Technical Support Engineer.
Our Support team is where deep technical skill meets real customer impact. Youll be the person customers turn to when things get complicated: digging into cloud and Kubernetes environments, finding the root cause, and making sure they leave the conversation with a solution and with more trust in us than before.
Youll join a global team of 14 engineers, 5 of them here in Israel, and work directly with R&D and Product. What you find in the field shapes what we build.
What youll do:
Troubleshoot and resolve complex technical issues for global customers via Slack, chat, and email
Dig into root causes across cloud, Kubernetes, Linux, networking, and databases, and escalate to R&D or Product with a clear, well-investigated picture when needed
Build strong relationships with customers and help them get the most out of the platform
Document solutions and turn recurring issues into knowledge the whole team can use
Bring field insights back to R&D and Product to help improve the product
Keep growing: the product, the cloud landscape, and the threats all move fast, and so will you

We're looking for a motivated student who wants to take their first step into the high-tech world - and not just anywhere, but at one of the fastest-growing cybersecurity companies out there, working on some of the most interesting challenges in the industry. This is an entry-level position with real room to grow: you'll get hands-on training, mentorship, and the chance to develop into a full Technical Support Engineer role over time.
Responsibilities:
Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues.
Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed.
Build strong relationships with customers and maintain a professional, supportive tone.
Help create and update support documentation, and log interactions in the support system.
Continuously build your technical skills through ongoing training and mentorship.

ensuring the operational survivability of key systems, crucial for the organization's success, monitoring the value chain, and providing professional and rapid response to the analysts and field officers relying on them.
עוד על התפקיד:
overseeing the status and integrity of critical systems providing operational responses, including ongoing support.
conducting monitoring and research to identify system gaps and early detection of failures.
managing and maintaining acquisition systems, adapters, and data flows, while leading optimization processes to improve system performance.
leading the professional interface with development and engineering bodies, including fault analysis and managing complex escalation processes.

responsibility for the operation and proper functionality of computer server rooms, required to be available 24/7
responsible for the specification, installation, and maintenance of server room infrastructure: receiving requirements, analyzing the current state, specification, planning, installation, maintenance, and troubleshooting
leading and managing activities with service providers, performing quality control for projects in the field
responsible for hardware updates and configurations of servers
configuring server hardware settings
monitoring server health and proactively addressing potential hardware failures.

Required it support specialist 2598
responsibility for the operation and proper functionality of computer server rooms, required to be available 24/7, in terms of hardware infrastructure, passive and active communication systems, and electro-mechanical systems
responsible for the specification, installation, and maintenance of server room infrastructure
leading and managing activities with service providers, performing quality control for projects in the field, serving as a knowledge center and professional mentor for various hardware technologies, including equipment cabling
responsible for hardware updates and configurations of servers
configuring server hardware settings
monitoring server health and proactively addressing potential hardware failures
requires a strong understanding of server hardware architecture