דרושים » תוכנה » Technical Account Manager

We are looking for a Technical Account Manager to be the trusted technical advisor for our customers. You will own the post sale journey from onboarding and deployment through long term adoption and growth. You will turn AI driven security capabilities into measurable value in every customer environment.
What You'll Do:
Own the post sale technical relationship end to end. You will take a clean handoff from Solutions Engineering at deal close and serve as the customer's primary technical point of contact from then on.
Lead technical onboarding and implementation from kickoff through full deployment, including integrations with security tools, cloud infrastructure, and CI/CD pipelines.
Translate customer requirements into implementation plans, timelines, and clear success criteria.
Act as a trusted technical advisor by guiding customers on best practices for configuration, policy setup, and getting the most out of the platform in their security environment.
Drive ongoing adoption and account health. You will identify opportunities to expand usage across new applications, teams, and use cases.
Run regular technical business reviews that show value, surface risks, and align on the roadmap for each account.
Troubleshoot and escalate technical issues with R&D and Security Research, while keeping ownership of the customer relationship.
Build and maintain documentation, runbooks, and reusable assets as the customer base scales.
Partner closely with Sales, Solutions Engineering, Product, and R&D to support renewals and expansion, share customer feedback, and flag technical or adoption risks early.
Track and report on time-to-value, adoption, and account health metrics across your portfolio.

As a Technical Account Manager (TAM) at our company, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of our companys platform. Youll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success.
Responsibilities:
Own the technical relationship with customers from onboarding through ongoing adoption and expansion.
Guide customers through implementation, integration, and best practices.
Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
Proactively identify risks, technical gaps, and opportunities to increase customer value.
Serve as the voice of the customer internally, translating feedback and needs into actionable insights.
Build strong relationships with both technical stakeholders and key decision-makers.

Were hiring a highly technical and hands-on Technical Account Manager to join our growing team in Tel Aviv and support customers across EMEA and Israel.

You will be the first TAM dedicated to EMEA and Israel, working closely with our Head of Customer Success. Youll also collaborate with the two other TAMs in the organization as we support and scale our customer base.

You will own the technical post-sales lifecycle end-to-end - including onboarding, deployment, integrations, troubleshooting, and ongoing optimization - ensuring customers successfully operate and scale the platform in their environments.

This role sits at the intersection of Technical Account Management, Product, and Engineering, requiring a deep understanding of how our platform integrates into customer environments, how data flows, and how to translate technical insights into real business value.

Youll work closely with customers, R&D, Product, and Sales - playing a critical role in technical success, platform adoption, and revenue impact.

Responsibilities
Own the technical success of customer deployments end-to-end.
Lead onboarding, integrations, and deployment in customer environments.
Work hands-on with customer systems, data, and integrations.
Troubleshoot complex technical issues in production environments.
Identify gaps, issues, and edge cases- and solve them proactively.
Perform validations (manual and automated) to ensure platform accuracy and value delivery.
Translate technical findings into clear business insights for customers.
Act as the main technical point of contact and build trusted relationships with customers.
Provide ongoing technical support and debugging.
Work closely with R&D and Product to share feedback and improve the platform.
Support expansion and renewal efforts through strong technical execution.
Contribute to building processes, playbooks, and best practices as the TAM function grows.

We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of our platform across accounts.

Lead and mentor a team of TAMs, fostering growth, skill development, and high performance.
Drive strategic customer engagements, ensuring success for our largest and most complex accounts.
Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives.
Own and develop value-based relationships with key stakeholders across customer organizations.
Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from our platform.
Influence product strategy by capturing customer feedback, requirements, and use cases.
Represent us at industry events, meetups, and conferences, articulating the value of our platform.
Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction.

Were looking for an Account Manager to own and grow relationships with existing customers and become a trusted partner in their long-term success.
As an Account Manager, youll be responsible for a portfolio of strategic accounts, building strong relationships with key stakeholders, understanding how our customers use data infrastructure, and identifying opportunities to deepen and expand our partnerships. Youll combine strong relationship management with a commercial mindset - ensuring customers see continued value while driving retention, renewals, and account growth.
This role is ideal for someone who is proactive, customer-oriented, and commercially driven, with the ability to build trust, uncover opportunities, and navigate relationships across both business and technical stakeholders.
Key Responsibilities:
Own and manage a portfolio of existing customers, serving as their primary commercial point of contact throughout the relationship.
Build strong, trusted relationships with key stakeholders and develop a deep understanding of each customers business, needs, and strategic priorities.
Drive customer retention and renewals by proactively managing account health, identifying risks, and ensuring customers continue to see strong value.
Identify and execute expansion opportunities within existing accounts, including upsell and cross-sell opportunities.
Develop account plans and growth strategies for key customers, identifying new use cases, teams, and opportunities to expand the partnership.
Lead commercial conversations, including renewals, pricing discussions, negotiations, and contract expansions.
Work closely with Customer Success, Solutions Engineering, Product, and other internal teams to ensure a seamless customer experience and address customer needs.
Maintain accurate account information, opportunities, forecasts, and activities in the CRM.
Consistently meet or exceed retention, renewal, and expansion targets and KPIs.

were the company.
were building the future of product security.
our mission is to enable both humans and ai to build secure-by-design software, at scale, without slowing innovation.
were backed by $36m from team8, notable capital, and svci, and trusted by multiple fortune 500 companies.
but funding and logos dont define us. people do.
our about us page offers a real look at our culture, our values, and the people behind the product.
this is where you come in.
were looking for a Technical Account Manager to serve as a trusted advisor to our customers, helping them adopt the company and build secure-by-design practices across their sdlc.
this role sits at the intersection of application security, customer success and advisory, and product, with a clear focus on driving measurable customer value and security outcomes.
what youll do:
own the post-sale journey (onboarding adoption maturity) and drive retention & expansion
act as a trusted advisor on secure design, threat modeling, and sdlc integration
lead adoption of the company and translate security needs into actionable workflows
deliver onboarding, workshops, and architecture/design sessions
partner with product, r&d, and sales to drive customer impact and feedback
proactively manage customer risks, challenges, and escalations
drive measurable security outcomes and help customers mature their security programs.

We're looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of our platform from both a technical and business perspective.

Engage with customers to ensure their success.
Partner with the sales team to drive our customers' journey, build technical wins, and grow champions.
Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their needs.
Create and own value-based relationships at all levels within customer organizations.
Actively participate in all phases of planning and execution, from initial discovery to the technical win.
Develop and maintain a deep understanding of our product to demonstrate its value in sales meetings and at events such as meetups and conferences.
Advise the sales team on effective ways to position our product.
Onboard, educate, and enable partners, and support them in sales cycles.
Deepen both your sales and technical skills through self-driven education and our professional development opportunities.

we are looking for a Account Manager, Mid-market and Enterprise.
What youll do:
Own the relationship for a portfolio of 50 strategic Mid-market and enterprise accounts, acting as their main point of contact and keeping a clear, current picture of account health across every entity and region
Build and maintain executive-level relationships with CFOs, Controllers, VPs of Finance, and Procurement, establishing executive sponsorship on both sides and multi-threading across business units
Develop and execute strategic account plans for each customer, with clear growth targets, risk mitigation, and success milestones
Drive growth in spend across your book: retention, deeper adoption across entities and departments, and expansion into new products and regions
Lead renewals and commercial negotiations end to end, working through procurement, legal, and security review processes
Lead executive business reviews with senior stakeholders and C- Level to align on strategic priorities, demonstrate ROI, and shape the joint roadmap
Mitigate and mirror customer needs to cross-department teams to drive product adoption and satisfaction.
Act as the voice of our customers internally, feeding insight to Product, Support, and Marketing and influencing the roadmap for large-account needs
Forecast renewals and expansion accurately and keep CRM data current

we are looking for a Onboarding Manager- Mid Market & Enterprise team.
As Mid-Market Onboarding Manager, you will own the onboarding journey for our mid-market customers, ensuring they successfully implement , adopt the platform, and achieve meaningful business outcomes.
You will serve as the main point of contact throughout the customer onboarding lifecycle, managing complex implementations, driving project timelines, aligning stakeholders, and guiding customers through change.
This role goes beyond product training. You will act as a trusted advisor to customers, helping organizations improve the way they operate through successful adoption .
You will work with a diverse range of stakeholders, from operations managers and HR leaders to business owners and executives. Success in this role requires strong project management skills, customer empathy, ownership, and the ability to adapt your communication style to different customer personas and cultures.
Key Responsibilities:
Own end-to-end onboarding projects for mid-market customers, ensuring successful implementation and time-to-value
Lead discovery and system characterization sessions to understand customer workflows, business goals, and requirements
Manage project timelines, milestones, dependencies, risks, and customer commitments
Deliver tailored training and enablement sessions for admins, managers, and frontline employees
Support technical setup, integrations, and configuration needs in partnership with internal teams
Build strong relationships with customer stakeholders across different levels of the organization
Drive customer adoption by helping teams successfully implement new processes and workflows
Identify risks early, remove blockers, and proactively drive solutions to keep customers moving forward
Act as the customer advocate within , collaborating cross-functionally to improve the customer experience
Continuously improve onboarding processes to increase scalability, efficiency, and customer success

As an SME Account Manager, you will build relationships with our existing customers to ensure they get the tools and support they need to achieve their goals. Youll act as the bridge between the customer and the wider team, bringing an in-depth understanding of each customers needs and how can support them. Youll operate in a fast-paced, scaling environment, providing senior-level support across the Israel and EMEA business and helping to evaluate and scale our Account Management strategy.

Responsibilities

Own and grow a portfolio of strategic accounts, developing account plans, increasing product adoption, deepening relationships and driving expansion through regular strategic customer engagements

Identify, develop and close upsell and expansion opportunities, proactively managing them through the sales cycle from identification to close and revenue realisation

Act as a trusted advisor to customers, understanding their business, industry and goals to help them maximise the value and identify opportunities to support their growth

Lead complex commercial negotiations, including bespoke commercial agreements, multi-product solutions and high-value expansion opportunities

Translate customer needs into solutions, understanding technical requirements and working across multiple products to develop compelling, commercially viable solutions

Operate with ownership and agility, working independently, navigating ambiguity and adapting quickly in a fast-paced, changing environment

Consistently achieve or exceed KPIs and revenue targets, staying curious about an evolving technology landscape and able to articulate its value to customers