לוח משרות דרושים מנהל איכות | מנהל QA במרכז

Required Customer Support and Quality Manager
As a Customer Support and Quality Manager, you will be at the forefront of ensuring our customers receive unparalleled service and support.
Your role will be critical in maintaining high product quality standards and fostering strong customer relationships.
You will work closely with our development and solution management team to relay customer feedback and ensure our solutions continuously meet the evolving needs of the agricultural sector.
Responsibilities:
Lead and manage the customer support team to ensure timely and effective resolution of issues and inquiries.
Collaborate with the product development team to integrate customer feedback into product enhancements and new features.
Establish key performance indicators (KPIs) for customer service excellence and quality assurance, and report regularly on these metrics.
Hire, coach and direct support engineers; mentor on support best practices to team members and colleagues
Oversee the customer feedback loop, ensuring all feedback is acknowledged, analyzed, and acted upon.
Manage customer satisfaction surveys and implement strategies for continuous improvement.
Act as a key point of contact for major clients, building strong relationships and ensuring their needs are met with the highest standard of service.

The QA Lead will manage a group of QA Engineers working in the development Agile teams and will be involved in all the phases of the products life cycle, from the design to the delivery and to the operation and maintenance. QA Lead will work closely with our Product department providing R&D feedback to the product requirements and verifying that the features are developed as per their PRDs. This position requires about 80% of hands-on involvement in tests automation, documentation and other daily QA activities.
 Location:
Petah Tikva, IL