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DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring an Enterprise Customer Success Manager who will ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription. As an Enterprise Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with customers while making sure they are satisfied with the product, maintaining high retention, and maximizing expansion opportunities. You will be responsible for leading and doing the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process. Your day-to-day will include:
* Managing portfolio of enterprise customers in different stages of their journey.
* Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups, and more.
* Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
* Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
* Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
* Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
* Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.

DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals efficiently and precisely. We are continuing to grow and looking for a VP of Customer Success for the SMB segment. Scope:
* Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
* Driving customer lifetime value by defining the customer journey
* Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
* Collaborating across teams to identify and pursue customer growth opportunities
* Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.