דרושים » שירות לקוחות » מנהל/ת שירותים מקצועיים

Requirements:
At least 2 years of experience managing a Customer Success team of 2 or more employees.
Proven experience managing B2B SaaS customers - mandatory.
Strong understanding of the Israeli market and experience working with Israeli customers.
Proven experience driving product adoption, customer engagement, and account growth.
Experience reducing customer churn and building long-term customer relationships.
Commercial mindset with a track record of identifying upsell and cross-sell opportunities.
Excellent leadership, coaching, and interpersonal communication skills.
Strong analytical skills with experience working with Customer Success KPIs.
Fluent Hebrew and high-level English.

Requirements:
5+ years of experience in business development, with a strong advantage for candidates with experience in the defense industry
Experience in robotics, drones, and autonomy - hardware and software - strong advantage
Strong communication skills, with the ability to effectively convey technical information to a wide range of audiences, from technical experts to C-level executives, in various settings including field environments.
Strong understanding of proposal development, including pricing (P&L)
Proven Experience with support sales teams by providing technical expertise, handling customer technical inquiries, and contributing to the overall sales cycle.
proven ability to writhe technical presentations, requirements documents, and responding to RFPs
Ability to analyze complex customer requirements and create innovative, tailored solutions that address business needs while highlighting the value of technologies.
Being able to connect with a wide variety of people and build strong relationships
Strong team player, able to work collaboratively with operation, product, engineering, and customer success teams to drive results.
Proven ability to prioritize tasks, manage time efficiently, and balance multiple leads or prospects, including setting and meeting sales goals.
Experience in presentations, whether in person, over the phone or online. Presenting information in a clear and safe manner, and making the product or service stand out.
Bachelor's Degree required; MBA or equivalent is a plus
Fluent in English written and spoken.

Requirements:
At least 5 years of experience in Customer Success, Account Management, or related customer-facing roles within a SaaS company
Experience in the medical device, digital pathology, or healthcare software industry is a strong advantage.
At least 2 years of proven experience managing, scaling and mentoring a customer-facing team.
Fluency in German and English with excellent written and verbal communication skills is required.
Proven track record of managing enterprise customer relationships and driving customer retention and expansion.
Strong technical aptitude with the ability to understand and communicate complex product and workflow concepts.
Experience building or improving customer success processes, metrics, and operational frameworks.
Excellent interpersonal and stakeholder management skills, with the ability to collaborate effectively across teams and seniority levels.

Requirements:
Strong communication skills
Strong track record of completing a large volume of tasks, on time and on target
Strong attention to detail when dealing with large amounts of data
Fluent English - reading, writing & speaking - Must
Strong analytical mindset -comfortable working with big data and Excel to draw meaningful conclusions - Must
Strong team player with a can-do attitude - able to collaborate effectively, take initiative, and motivate those around you to deliver results - Must
High motivation and dedication with a proactive approach
Ability to meet targets and deadlines - goal oriented

Requirements:
5+ years of hands-on experience in support roles, working directly with enterprise customers.
5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
Expertise in OS systems, including, Windows, Mac and Linux.
Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
3+ years of experience working with Log systems like Coralogix, and Sentry.
Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.