We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.
Requirements: Proven experience in customer service/call center roles
Native English speaker / English mother tongue level - a must
Ability to work evening, night, and weekend shifts - a must
Excellent verbal & written communications skills
Ability to display great time management and prioritize workload while remaining organized and efficient
Familiarity with American customer service and culture
A medical and/or travel and/or Insurance background is a plus
Tech-oriented
This position is open to all candidates.