דרושים » עבודה ראשונה » Customer Experience Specialist

We are looking for a communicative, empathetic and people-oriented colleagues who want to join our growing, in Israel.
We are highly trained, dedicated and professional Patient Service team providing information, technical expertise and support to patients and medical professionals who use our medical devices to manage their diabetes. Our role is significant in creating great customer experience, provide people with a helping hand, peace of mind, support and guidance.
This role is offered as a one-year fixed-term contract.
This position is an exciting opportunity to work with our company's Diabetes business. our company has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across our company, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Responsibilities may include the following and other duties may be assigned:
Provide product-oriented support and technical services for customers by responding to incoming inquiries (phone, e-mail) concerning product operation, troubleshooting, specifications, warranty questions, accessories identification or questions about their medical device
Provide patients with ongoing personalized support and education to help them make the most of their diabetes management.
Concisely and accurately document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).
Coordinate return flow for all products for quality analysis.
Follow up on and monitor the product complaint resolution back to the customer.

We are looking for our next Technical Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with our company. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.
our companys mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.
Key Responsibilities
Accelerate the customers value realization of our companys products & services
Providing top-notch Customer Advocacy - Understand the customers technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
Develop and nurture relationships with key customer decision makers (Exec and Engineering)
Establish and execute upon clear retention goals and process milestones
Assist and track customers with their ongoing adoption (deployment and usage) of our companys products and services
Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
Work with implementation partners on strategic accounts and opportunities
Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
Detailed understanding of the different contracts to ensure agreement fulfillment
Crisis management.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

We are looking for a Renewals Manager to own and drive the renewal experience for customers and partners. This role is responsible for ensuring renewals are executed on time, with clear visibility, and with strong internal alignment, while delivering a consistent and professional renewal experience.
The Renewals Manager works closely with Customer Success, Sales, and Finance, acting as the operational owner of renewals and a point of escalation when needed. This is a renewals execution role, not a new business sales role.
What will you do:
You will manage renewals end-to-end, ensuring they progress smoothly from early engagement through closure. You will coordinate communication, identify and surface risks early, and maintain momentum throughout the renewal cycle. You will maintain clear and up-to-date visibility into renewal status and forecasts, ensuring activity and changes are accurately reflected in salesforce. Strong operational discipline and follow-through are critical in this role. You will lead renewal-related communication with partners and customers, working in close alignment with Customer Success Managers to ensure consistent messaging and expectations. You will support renewal commercials in line with internal policy, including Auto-renewal, adjustments such as downsell or uplift, and manage quoting and proposals through salesforce. Where applicable, you will collaborate with Sales on upsell opportunities connected to renewals. You will work cross-functionally to resolve issues, manage escalations, and support collections or suspension processes when required, ensuring renewals are handled efficiently and professionally.
About Us:
A leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 247 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

We are building a new CX Line of Business (LOB) in Tel Aviv, and are looking for team members who will help shape and deliver an exceptional end-to-end customer experience.


In this role, you will manage customer interactions across multiple channels, resolve inquiries, identify trends, and ensure our customers receive outstanding support throughout their journey.

To succeed, you should be an excellent communicator, highly organized, customer-obsessed, and able to operate in a fast-paced, data-driven CX environment.

Ultimately, you will be part of establishing a new operational CX hub that strengthens our reputation as a company known for world-class service.

Your Day-to-Day



Handle customer queries across channels with accuracy, clarity, and empathy.

Resolve customer issues end-to-end, ensuring smooth and positive experiences.

Manage tickets based on priority, SLAs, and operational guidelines.

Identify recurring issues and escalate insights that improve the CX operation.

Collaborate with other CX, product, and operations teams to improve processes.

In this role, you will take ownership of key accounts, serve as the primary point of contact for users and stakeholders, and provide hands-on guidance throughout the customer journey, from platform access and integration to paid campaign execution and optimisations. Youll leverage your expertise in our product value propositions, deep understanding of the Web3 space, and technical knowledge to support customers from onboarding through to executing targeted campaigns and gaining actionable, data-driven insights.
You will also collaborate cross-functionally with Product, Sales, and Marketing teams to provide customer feedback, influence roadmap priorities, and ensure alignment between client needs and platform evolution.

Required SMB Customer Success Manager - EMEA
Description
For many of us, theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Our technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
Our Customer Success team is customer-obsessed and commercially minded, focused on helping SMB customers achieve measurable value from our technology.We build strong, long-term relationships while driving adoption, retention, and growth through proactive, service-driven engagement.We combine a passion for customer experience with business impact, curiosity, and creativity-including the use of audio and video content to educate and engage customers.
On your day-to-day:
Manage the customer journeys of our Business accounts (100+)
Guide customer onboarding and facilitate a smooth implementation
Drive adoption by building success plans with customers to help them realize our value
Lead business reviews, check-in calls, and training sessions to build a strong relationship with customers
Own the renewal process, which includes account planning, pricing negotiations, and identifying opportunities to grow customer accounts
Collaborate with product, support, and business teams to help solve problems and advocate for customer needs
Champion customer-centricity through collecting and sharing customer stories.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team.
In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities.
To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.
Key Responsibilities:
Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the Cycode platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the Cycode platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of Cycode throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers

Imagine how your ideas and expertise can change a patients life. At our company, our Customer Service teams are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, youll work cross-functionally across our organization to ensure our customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision.
How you will make an impact:
Provides customer service support to customers utilizing effective relationship management skills.
Order Management:
- Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
- Based on customer request checking the availability of the inventory
- Follow up with the customer
- Backorder reporting
- Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
- Processing the orders of consignment stock
- Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
- Ship to creation and maintenance in address book
Complaint management:
- Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
- Coordination of FCA
Other:
- Advanced EDI administration
- May potentially act as a part of super-user network for JDE and SFDC
- Proactively developing ideas for improvement and leading related change projects
- May generate basic reports in reporting tools (e.g. Qlikview)
- Additional office duties such as archiving and categorizing relevant documents
- Participation international regional projects aiming to improve the quality of service and effectiveness of customer service department.

Required Client Solution Manager, Tech & Commerce, 12 Month Contract
The Client Solutions Manager partners with our most strategic clients to make sure they are successful with us. This is an opportunity to build and manage key relationships, serve as a consultative product expert and a trusted adviser in marketing, leading strategy, media planning, creative, tech integration, and measurement for our top clients across various verticals mainly Fashion. The Client Solutions Manager is a strategic solution-driver with a focus on developing ROI-positive marketing strategies, driving growth by constantly improving performance for advertisers and implementing measurement & attribution solutions.
This role is responsible for optimizing complex opportunities and using data and analytics to build consultative and technical solutions for our customers, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. Success in this position requires consultative sales and analytical skills, a focus on client service and commercial acumen, and the drive to thrive in a dynamic, team-focused environment. You should have passion for our advertising solutions and the overall marketing/tech ecosystem.
Client Solution Manager, Tech & Commerce, 12 Month Contract Responsibilities
Track record of excelling in Client Solution Manager role and driving impact on solution adoption, revenue, and operational rigor
Identify, create, and implement marketing solutions grounded on achieving measurable business results for our clients
Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
Work with businesses to understand their objectives and develop the strategy in partnership with the Client Partner and cross-functional teams, which will constitute building on insights, crafting marketing strategies and media plans, creative guidance and measurement recommendations
Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
Project Management - Work and collaborate with a group of internal cross-functional teams, managing complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (for example daily client facing data/insights reporting, understanding performance across multiple accounts across multiple country used by clients)
Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, MarTech, etc.)
Manage internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)
Manage planning, execution, ongoing reporting and optimisation of campaigns (Observe budget spend, manage internal analytics and dashboards, provide optimisation and real time recommendations).