דרושים » פרסום שיווק ויחסי ציבור » קפסולה מגייסת מנהל /ת חוויית לקוח לחברה מובילה בתחום התיירות

The Scaled Client Solutions Manager is a core member of the RPCS team, responsible for accelerating adoption of our priority products among enterprise clients across the EUI region. This role drives measurable impact by providing direct client support, delivering data-driven insights, and ensuring executional excellence across key accounts.

Key Responsibilities
- Core KPIs: Revenue growth, Product adoption, client satisfaction, campaign performance, and measurable ROI across touched accounts.
- Client Execution & Support: Act as the day-to-day partner for assigned clients, supporting onboarding, campaign setup, technical troubleshooting, optimization and reporting . Provide proactive recommendations aligned with client budgets and objectives.
- Analytics & Insights: Analyze campaign and client performance data, identify trends, and deliver actionable insights. Translate complex datasets into clear recommendations that inform strategy and drive results.
- Critical Thinking & Problem-Solving: Apply structured problem-solving to resolve client challenges, anticipate risks, and identify opportunities. Use critical reasoning and data to influence decisions and propose scalable solutions.
- Operational Excellence: Ensure consistent and high-quality delivery of managed services by following established playbooks and best practices. Contribute to the development of service standards and scalable workflows.
- Cross-Functional Collaboration: Partner with BPMs, CSMs, and product teams to collect feedback, resolve client issues, and refine service offerings. Act as a bridge between clients and internal stakeholders.
- Knowledge Sharing: Stay current with our product innovations, advertising trends, and best practices, sharing insights internally and externally to raise the level of expertise across teams and clients.

As a Client Solutions Manager, you will collaborate cross-functionally with teams across the organization to support leading advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.

Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in the external narrative of TikTok in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.