We are looking for a strategic and experienced Director of Service Training and Tools to lead our global training programs for technical service teams, sales colleagues, and partners, utilizing advanced training methods, knowledge base modifications, and Service AI tools implementation. In this key role, you will be responsible for developing, implementing, and managing world-class training initiatives that ensure consistent, high-quality service and support across all regions. Key Responsibilities:
* Lead the global Service and Sales Training team, including regional trainers and content developers.
* Service AI company program manager - define and develop in-house and third-party Service AI tools and implementations.
* Design and implement training strategies for field service engineers, Technical Support, and service partners.
* Build and maintain a comprehensive curriculum for products, troubleshooting, repair procedures, and safety standards.
* Lead and maintain the company knowledge centers and databases for internal use and customer information gathering.
* Map needs, develop, and execute digital and in-person training programs, including e-learning, webinars, workshops, and certifications.
* Collaborate closely with Product teams to develop and implement training materials and enablement programs.
* Drive onboarding and upskilling initiatives for service and customer-facing teams.
* Measure and report on training effectiveness and knowledge retention.
* Ensure consistent global standards while adapting training to local market requirements.
* Manage vendor relationships, training platforms, and tools (e.g., LMS).
* Support digital transformation, automation, and process optimization efforts.
* Ensure timely delivery, budget adherence, and stakeholder engagement.
* Oversee and coordinate all support-related activities across HQ and global regions.
* Identify operational gaps and lead continuous improvement initiatives.
Country:
Israel
City:
Herzliya
Requirements: * Minimum 7 years of experience in prior Service Management roles.
* Proven experience managing complex global interfaces and matrixed teams.
* Strong understanding of Technical Support and customer service environments.
* Ability to work cross-functionally and manage stakeholders globally.
* Strong background in technical training, design and delivery (preferably in electronics, or hardware/software products).
* Experience with Learning Management Systems (LMS) and e-learning tools.
* Exceptional interpersonal and communication skills; ability to influence and lead.
* Fluent in English (spoken and written) mandatory. Preferred Qualifications:
* Instructional design certification or training methodologies background.
* Hands-on technical background is an advantage (engineering, support, etc.)
This position is open to all candidates.