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Required Customer Support Analyst.
As a Customer Support Analyst, you are responsible for delivering business-to-business application support to Operative customers. This role works directly with customers (including end users, IT business managers and administrators) to champion customer priorities, drive incidents to closure, and enhance the customer support experience. 
The Customer Support Analysts will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.
This is an excellent opportunity for someone with prior, application or technical support, experience to join our team in a technically challenging and rewarding role. 
Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and media industry related experience. 
The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast-paced environment.
Responsibilities:
Provide rapid response and resolution to complex customer incidents.
Reproduce and provide substantive updates to customers regarding reported issues/defects.
Develop solid product and domain expertise.
Contribute to the support knowledgebase.
Demonstrate initiative, agility and follow through on areas of responsibility.
Maintain the highest level of customer satisfaction by providing. proactive support and consistently exceeding customer expectations.
May assist with a variety of operational projects, including:
Monitoring and maintaining customer production environments.
Optimizing internal processes and procedures.

Required DevSecOps Senior engineer.
Design and help and implement an agile cyber security strategy and practice.
Implement security tools.
Partner with Solution Engineering and Reliability Engineering team leads to create and implement DevSecOps principles, processes and culture.
Serve as a cyber security subject matter expert in the organization.
Advocate appropriate cybersecurity software engineering practices such as unit testing, code reviews, full build testing, quality engineering practices and requirements.
Define the KPIs to ensure performance is measured against expected business outcomes.
Act to bring continuous improvement to DevSecOps processes and tools.

Required Senior DevOps Engineer.
Participate in the execution of the Architecture & DevOps infrastructure roadmap within R&D Solutions unit.
Take E2E ownership over specific applications, deployments & process within the team improve existing apps or lead the charge with new apps/services.
Interface with system architects, software engineers, QA, BI analysts, Data scientists and support engineers to help troubleshoot system issues and bring to resolution.
Lead efforts with DevOps engineers and Chief Architect to increase system automation and redundancy through creation of new tools & processes.
Monitor systems daily and respond immediately to security or usability concerns.
Provide support and troubleshooting to other R&D teams (Developers, QA, BI Analysts, Data Scientists).
Design procedures for system troubleshooting & maintenance and build tools to reduce occurrences of errors and improve customer experience.

We are looking for an exceptional System Architect.
Responsible and participate in the execution of the system architecture roadmap within R&D, as well as contribute new strategic ideas, technologies and solutions to business and technical challenges.
Lead architectural analysis, notes, diagrams and system design for systems and features while working closely with product managers and engineers.
Participate in hands-on work: understanding data flows and logic; proof of concepts, code reviews, investigation of complex issues.
Own E2E architectural vision and system design for company products and system components / microservices while interfacing with other system architects, software engineers, QA, BI analysts, data scientists, product managers.
Lead Non-Functional Requirements (NFR) from a to z and solutions for existing and new systems, data flows, performance, scalability redundancy, security, and others.
Lead/Implement proof of concept activities for new technologies and solutions (AWS, SaaS, open source, etc) and competing approaches to meeting functional and/or non-functional requirements.

Required IT Director.
Develop and oversee metrics for hardware and software.
Ensuring strategic capacity planning.
Manage all or part of the IT department globally, including directly supervising employees, hiring and handling employee concerns and performance.
Communicate with the technology team and work collaboratively with other departments as required.
Determine business requirements for IT systems.
Implement technology and security policies in cooperation with the Security team.
Direct and support the implementation of new software and hardware
Identify and recommend new technology solutions.

Required Network System Administrator.
The Network System Administrator is a part of a network\system team.
You will be working in a fast and dynamic environment with cut-edge technologies.
Responsibilities:
Maintaining & Support our Firewall Infrastructure.
Maintaining & Support our LAN \ WAN \ Wireless Infrastructure.
Maintain and improve the company network infrastructure while focusing on security.
Provide professional service for colleagues and customers.
Work on complex and escalated support issues.
Working in a fast and dynamic environment.

Senior DevOps Engineer.
Build in-house DevOps role.
Take responsibility for the availability and reliability of our services running in Amazon Cloud.
Develop and maintain Continuous Delivery pipeline running on development, staging and production environments.
Program and automate DevOps related tasks.
Collaborate with the software engineers on the optimization of task performance, reliability, failover and scale.
Plan and execute projects to scale production infrastructure.
Challenge yourself in a high-paced startup environment with continuous infrastructure improvements.

Required Tech Support Specialist for Linux based Solutions.
Join our wining team.
We need representative help desk candidate to receive multiple trouble tickets from our business customers.
You will be using email, telephone and whatsapp tools to communicate.
You will need to know some Linux and networking to debug problems, You will need to have good english.
You will need to be patience, self confidante and willing to learn by your self.
You will need to give support to our product with remote connection tools.

Required Infrastructure Developer.
Whats the job?
Become a team member of the excellent infrastructure & innovation team, which is responsible for the companys new leading infrastructures and technologies roadmap. Enable disruptive changes to R&D infrastructures & platforms and development of strategic projects, by Identifying technological gaps and taking ideas from conception through implementation, production readiness, cross R&D training and handover to R&D domain teams. Introduce new technologies and infrastructures into the R&D department by embracing new technologies and modernizing of legacy infrastructures. As a tech lead in labs team, you will be in charge of designing highly scalable infrastructures, technology and services, utilizing the right tools for the right requirements. You will be joining a fast growing, profitable, global company, that empowers global commerce, where we continuously work towards creating more and better solutions, while maintaining a warm culture.

Required DevOps Engineer.
Build and design CI/CD pipelines using open source projects and by building in house tools.
Take part in key design discussions about new operations/dev products: frameworks, hardware, tooling, cost analysis, risk analysis, security and more.
Consistently improve our monitoring systems using automation and implementing new tools.
Develop automation to support our orchestration and application deployment.
Working with the R&D team to lead the release flow, enhance production stability, availability and reliability.