דרושים » הנדסה » Technical Support Engineer - L2

Were looking for a Director of Technical Support to lead our EMEA and APAC regions.
This is more than managing day-to-day operations, its about inspiring teams across multiple geographies, building new capabilities, and ensuring customers receive world-class support.
Youll lead through influence, scale operations across time zones, and partner with global leaders to drive technical excellence and customer success.
What Youll Do:
Lead Across Regions: Manage and inspire support managers and engineers across multiple EMEA and APAC locations, navigating the challenges of remote leadership with empathy and effectiveness.
Build Team Capabilities: Drive the development of technical and soft skills across the team. Create growth paths, mentor leaders, and ensure the organization is always advancing its expertise.
Solve Complex Problems: Champion root cause analysis and creative solutions, ensuring we deliver fast and effective resolutions.
Customer Advocacy: Be the voice of the customer in product and engineering discussions, ensuring their needs are central to decisions.
Drive Performance: Define and track KPIs such as CSAT, backlog, and time-to-resolution. Continuously improve operational efficiency and customer outcomes.
Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to ensure smooth alignment and impactful outcomes.
Recruit & Develop: Hire, onboard, and coach managers and engineers, with a focus on building strong, resilient, customer-obsessed teams
Executive Presence: Engage with strategic customers and handle escalations, representing Support with credibility and confidence.

Join us at Nayax , a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. We are lookig for a Customer Onboarding system specialist to join our Compliance Operations group. This position plays a critical role in ensuring a seamless and complaint Onboarding experience for our customers, in alignment with global compliance regulations. The Customer Onboarding system specialist reports to Compliance Operations Director. Your key responsibilities will include:
* Serve as the primary point of contact for the technical and operational aspects of the Compliance Operations system.
* Implement system changes and updates based on user requirements.
* Collaborate closely with the Salesforce (SF) team and Sales Operations to support new processes, reports, locations, and initiatives.
* Partner with the Billing and Legal teams to ensure accurate reflection of all agreement-related components.
* Monitor system performance and ensure timely troubleshooting of errors and failures while collaborating with all other IT focal points.
* Set and monitor service level agreements (SLAs).

Learn More about Nayax:
Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world. We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions. With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments. At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.

Are you excited by the prospect of working with prestigious global brands?
Do you enjoy working with customers to solve complex technical problems?
Join our team
Our team boasts some of the most talented and experienced Cyber Security and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.
Collaborate with the best-known global brands
We are looking for a highly motivated, proactive, and knowledgeable engineer to join our customer support team. This is an opportunity to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.
As an Escalation Support Engineer, you will be responsible for:
Supporting engineers to resolve customer issues and serving as a subject matter expert to resolve customer issues.
Leading investigations onour company's Micro segmentation and Zero Trust product for customers.
Learning and gaining in-depth experience in Micro-segmentation, zero trust network security.
Owning the problem resolution and collaborating with internal teams.
Analyzing technical issues and proposing solutions to prevent issues.
Working closely with Engineering teams on customer issues.

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are seeking a strategic and results-driven IT Application Director to lead the management, optimization, and innovation of our enterprise application ecosystem. This role will oversee the implementation, integration, and support of core business applications including Oracle Cloud ERP, CRM, PLM,HR systems, and other business core applications. The ideal candidate will possess deep technical expertise, strong leadership capabilities, and a business-oriented mindset to align IT initiatives with organizational goals. This role ensures that business applications align with global business objectives, deliver operational excellence, and support innovation and scalability. The Director will manage a global team of application managers and analysts, and will collaborate closely with business leaders, IT infrastructure, and security teams. Key Responsibilities:
* Define and execute the global applications roadmap in alignment with business strategy.
* Oversee the lifecycle of core applications including Oracle Cloud ERP, CRM, HRIS, and other core applications.
* Lead the implementation and optimization of core enterprise systems (e.g., ERP, CRM, HRIS, PLM).
* Ensure high availability, performance, and security of business-critical applications.
* Drive digital transformation and AI initiatives and the adoption of modern platforms.
* Manage vendor relationships and contracts for third-party applications and services.
* Establish governance frameworks, KPIs, and SLAs for application performance and support.
* Collaborate with business units to gather requirements, prioritize projects, and deliver solutions that improve efficiency and user experience.
* Lead and mentor a global team, fostering a culture of innovation, accountability, and continuous improvement.
* Lead cross-functional teams in the delivery of application projects, upgrades, and enhancements.
* Establish governance frameworks for application usage, data integrity, and security.
* Ensure compliance with internal policies and external regulations (e.g., GDPR, SOX).
* Collaborate with business units to gather requirements and deliver tailored solutions.
* Build and mentor a high-performing team of application analysts, and support staff.
* Foster a culture of continuous improvement and innovation.
* Develop and manage budgets for application initiatives.
* Optimize resource allocation to maximize ROI and operational efficiency.

Country:
Israel

City:
Herzliya

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a strategic and experienced Director of Service Training and Tools to lead our global training programs for technical service teams, sales colleagues, and partners, utilizing advanced training methods, knowledge base modifications, and Service AI tools implementation. In this key role, you will be responsible for developing, implementing, and managing world-class training initiatives that ensure consistent, high-quality service and support across all regions. Key Responsibilities:
* Lead the global Service and Sales Training team, including regional trainers and content developers.
* Service AI company program manager - define and develop in-house and third-party Service AI tools and implementations.
* Design and implement training strategies for field service engineers, technical support, and service partners.
* Build and maintain a comprehensive curriculum for products, troubleshooting, repair procedures, and safety standards.
* Lead and maintain the company knowledge centers and databases for internal use and customer information gathering.
* Map needs, develop, and execute digital and in-person training programs, including e-learning, webinars, workshops, and certifications.
* Collaborate closely with Product teams to develop and implement training materials and enablement programs.
* Drive onboarding and upskilling initiatives for service and customer-facing teams.
* Measure and report on training effectiveness and knowledge retention.
* Ensure consistent global standards while adapting training to local market requirements.
* Manage vendor relationships, training platforms, and tools (e.g., LMS).
* Support digital transformation, automation, and process optimization efforts.
* Ensure timely delivery, budget adherence, and stakeholder engagement.
* Oversee and coordinate all support-related activities across HQ and global regions.
* Identify operational gaps and lead continuous improvement initiatives.

Country:
Israel

City:
Herzliya

We are looking for a talented SysAdmin who is a tech-savvy individual and will join our IT team to help us build, secure, and maintain our Microsoft and endpoint environments. In this role, you will be a subject matter expert and take a major part in our efforts to manage infrastructure, ensuring seamless operation and high availability of services, while leading our endpoint management strategy.

The IT team is composed of strong and experienced IT professionals, responsible for defining the IT strategy and managing all of on-premises and public cloud IT infrastructure.



Responsibilities

Design, deploy, and operate endpoint management solutions using Microsoft Intune and Jamf.

Manage, maintain, and secure Windows servers and endpoints across the organization.

Design, deploy, and operate Microsoft infrastructure on-premises and in the cloud.

Automate IT processes to support and improve IT infrastructure.

Provide hands-on support for complex endpoint and server issues.

Identify and evaluate new promising IT and endpoint management technologies.

We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.

What You Will Be Doing

Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in OPSWAT products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.

We are seeking IT system administrator to join the IT group, reporting to the Head of IT. We are looking for a team player, independent and responsible person, quick learner, adapting to changes.
Responsibilities include:
Be part of our Global IT support for all companys worldwide employees.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Maintain, upgrade, and troubleshoot physical and virtual PCs / Laptops,
Install, modify, and repair computer hardware and software for all the company worldwide employees.
Prepare and install new employees computers.
Maintain & troubleshoot network equipment Switch, Router, FW