דרושים » עבודה ראשונה » איש שירות לקוחות וטיפול - כרטיס הכניסה שלך להייטק

Requirements:
3+ years in customer-facing roles in Saas companies - is a must
3+ years of proven experience with implementing software/SaaS platforms - is a must
Fluent in English (both written and verbal)
Strong analytical skills and data-oriented personality
Proven experience and in-depth knowledge of CRM systems (Salesforce/Hubspot/Dynamics)
Experience with ERP and Billing tools and systems - great advantage
Excellent communication skills and a customer-oriented approach
Strong project management skills and ability to manage multiple tasks
Great ambitious and problem-solving attitude
Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems)

Requirements:
5+ years of experience in Customer Success leadership roles, especially in SaaS companies
Strong track record in SMB customer management
Experience in building and managing Customer Success teams in a fast-growing, dynamic environment with the ability to move quickly
Technical and SaaS-oriented experience, an ability to speak to technical customers
Excellent written and verbal English communication skills, including the ability to explain complex concepts in simple terms to clients
Strong strategic vision for the customer experience and customer support
The ability to architect services and support delivery models that align with current customer segments, deliver customer value, and scale with growth projections
A strong customer advocate with the ability and willingness to engage directly with customers
Great communication with individuals, teams, and partners and at industry-level events
Track record of developing and mentoring great talents and leaders, building and motivating high-achieving teams
Data-driven decision-maker, in addition to applying best practices
Effective and productive collaborator to drive cross-functional initiatives